Manny Ruiz's guest appearances

Manny Ruiz

Logra Tu Dream: Helping Latinos Achieve Their American Dream I Inspiration I Mentorship I Business Coaching

DIECIOCHO Podcast

The Customer Support Podcast

Najera In America

Gary Vaynerchuk

Chris Brogan

John Lee Dumas

Stan Zimmerman

Cynthia Sanchez

Darren Carter

Vishen Lakhiani

Eva Longoria

Katy Perry

Daniel Rodriguez

Austin Netzley

Gina Brillon

Ted Rubin

Willie Barcena

Nely Galan

OwlTail

Frankie Quinones

Jacqueline Camacho-Ruiz

Actor and Standup Comic Frankie Quinones tells host Rick Najera how he developed his popular character ex-cholo turned fitness guru, Creeper and cancel culture. Hispanicize creator and RetroPop Media CEO, Manny Ruiz discusses the Calle Ocho Music Festival and social distancing. Author, Entrepreneur, and Philanthropist Jacqueline Camacho-Ruiz talks about elevating women, storytelling, and the magic of service to others.  Learn more about your ad-choices at https://www.iheartpodcastnetwork.com

Actor and Standup Comic Frankie Quinones tells host Rick Najera how he developed his popular character ex-cholo turned fitness guru, Creeper and cancel culture. Hispanicize creator and RetroPop Media CEO, Manny Ruiz discusses the Calle Ocho Music Festival and social distancing. Author, Entrepreneur, and Philanthropist Jacqueline Camacho-Ruiz talks about elevating women, storytelling, and the magic of service to others. Learn more about your ad-choices at <a href="https://www.iheartpodcastnetwork.com" rel="nofollow" target="_blank">https://www.iheartpodcastnetwork.com</a>

Episode 3:  Frankie Quinones, Manny Ruiz, Jacqueline Camacho-Ruiz

 Key Insights   InfluxData -  600+ customers serving from 1-person startup to Fortune-50 companies Support Organization -  non-tiered, roughly 12 people in US and UK. Very remote-friendly. Just started building customer success team. Case volume ~400 per month. How-to / Break-Fix case split 25 / 75 Support Tech - Used to be Zendesk; migrating to Salesforce ServiceCloud. GitHub open source for docs. Discourse for Community Forums [InfluxData being an open source company promotes use of open source products] Case split across channels -  earlier &gt;75% on email.  Now shifting towards web. Knowledge Base - Separate KB doesn’t exist instead knowledge is added to product documentation. Though this will likely change in future Cool Idea -  “Crowd sourcing for support answers” — worked very well at MobileIron (used a vendor called Directly) What's broken in Support Tech Stack-- Integration between CRM, Case Management and Bug database is broken. One has to throw tools, consulting dollars to fix it!  Focus for next 12 months - Build Customer Success Team Online Certification/Education - No standard tool that exists; a few open source tools though Metrics - Success : Customer Health (primary indicator product usage), Support: CSAT What would you do differently if you were to do this all over again -  Focus on Customer Success deeply from the beginning; that way you understand deeply about customer and product-market fit. Books:    Survival to Thrival: Building the Enterprise Startup - Book 1 The Company Journey Survival to Thrival: Building the Enterprise Startup - Book 2: Change or Be Changed Startupland: How Three Guys Risked Everything to Turn an Idea into a Global Business

