Jeannette Sutton's guest appearances

Jeannette Sutton

The Academic Minute

Wharton Business Daily

COVIDCalls

Annie Duke

Donald Trump

Michelle Obama

Scott Cooper

Barbara Corcoran

Eric Goldman

Brian Houston

Nicole Walters

Michael Bungay Stanier

Guy Kawasaki

John Bogle

Tom Perez

Wes Moore

Tim Chang

Jean Chatzky

OwlTail

On University at Albany Week:  Effective messaging is key in total’s digital world. Jeannette Sutton, associate professor and director of graduate studies, explores how to reach the target audience. Jeannette Sutton, Ph.D., is an Associate Professor and Director of Graduate Studies in the College of Emergency Preparedness, Homeland Security, and Cybersecurity at the University at Albany, SUNY. Dr. Sutton specializes in disaster and risk with a primary focus on online informal communication, and public alerts and warning disseminated via terse messaging channels. Much of her research investigates the evolving role of information and communication technology, including social media and mobile devices, for disaster preparedness, response, and recovery. Dr. Sutton has held numerous grants from the National Science Foundation, DHS, NOAA, USGS, and the Office of Naval Research. Her research has been published in Risk Analysis, the Journal of Homeland Security and Emergency Management; the Proceedings of Information Systems for Crisis Response and Management; Information, Communication, and Society; Health Communication; and the Proceedings of the National Academy of Sciences. Jeannette is a member of the National Construction Safety Team Advisory Board at NIST and the Alerts, Warnings, and Notifications Working Group for DHS S&amp;T. She holds a Ph.D. in sociology from the University of Colorado, Boulder, and completed her postdoctoral training at the Natural Hazards Center. Public Guide to COVID-19 Retweets https://academicminute.org/wp-content/uploads/2021/02/02-16-21-Albany-Public-Health-Guide-to-COVID-19-Retweets.mp3  Health agencies are playing a critical role in informing the public about COVID-19 through actions such as offering guidance on prevention, motivating compliance with health directives and combatting misinformation. But, what makes the messaging effective? Through research conducted with my colleague Carter T. Butts at UC Irvine, we analyzed 150,000 tweets about the pandemic from some 700 state and local agencies between February and April 2020 to see which messaging tactics led to the greatest number of retweets.   Our analysis started with a manual coding 9,000 random sample tweets, looking closely at both message content and other features used in each tweet. We then used automated methods to code the remainder of our dataset and built models to predict message amplification. We found that tweets characterizing the impacts of the virus, its spread, and actions that individuals can take to protect themselves, were all features that most strongly influenced message retransmission; suggesting that Twitter users were looking for highly informative tweets to share. Timing also mattered. For example, messages published after the national emergency declaration last March were passed on 44 percent more frequently than those sent before the declaration. Tweets that included videos, and to a smaller extent, images and hashtags, were more likely to be retweeted. Tactics such as using exclamation points or presenting content in the form of a question did not appear to promote retweets – a notable difference from other short-term crises we have investigated in the past. We also identified a list of COVID-19-related keywords and phrases that were commonly used to characterize vulnerable populations, disease spread and protective actions. We are now conducting research on tweets posted after April to compare and identify trends.

