Norm Bodek's guest appearances

Norm Bodek

Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership

Michael Bungay Stanier

Tom Peters

John Kim

Chris Harris

Charlie Sheen

Mark Ryan

Michael Conroy

Joe Swartz

Steve Cook

Brad Parsons

Paul Dechant

John Hunter

Woody Zuill

John Gallagher

Eric Ries

OwlTail

Shigeo Shingo

Episode page: https://leanblog.org/36  LeanBlog Podcast #36 once again features our friend and frequent guest, Norman Bodek, noted lean author, consultant, and President of PCS Press. In this episode, Norman talks about his most recent publication, a text by the legendary Shigeo Shingo, called Kaizen and the Art of Creative Thinking – The Scientific Thinking Mechanism, as well as future publications he is working on. This was recorded back in 2007, before the book was published (it has now been out in publication for a few months, I apologize for the delay in getting this podcast released). If you enjoy this podcast, I hope you'll check out the rest of the series by visiting the LeanBlog podcast main page. Keywords and Main Points, Episode #36 You can find the book here via enna.com, or amazon.com.

Episode page: <a href="https://leanblog.org/36" rel="nofollow" target="_blank">https://leanblog.org/36</a> LeanBlog Podcast #36 once again features our friend and frequent guest, <a href="http://pcspress.com/?page_id=16" rel="nofollow" target="_blank">Norman Bodek</a>, noted lean author, consultant, and President of PCS Press. In this episode, Norman talks about his most recent publication, a text by the legendary <a href="http://en.wikipedia.org/wiki/Shigeo_Shingo" rel="nofollow" target="_blank">Shigeo Shingo</a>, called <a href="http://www.amazon.com/gp/product/1897363591?ie=UTF8&amp;tag=leanmanufac02-20&amp;linkCode=as2&amp;camp=1789&amp;creative=9325&amp;creativeASIN=1897363591" rel="nofollow" target="_blank">Kaizen and the Art of Creative Thinking – The Scientific Thinking Mechanism</a>, as well as future publications he is working on. This was recorded back in 2007, before the book was published (it has now been out in publication for a few months, I apologize for the delay in getting this podcast released). If you enjoy this podcast, I hope you'll check out the rest of the series by visiting the <a href="http://www.leanpodcast.org/" rel="nofollow" target="_blank">LeanBlog podcast main page</a>. Keywords and Main Points, Episode #36 <ul><li>You can find the book here <a href="http://www.enna.com/Merchant2/merchant.mvc?page=E/PROD/BS/909" rel="nofollow" target="_blank">via enna.com</a>, or <a href="http://www.amazon.com/gp/product/1897363591?ie=UTF8&amp;tag=leanmanufac02-20&amp;linkCode=as2&amp;camp=1789&amp;creative=9325&amp;creativeASIN=1897363591" rel="nofollow" target="_blank">amazon.com</a>.</li></ul>

Norm Bodek on the New Shingo Book, ’Kaizen and the Art of Creative Thinking’ *

Norman Bodek

Show notes: https://www.leanblog.org/32 Remastered audio June 2021 LeanBlog Podcast #32 once again features our friend and frequent guest, Norman Bodek, noted lean author, consultant, and President of PCS Press. In this episode, Norman talks about his recent study trip to Japan and what he saw there. If you enjoy this podcast, I hope you'll check out the rest of the series by visiting the LeanBlog podcast main page.   Keywords and Main Points, Episode #32 Trip to Japan The use of videotape to analyze the process to look for waste, with the employees The purpose of standard work (and kaizen) Going after waste relentlessly People writing down that they make mistakes Shingo said, “we make mistakes, but we don't want defects” “Poka yoke” and error proofing The use of automation and temporary labor Norman — “how ROI, short-term thinking is killing America” Norman is going on another study mission in April 2008 — go with him! Contact Norman through his website at pcspress.com about that

Show notes: <a href="https://www.leanblog.org/32" rel="nofollow" target="_blank">https://www.leanblog.org/32</a> Remastered audio June 2021 LeanBlog Podcast #32 once again features our friend and frequent guest, <a href="http://pcspress.com/?page_id=16" rel="nofollow" target="_blank">Norman Bodek</a>, noted lean author, consultant, and President of PCS Press. In this episode, Norman talks about his recent study trip to Japan and what he saw there. If you enjoy this podcast, I hope you'll check out the rest of the series by visiting the <a href="http://www.leanpodcast.org/" rel="nofollow" target="_blank">LeanBlog podcast main page</a>. Keywords and Main Points, Episode #32 <ul><li>Trip to Japan</li> <li>The use of videotape to analyze the process to look for waste, with the employees</li> <li>The purpose of standard work (and kaizen)</li> <li>Going after waste relentlessly</li> <li>People writing down that they make mistakes</li> <li>Shingo said, “we make mistakes, but we don't want defects”</li> <li>“Poka yoke” and error proofing</li> <li>The use of automation and temporary labor</li> <li>Norman — “how ROI, short-term thinking is killing America”</li> <li>Norman is going on another study mission in April 2008 — go with him! Contact Norman through his website at <a href="http://www.pcspress.com/" rel="nofollow" target="_blank">pcspress.com </a>about that</li></ul>