Key Insights <ul> <li> InfluxData -  600+ customers serving from 1-person startup to Fortune-50 companies</li> <li>Support Organization -  non-tiered, roughly 12 people in US and UK. Very remote-friendly. Just started building customer success team. Case volume ~400 per month. How-to / Break-Fix case split 25 / 75</li> <li>Support Tech - Used to be Zendesk; migrating to Salesforce ServiceCloud. GitHub open source for docs. Discourse for Community Forums [InfluxData being an open source company promotes use of open source products]</li> <li>Case split across channels -  earlier &gt;75% on email.  Now shifting towards web.</li> <li>Knowledge Base - Separate KB doesn’t exist instead knowledge is added to product documentation. Though this will likely change in future</li> <li>Cool Idea -  “Crowd sourcing for support answers” — worked very well at MobileIron (used a vendor called Directly)</li> <li>What's broken in Support Tech Stack-- Integration between CRM, Case Management and Bug database is broken. One has to throw tools, consulting dollars to fix it! </li> <li>Focus for next 12 months - Build Customer Success Team</li> <li>Online Certification/Education - No standard tool that exists; a few open source tools though</li> <li>Metrics - Success : Customer Health (primary indicator product usage), Support: CSAT</li> <li>What would you do differently if you were to do this all over again -  Focus on Customer Success deeply from the beginning; that way you understand deeply about customer and product-market fit.</li> <li>Books:  </li> </ul> <a href="https://www.amazon.com/Survival-Thrival-Building-Enterprise-Startup/dp/1684014905/" rel="nofollow" target="_blank">Survival to Thrival: Building the Enterprise Startup - Book 1 The Company Journey</a> <a href="https://www.amazon.com/Survival-Thrival-Building-Enterprise-Startup/dp/1684017475/" rel="nofollow" target="_blank">Survival to Thrival: Building the Enterprise Startup - Book 2: Change or Be Changed</a> <a href="https://www.amazon.com/Startupland-Risked-Everything-Global-Business/dp/B00TRCHSGG/" rel="nofollow" target="_blank">Startupland: How Three Guys Risked Everything to Turn an Idea into a Global Business</a>

Episode 14: (B2B) Manny Ruiz, VP Success & Support, InfluxData

Dieciocho, Episode 12, Manny Ruiz, Hispanicize Texas by Victor Landa

Dieciocho, Episode 12, Manny Ruiz, Hispanicize Texas

Listen &amp; Subscribe on iTunes &amp; Stitcher – Don’t Miss an Episode ! Manny Ruiz is the  founder of Papi Blogger the nation’s first fully bilingual web site devoted to creative parenting tricks for parents and The Chairman of the Hispanicize brand of platforms that include the annual Hispanicize Event,the largest annual event for Latino trendsetters and newsmakers in social media, journalism, advertising, public relations, film, music and innovation, Hispanicize Wire, Latina Mom Bloggers and the Hispanic PR Blog. In addition to these sister companies, Manny is a large shareholder in the Being Latino platform.Manny is an accomplished entrepreneur and award-winning, public relations professional with extensive experience in Hispanic public relations. In 2014, Manny was awarded the Key to Miami by Miami Mayor Tomás Regalado for making Miami a magnet for Latino trendsetters and newsmakers. In 2011, Manny was named PR Professional of the Year by the Hispanic Public Relations Association (HPRA) for his on-going commitment to promoting the advancement of the industry through the Hispanicize Event and Hispanic PR Blog.Prior to founding the Hispanicize-related business platforms, Manny was President of Multicultural Markets and Hispanic PR Wire for PR Newswire. Prior to PR Newswire’s acquisition of Hispanic PR Wire, Hispanic Digital Network and LatinClips in 2008, companies he founded, Ruiz was Chairman and CEO of HispaniMark, the parent company of these three businesses.Manny resides in Miami with his wife Angela and four children Naomi (2 ), Briani (5), Elena (10) and Jonathan (14).What you’ll learn Manny’s American Dream How he backed into becoming an entrepreneur The failed business  only few people know about and what he learned to become successful the next time around How he built a business which he eventually sold for $5.5 Million How his blue collar background and work ethic has fueled his success How Hispanicize was born The tremendous impact Hispanicize is having Manny’s mission to make Hispanicize one of the top world-class event in the country Manny’s vision of the future of media Resources &amp; Links Hispanicize Hispanicize Event PapiBlogger @mannyruiz @papiblogger Thank you so much for listening ! If you enjoyed the episode, please consider subscribing in iTunes  and Stitcher and leaving a rating and a review.  This helps us reach more Latinos and Latinas with this podcast.Considering Launching a Podcast? Podcasters Paradise: This is my favorite resource for those of you considering launching your own podcast.  It was created by one of the most successful podcasters today-John Lee Dumas- who’s  Entrepreneur on Fire podcast was voted best in iTunes in 2013.  This is the only resource you will ever need to Create, Grow and Monetize your podcast. Over 900 members are consuming the 120+ video tutorials, engaging with other Podcasters in the private Facebook group, &amp; loving the monthly webinars with todays top Podcasters! Sign up for free LIVE weekly webinars here.

