Karen Lellouche Tordjman's guest appearances

Karen Lellouche Tordjman

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Karen Lellouche Tordjman has a worldwide background - born in San Diego but raised in Paris, she speaks several languages and now works in Mexico City, contributing to BCG X, the tech build and design department of Boston Consulting Group. Karen currently focuses on customer experience and digital transformation, among other major issues in the automotive industry, and has been with BCG since 2004, joining soon after her graduation from HEC Paris, one of France’s most prestigious business schools.In this episode, Karen speaks to Derek D about helping companies make changes to their user experience with the future in mind, how OEMs and dealers will need to collaborate in the EV era, and how the role of salespeople may soon be changing. Plus, she offers insights on why dealers should pay more attention to collecting customer data, why dealers’ EV sales effectiveness will depend on OEMs’ investments, preparing for change that’s sooner than most people may have expected, and more.Karen Lellouche Tordjman | BCGEpisode Highlights:Why EVs could lead to less-frequent service appointments that are more complex and expensiveThe piece of the multi-channel sales process that isn’t “fully cracked” yetThe ways in which automotive sales is analogous to industries like large appliances and furniture, and the lessons to be learned from that comparisonKaren’s predictions on the rise of autonomous cars, consumer-level flying vehicles, and more“The biggest answer that we got is that ‘I want to touch the car, test the car, and hear the engine.’”— Karen Lellouche Tordjman|| Dealer News Today is a DCG Media production

Karen Lellouche Tordjman has a worldwide background - born in San Diego but raised in Paris, she speaks several languages and now works in Mexico City, contributing to BCG X, the tech build and design department of Boston Consulting Group. Karen currently focuses on customer experience and digital transformation, among other major issues in the automotive industry, and has been with BCG since 2004, joining soon after her graduation from HEC Paris, one of France’s most prestigious business schools.In this episode, Karen speaks to Derek D about helping companies make changes to their user experience with the future in mind, how OEMs and dealers will need to collaborate in the EV era, and how the role of salespeople may soon be changing. Plus, she offers insights on why dealers should pay more attention to collecting customer data, why dealers’ EV sales effectiveness will depend on OEMs’ investments, preparing for change that’s sooner than most people may have expected, and more.<a href="https://www.bcg.com/about/people/experts/karen-lellouche" rel="nofollow" target="_blank">Karen Lellouche Tordjman</a> | <a href="https://www.bcg.com/" rel="nofollow" target="_blank">BCG</a> Episode Highlights:<ul><li>Why EVs could lead to less-frequent service appointments that are more complex and expensive</li><li>The piece of the multi-channel sales process that isn’t “fully cracked” yet</li><li>The ways in which automotive sales is analogous to industries like large appliances and furniture, and the lessons to be learned from that comparison</li><li>Karen’s predictions on the rise of autonomous cars, consumer-level flying vehicles, and more</li></ul>“The biggest answer that we got is that ‘I want to touch the car, test the car, and hear the engine.’”— Karen Lellouche Tordjman|| Dealer News Today is a <a href="https://www.davecantingroup.com/dcg-media" rel="nofollow" target="_blank">DCG Media</a> production

“This omnichannel experience is becoming a reality” || Karen Lellouche Tordjman, Managing Director and Senior Partner, Boston Consulting Group

From Siri to Alexa to Google, virtual assistants already permeate our lives. What will the next generation of these digital helpers look and sound like? Customer experience professional Karen Lellouche Tordjman gives us a glimpse of where they're headed -- and breaks down the two key challenges engineers need to crack in order to usher in a new age of truly smart voice assistants.

From Siri to Alexa to Google, virtual assistants already permeate our lives. What will the next generation of these digital helpers look and sound like? Customer experience professional Karen Lellouche Tordjman gives us a glimpse of where they're headed -- and breaks down the two key challenges engineers need to crack in order to usher in a new age of truly smart voice assistants.