Norman Bodek on His Most Recent Lean Study Trip to Japan *

Remastered audio June 2021 Show notes https://www.leanblog.org/2 Here is the second LeanBlog Podcast, featuring author and consultant Norman Bodek, President of PCS Press. The first one can be found here and you can visit the main Podcast page, which includes information on how to subscribe via RSS or via Apple Podcasts. LeanBlog Podcast #2 Show Notes and Timeline More on airport near misses here and here 2:55 Respect for people, the key difference between Toyota and American companies who aren't maximizing lean 4:45 Why managers are responsible — not setting up the process properly and not giving power to the people who are in contact with the customer 6:00 Toyota realized that to give people respect, you have to give them power 6:30 In his first trip to Japan in 1981, Norman didn't see people waiting in the factories 6:55 How “jidoka” and the separation of man and machines allowed one person to run seven machines 8:21 Why it's OK to have the machine wait instead of having people wait 8:31 Norman is speaking at the Lean Accounting Conference 9:30 “The machine should be no bigger than five times the size of the part.” 10:45 How do we get managers to take responsibility for the design of the system? 11:55 How Fujio Cho changed the “line stop” by adding time buffers, so the whole factory doesn't shut down — why Taiichi Ohno wouldn't have liked that 12:20 Ohno liked the whole plant to shut down because it forces you to find the root cause 13:32 Why you don't criticize people as a manager, how to bring out creative ideas 14:54 “Toyota was the most ruthless organization in Japan… Ohno was a terror… but from this comes the most humanistic management system.” 15:34 “A Toyota manager is told to ask, not tell.” 16:55 “Blame closes people up like an oyster.” 18:39 Why we should want people to make their own work easier and more interesting 19:25 “If we want to compete with the Toyotas of the world, we have to learn how to bring out the best of our people.” 19:38 “We send work to China and Toyota comes here to make cars.” 19:50 Discussion of Toyota's hiring approach and selectivity 22:10 Our management system is broken… 23:00 How healthcare is better about no layoff pledges along with lean and how that helps 

Remastered audio June 2021 Show notes <a href="https://www.leanblog.org/2" rel="nofollow" target="_blank">https://www.leanblog.org/2</a> Here is the second LeanBlog Podcast, featuring author and consultant Norman Bodek, President of <a href="http://www.pcspress.com/" rel="nofollow" target="_blank">PCS Press.</a> The <a href="https://www.leanblog.org/2006/07/leanblog-podcast-1-norman-bodek/" rel="nofollow" target="_blank">first one can be found here</a> and you can visit the <a href="http://www.leanpodcast.org/" rel="nofollow" target="_blank">main Podcast page</a>, which includes information on how to subscribe via RSS or via Apple Podcasts. LeanBlog Podcast #2 Show Notes and Timeline <ul><li>More on airport near misses <a href="https://www.leanblog.org/2006/07/why-do-we-blame/" rel="nofollow" target="_blank">here </a>and <a href="https://www.leanblog.org/2006/08/more-on-airport-near-misses/" rel="nofollow" target="_blank">here</a></li> <li>2:55 Respect for people, the key difference between Toyota and American companies who aren't maximizing lean</li> <li>4:45 Why managers are responsible — not setting up the process properly and not giving power to the people who are in contact with the customer</li> <li>6:00 Toyota realized that to give people respect, you have to give them power</li> <li>6:30 In his first trip to Japan in 1981, Norman didn't see people waiting in the factories</li> <li>6:55 How “jidoka” and the separation of man and machines allowed one person to run seven machines</li> <li>8:21 Why it's OK to have the machine wait instead of having people wait</li> <li>8:31 Norman is speaking at the Lean Accounting Conference</li> <li>9:30 “The machine should be no bigger than five times the size of the part.”</li> <li>10:45 How do we get managers to take responsibility for the design of the system?</li> <li>11:55 How Fujio Cho changed the “line stop” by adding time buffers, so the whole factory doesn't shut down — why Taiichi Ohno wouldn't have liked that</li> <li>12:20 Ohno liked the whole plant to shut down because it forces you to find the root cause</li> <li>13:32 Why you don't criticize people as a manager, how to bring out creative ideas</li> <li>14:54 “Toyota was the most ruthless organization in Japan… Ohno was a terror… but from this comes the most humanistic management system.”</li> <li>15:34 “A Toyota manager is told to ask, not tell.”</li> <li>16:55 “Blame closes people up like an oyster.”</li> <li>18:39 Why we should want people to make their own work easier and more interesting</li> <li>19:25 “If we want to compete with the Toyotas of the world, we have to learn how to bring out the best of our people.”</li> <li>19:38 “We send work to China and Toyota comes here to make cars.”</li> <li>19:50 Discussion of Toyota's hiring approach and selectivity</li> <li>22:10 Our management system is broken…</li> <li>23:00 How healthcare is better about no layoff pledges along with lean and how that helps</li> </ul>