On <a href="http://albany.edu" rel="nofollow" target="_blank">University at Albany</a> Week:  Effective messaging is key in total’s digital world. <a href="https://www.albany.edu/cehc/faculty/jeannette-sutton" rel="nofollow" target="_blank">Jeannette Sutton</a>, associate professor and director of graduate studies, explores how to reach the target audience. Jeannette Sutton, Ph.D., is an Associate Professor and Director of Graduate Studies in the College of Emergency Preparedness, Homeland Security, and Cybersecurity at the University at Albany, SUNY. Dr. Sutton specializes in disaster and risk with a primary focus on online informal communication, and public alerts and warning disseminated via terse messaging channels. Much of her research investigates the evolving role of information and communication technology, including social media and mobile devices, for disaster preparedness, response, and recovery. Dr. Sutton has held numerous grants from the National Science Foundation, DHS, NOAA, USGS, and the Office of Naval Research. Her research has been published in Risk Analysis, the Journal of Homeland Security and Emergency Management; the Proceedings of Information Systems for Crisis Response and Management; Information, Communication, and Society; Health Communication; and the Proceedings of the National Academy of Sciences. Jeannette is a member of the National Construction Safety Team Advisory Board at NIST and the Alerts, Warnings, and Notifications Working Group for DHS S&amp;T. She holds a Ph.D. in sociology from the University of Colorado, Boulder, and completed her postdoctoral training at the Natural Hazards Center. <h2>Public Guide to COVID-19 Retweets</h2> <a href="https://academicminute.org/wp-content/uploads/2021/02/02-16-21-Albany-Public-Health-Guide-to-COVID-19-Retweets.mp3" rel="nofollow" target="_blank">https://academicminute.org/wp-content/uploads/2021/02/02-16-21-Albany-Public-Health-Guide-to-COVID-19-Retweets.mp3</a> <h2></h2> Health agencies are playing a critical role in informing the public about COVID-19 through actions such as offering guidance on prevention, motivating compliance with health directives and combatting misinformation. But, what makes the messaging effective? Through research conducted with my colleague Carter T. Butts at UC Irvine, we analyzed 150,000 tweets about the pandemic from some 700 state and local agencies between February and April 2020 to see which messaging tactics led to the greatest number of retweets.   Our analysis started with a manual coding 9,000 random sample tweets, looking closely at both message content and other features used in each tweet. We then used automated methods to code the remainder of our dataset and built models to predict message amplification. We found that tweets characterizing the impacts of the virus, its spread, and actions that individuals can take to protect themselves, were all features that most strongly influenced message retransmission; suggesting that Twitter users were looking for highly informative tweets to share. Timing also mattered. For example, messages published after the national emergency declaration last March were passed on 44 percent more frequently than those sent before the declaration. Tweets that included videos, and to a smaller extent, images and hashtags, were more likely to be retweeted. Tactics such as using exclamation points or presenting content in the form of a question did not appear to promote retweets – a notable difference from other short-term crises we have investigated in the past. We also identified a list of COVID-19-related keywords and phrases that were commonly used to characterize vulnerable populations, disease spread and protective actions. We are now conducting research on tweets posted after April to compare and identify trends.

Jeannette Sutton, University at Albany – Public Guide to COVID-19 Retweets

How can public health officials use social media to communicate important messages about COVID-19 to the public amidst rampant misinformation and disinformation? What causes certain messages about risk to break through online while others get lost in the noise? Dr. Jeanette Sutton, an associate professor in the Department of Communication and the Director of the Risk and Disaster Communication Center at the University of Kentucky, and Dr. Joan Donovan, the Research Director at the Shorenstein Center on Media, Politics, and Public Policy at the Harvard Kennedy School, both discuss misinformation, disinformation, and social media during the COVID-19 Pandemic. Dr. Sutton talks about her research early on in the development of social media and how risk communicators have come to use these platforms. In particular she talks about the difficulty of public health authorities and other officials to break through the algorithm to reach the public. Dr. Donovan talks about how her research studying media disinformation and bad actors intersects with Coronavirus misinformation and disinformation online. She emphasizes the need for social media companies to be proactive in curation and engage with independent researchers to identify potential manipulation. They both discuss the potential of future response and research of social media and disinformation as it relates to COVID-19 and other disasters. In this episode the obituary of Krist Guzman of Bolingbrook, IL is read in remembrance of her life. For further reading: “Risk Communication and Social Media” in Risk Conundrums: Solving Unsolvable Problems “Social-Media Companies Must Flatten the Curve of Misinformation” AsapSCIENCE “Republicans Want Twitter to Ban Chinese Communist Party Accounts. That’s a Dangerous Idea.”