<a href="http://www.logratudream.com/wp-content/uploads/2014/07/Mannys-Photo-Low-Res-Feb.-2011-210x300.jpg" rel="nofollow" target="_blank"></a>Listen &amp; Subscribe on<a href="http://www.logratudream.com/itunes" rel="nofollow" target="_blank"> iTunes</a> &amp; <a href="http://www.logratudream.com/stitcher" rel="nofollow" target="_blank">Stitcher</a> – Don’t Miss an Episode ! Manny Ruiz is the  founder of Papi Blogger the nation’s first fully bilingual web site devoted to creative parenting tricks for parents and The Chairman of the Hispanicize brand of platforms that include the annual Hispanicize Event,the largest annual event for Latino trendsetters and newsmakers in social media, journalism, advertising, public relations, film, music and innovation, Hispanicize Wire, Latina Mom Bloggers and the Hispanic PR Blog. In addition to these sister companies, Manny is a large shareholder in the Being Latino platform.Manny is an accomplished entrepreneur and award-winning, public relations professional with extensive experience in Hispanic public relations. In 2014, Manny was awarded the Key to Miami by Miami Mayor Tomás Regalado for making Miami a magnet for Latino trendsetters and newsmakers. In 2011, Manny was named PR Professional of the Year by the Hispanic Public Relations Association (HPRA) for his on-going commitment to promoting the advancement of the industry through the Hispanicize Event and Hispanic PR Blog.Prior to founding the Hispanicize-related business platforms, Manny was President of Multicultural Markets and Hispanic PR Wire for PR Newswire. Prior to PR Newswire’s acquisition of Hispanic PR Wire, Hispanic Digital Network and LatinClips in 2008, companies he founded, Ruiz was Chairman and CEO of HispaniMark, the parent company of these three businesses.Manny resides in Miami with his wife Angela and four children Naomi (2 ), Briani (5), Elena (10) and Jonathan (14).What you’ll learn<ul> <li>Manny’s American Dream</li> <li>How he backed into becoming an entrepreneur</li> <li>The failed business  only few people know about and what he learned to become successful the next time around</li> <li>How he built a business which he eventually sold for $5.5 Million</li> <li>How his blue collar background and work ethic has fueled his success</li> <li>How Hispanicize was born</li> <li>The tremendous impact Hispanicize is having</li> <li>Manny’s mission to make Hispanicize one of the top world-class event in the country</li> <li>Manny’s vision of the future of media</li> </ul>Resources &amp; Links<ul> <li><a href="http://www.hispanicize.com/" rel="nofollow" target="_blank">Hispanicize</a></li> <li><a href="http://www.hispanicizeevent.com/" rel="nofollow" target="_blank">Hispanicize Event</a></li> <li><a href="http://papiblogger.com/" rel="nofollow" target="_blank">PapiBlogger</a></li> <li><a href="https://twitter.com/MannyRuiz" rel="nofollow" target="_blank">@mannyruiz</a></li> <li><a href="https://twitter.com/papiblogger" rel="nofollow" target="_blank">@papiblogger</a></li> </ul>Thank you so much for listening ! If you enjoyed the episode, please consider subscribing in <a href="https://www.logratudream.com/itunes" rel="nofollow" target="_blank">iTunes</a>  and <a href="http://www.logratudream.com/stitcher" rel="nofollow" target="_blank">Stitcher</a> and leaving a rating and a review.  This helps us reach more Latinos and Latinas with this podcast.Considering Launching a Podcast?<ul> <li><a href="https://bd140.infusionsoft.com/go/sales/anavacorrea/" rel="nofollow" target="_blank">Podcasters Paradise: </a>This is my favorite resource for those of you considering launching your own podcast.  It was created by one of the most successful podcasters today-John Lee Dumas- who’s  Entrepreneur on Fire podcast was voted best in iTunes in 2013.  This is the only resource you will ever need to Create, Grow and Monetize your podcast. Over 900 members are consuming the 120+ video tutorials, engaging with other Podcasters in the private Facebook group, &amp; loving the monthly webinars with todays top Podcasters! Sign up for free LIVE weekly webinars <a href="https://bd140.infusionsoft.com/go/sales/anavacorrea/" rel="nofollow" target="_blank">here</a>.</li></ul>

033: How Manny Ruiz built Hispanicize into the largest, most prominent Latino trendsetters & newsmakers event in the country - Logra Tu Dream: Helping Latinos Achieve Their American Dream I Inspiration I Mentorship I Business Coaching