Deepening our Understanding of Lean Manufacturing and Respect for Humanity with Norm Bodek *

Author &amp; President of PCS Press Remastered June 2021 (the best I could do with a 2006 recording) Show notes: HTTP://www.leanblog.org/1  Here is my first LeanBlog Podcast, featuring author and consultant Norman Bodek, President of PCS Press. I have to give credit for the idea to Norman, as he approached me about doing a series of audio interviews as a follow up to and continuation of our Q&amp;A that I posted here on the blog earlier this year. I'll take credit for turning it into a Podcast, something that I plan on making a regular feature, every month or so. There will be additional conversations with Norman and I also plan on interviewing other lean leaders and innovators. Visit the main page for all episodes and information about how to subscribe.LeanBlog Podcast #1 Show Notes and Timeline:Introduction to the Podcast (until 2:22) The difference between kaizen and kaizen events, early history of bringing the kaizen blitz (“kaikaku”) to America (starting at 3:18) Early development of employee suggestion systems (4:18) Difference between suggestion systems and “cost savings systems” (5:00) How Toyota started their suggestion system of “small, little ideas” (5:26) There is a point where the audio is poor, Norman says at 6:00, “…ideas per employee per year, one per month, one per month implemented idea per employee. So, that represented millions of ideas. In fact, I published a book once…” Norman mentions an early book, 40 Years, 20 Million Ideas: The Toyota Suggestion System, now out of print, but available used through amazon.com, albeit at a rare book price. Then, the audio improves again. How do you “manage 1800 ideas” per month? (6:40) Norman's experiences with Gulfstream and employee suggestions (8:30) How kaizen is not a bureaucratic system (10:40) What are the proper incentives for employee suggestions? (11:40) What are the two pillars of TPS? (13:05) How do you “keep score” with employee suggestions? (14:15) How do you balance between kaizen and standard work? (14:40) What is your role as a supervisor with employee suggestions? (15:40 and 22:30) How has Toyota changed their suggestion system over time? (16:50) Why giving $20 an idea was a problem (18:15) Proof that Toyota sometimes makes mistakes – but improves! (18:50) Focusing on “implementations” as opposed to “suggestions” (21:05) What happens when you criticize a suggestion? (23:00)  Here is a blog entry that Norman wrote about the podcast, with additional thoughts: “Mark Graban interviewed me this past week for his first Podcast.  We talk about my discovery of Quick and Easy Kaizen, how it was the heart of the Toyota system – getting all employees involved in continuous improvement.  The puzzle to me is why every company doesn't add this most valuable process to their management lexicon.  We say that “People are our most valuable asset.” but we do very little to develop that asset to its fullest.    China does represent short-term labor savings but in the long term we are giving away our companies to them.   This week I was watching parts of the  Tour de France bicycle race on television and saw one of the leaders on a Giant bike. At one time over fifteen years ago, Schwinn was probably America's leading bicycle company.  They went to Taiwan to manufacture their bikes to take advantage of the low labor cost.  The company in Taiwan was Giant.  Initially, Schwinn wanted to reduce their assembly costs but Giant convinced them to also save money on engineering and every other phase of manufacturing and design.  After ten years or so when the initial contract was over, Giant told Schwinn, “We don't need you anymore.  We know how to make great bikes, you taught us how.”  All we have to do is learn how to market the bikes.  “Shortly, thereafter Schwinn went bankrupt and sold their “name,” to another American company. Unfortunately, we are great in short term thinking.  Toyota recognizes the threat from China but they are building more and more automobiles in America.  If they can do it why can't other American companies do it?  To me, the only difference in Toyota and American manufacturers is that Toyota develops their people and the best way to develop people is from their own creative ideas. Please do listen to the podcast… And give me some feedback, Thank you” Here is an amazon.com link to Norman Bodek's Books. My announcer is my old friend, Steve Sholtes, a musician from Michigan.