How can public health officials use social media to communicate important messages about COVID-19 to the public amidst rampant misinformation and disinformation? What causes certain messages about risk to break through online while others get lost in the noise? <a href="https://jeannettesutton.com" rel="nofollow" target="_blank">Dr. Jeanette Sutton</a>, an associate professor in the Department of Communication and the Director of the Risk and Disaster Communication Center at the University of Kentucky, and <a href="https://www.hks.harvard.edu/faculty/joan-donovan" rel="nofollow" target="_blank">Dr. Joan Donovan</a>, the Research Director at the Shorenstein Center on Media, Politics, and Public Policy at the Harvard Kennedy School, both discuss misinformation, disinformation, and social media during the COVID-19 Pandemic. Dr. Sutton talks about her research early on in the development of social media and how risk communicators have come to use these platforms. In particular she talks about the difficulty of public health authorities and other officials to break through the algorithm to reach the public. Dr. Donovan talks about how her research studying media disinformation and bad actors intersects with Coronavirus misinformation and disinformation online. She emphasizes the need for social media companies to be proactive in curation and engage with independent researchers to identify potential manipulation. They both discuss the potential of future response and research of social media and disinformation as it relates to COVID-19 and other disasters. In this episode the <a href="https://www.chicagotribune.com/coronavirus/ct-coronavirus-guzman-nurse-death-20200506-kr2yle5whrbfrcvsuodg6yewjy-story.html" rel="nofollow" target="_blank">obituary</a> of Krist Guzman of Bolingbrook, IL is read in remembrance of her life. For further reading: <a href="https://www.routledge.com/Risk-Conundrums-Solving-Unsolvable-Problems/Kasperson/p/book/9781138956070" rel="nofollow" target="_blank">“Risk Communication and Social Media” in Risk Conundrums: Solving Unsolvable Problems</a> <a href="https://www.nature.com/articles/d41586-020-01107-z" rel="nofollow" target="_blank">“Social-Media Companies Must Flatten the Curve of Misinformation”</a> <a href="https://www.youtube.com/c/AsapSCIENCE88" rel="nofollow" target="_blank">AsapSCIENCE</a> <a href="https://slate.com/technology/2020/04/republicans-want-twitter-to-ban-chinese-communist-party-accounts-thats-dangerous.html" rel="nofollow" target="_blank">“Republicans Want Twitter to Ban Chinese Communist Party Accounts. That’s a Dangerous Idea.”</a>

#40 COVIDCalls 5.8.2020 - Disinformation, Misinformation, Conspiracy, & COVID

Hamilton Bean

On a recent Saturday morning, people in Hawaii received a cellphone early warning alert: “BALLISTIC MISSILE THREAT INBOUND TO HAWAII. SEEK IMMEDIATE SHELTER. THIS IS NOT A DRILL.”  The message was a mistake allegedly caused by an employee hitting the wrong button and it took 38 minutes for the system to send out a new message to let people know of the error. Host Dan Loney talks with Jeannette Sutton, Director of the Risk and Disaster Communication Center at the University of Kentucky, and Hamilton Bean, Associate Professor and Director of Graduate Studies at the University of Denver's Department of Communication, to discuss how emergency alert systems, the distrust this mistake could create, and what can be done to both ensure the system works well and reassure people whose lives may depend on it on Knowledge@Wharton. Hosted on Acast. See acast.com/privacy for more information.

On a recent Saturday morning, people in Hawaii received a cellphone early warning alert: “BALLISTIC MISSILE THREAT INBOUND TO HAWAII. SEEK IMMEDIATE SHELTER. THIS IS NOT A DRILL.” The message was a mistake allegedly caused by an employee hitting the wrong button and it took 38 minutes for the system to send out a new message to let people know of the error. Host Dan Loney talks with Jeannette Sutton, Director of the Risk and Disaster Communication Center at the University of Kentucky, and Hamilton Bean, Associate Professor and Director of Graduate Studies at the University of Denver's Department of Communication, to discuss how emergency alert systems, the distrust this mistake could create, and what can be done to both ensure the system works well and reassure people whose lives may depend on it on Knowledge@Wharton. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Emergency Alert System Failure in Hawaii with Jeannette Sutton and Hamilton Bean