Author &amp; President of PCS Press Remastered June 2021 (the best I could do with a 2006 recording) Show notes: <a href="http://www.leanblog.org/1" rel="nofollow" target="_blank">HTTP://www.leanblog.org/1</a> Here is my first LeanBlog Podcast, featuring author and consultant Norman Bodek, President of <a href="http://www.pcspress.com/" rel="nofollow" target="_blank">PCS Press.</a> I have to give credit for the idea to Norman, as he approached me about doing a series of audio interviews as a follow up to and continuation of our Q&amp;A that I posted here on the blog earlier this year. I'll take credit for turning it into a <a href="http://leancast.org/" rel="nofollow" target="_blank">Podcast</a>, something that I plan on making a regular feature, every month or so. There will be additional conversations with Norman and I also plan on interviewing other lean leaders and innovators. <a href="http://leancast.org/" rel="nofollow" target="_blank">Visit the main page for all episodes and information about how to subscribe</a>.LeanBlog Podcast #1 Show Notes and Timeline: <ul><li>Introduction to the Podcast (until 2:22)</li> <li>The difference between kaizen and kaizen events, early history of bringing the kaizen blitz (“kaikaku”) to America (starting at 3:18)</li> <li>Early development of employee suggestion systems (4:18)</li> <li>Difference between suggestion systems and “cost savings systems” (5:00)</li> <li>How Toyota started their suggestion system of “small, little ideas” (5:26)</li> <li>There is a point where the audio is poor, Norman says at 6:00, “…ideas per employee per year, one per month, one per month implemented idea per employee. So, that represented millions of ideas. In fact, I published a book once…”</li> <li>Norman mentions an early book, <a href="http://www.amazon.com/gp/redirect.html?link_code=ur2&amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;tag=leanmanufac02-20&amp;camp=1789&amp;creative=9325&amp;location=http%3A%2F%2Fwww.amazon.com%2Fgp%2Fproduct%2F0915299747%3Fv%3Dglance%26n%3D283155" rel="nofollow" target="_blank">40 Years, 20 Million Ideas: The Toyota Suggestion System</a>, now out of print, but available used through <a href="http://amazon.com" rel="nofollow" target="_blank">amazon.com</a>, albeit at a rare book price. Then, the audio improves again.</li> <li>How do you “manage 1800 ideas” per month? (6:40)</li> <li>Norman's experiences with Gulfstream and employee suggestions (8:30)</li> <li> How kaizen is not a bureaucratic system (10:40) </li> <li>What are the proper incentives for employee suggestions? (11:40)</li> <li> What are the two pillars of TPS? (13:05) </li> <li> How do you “keep score” with employee suggestions? (14:15) </li> <li>How do you balance between kaizen and standard work? (14:40)</li> <li> What is your role as a supervisor with employee suggestions? (15:40 and 22:30) </li> <li> How has Toyota changed their suggestion system over time? (16:50) </li> <li>Why giving $20 an idea was a problem (18:15)</li> <li> Proof that Toyota sometimes makes mistakes – but improves! (18:50) </li> <li>Focusing on “implementations” as opposed to “suggestions” (21:05)</li> <li> What happens when you criticize a suggestion? (23:00) </li> </ul> <a href="http://kaikaku.typepad.com/weblog/2006/07/podcast.html" rel="nofollow" target="_blank">Here is a blog entry that Norman wrote about the podcast, with additional thoughts</a>: “Mark Graban interviewed me this past week for his first Podcast.  We talk about my discovery of Quick and Easy Kaizen, how it was the heart of the Toyota system – getting all employees involved in continuous improvement.  The puzzle to me is why every company doesn't add this most valuable process to their management lexicon.  We say that “People are our most valuable asset.” but we do very little to develop that asset to its fullest.    China does represent short-term labor savings but in the long term we are giving away our companies to them.   This week I was watching parts of the  Tour de France bicycle race on television and saw one of the leaders on a Giant bike. At one time over fifteen years ago, Schwinn was probably America's leading bicycle company.  They went to Taiwan to manufacture their bikes to take advantage of the low labor cost.  The company in Taiwan was Giant.  Initially, Schwinn wanted to reduce their assembly costs but Giant convinced them to also save money on engineering and every other phase of manufacturing and design.  After ten years or so when the initial contract was over, Giant told Schwinn, “We don't need you anymore.  We know how to make great bikes, you taught us how.”  All we have to do is learn how to market the bikes.  “Shortly, thereafter Schwinn went bankrupt and sold their “name,” to another American company. Unfortunately, we are great in short term thinking.  Toyota recognizes the threat from China but they are building more and more automobiles in America.  If they can do it why can't other American companies do it?  To me, the only difference in Toyota and American manufacturers is that Toyota develops their people and the best way to develop people is from their own creative ideas. Please do listen to the podcast… And give me some feedback, Thank you” Here is an <a href="http://amazon.com" rel="nofollow" target="_blank">amazon.com</a> link to <a href="https://amzn.to/37RRlZB" rel="nofollow" target="_blank">Norman Bodek's Books</a>. My announcer is my old friend, <a href="http://www.stevesholtes.com/" rel="nofollow" target="_blank">Steve Sholtes</a>, a musician from Michigan.