Rachel Provan's guest appearances

Rachel Provan

GSD - Getting Services Done 

Women in Customer Success Podcast

Success League Radio

Unchurned

OwlTail

Are you ready to unlock the secrets of effective leadership within customer success? Prepare for a transformative conversation with Rachel Provan, an accomplished customer success leadership coach, who brings her unique experiences from the performing arts to the table. We delve into Rachel's journey navigating leadership roles and the common pitfalls of new or struggling leaders - fear and micromanagement. Rachel generously offers invaluable advice on recognizing these signs and helping others discover solutions within themselves.We also confront the elephant in the room that plagues many CS leaders - perfectionism. Rachel and I dissect this challenge, discussing the anxiety of criticism, fear of failure, and the illusion of needing to know everything. We share how the pressures of perceived perfection can lead to disastrous mistakes and talk candidly about the toxicity that can pervade workplaces. Rachel's experiences with such environments provide a powerful narrative of how she evolved, becoming more discerning in her career choices.Our conversation broadens as we analyze the shifts from reactive to proactive customer success strategies. Rachel presents her four-phase framework that emphasizes the crucial role of data, team leadership, and overcoming imposter syndrome. We further delve into the psychological intricacies of leadership, discussing the importance of self-belief and understanding one's truth. We also highlight the significance of continuous learning and taking action rather than just consuming information. Be ready to be inspired as we wrap up discussing the benefits of integrating psychology mindset and strategy in customer success leadership. There's a lot to uncover, so let's get started!Episode chapters:(0:00:00) - Leadership in Customer Success Growth and Development(0:13:28) - Perfectionism and Fear Among CS Leaders(0:22:44) - Reactive to Proactive Customer Success(0:36:32) - Leadership Development and Action(0:42:21) - Teaching Psychology Mindset and StrategyFollow Rachel Provan and Provan Success!This episode is brought to you by Vitally.io. Visit vitally.io/women today to schedule your demo and get your Airpods.About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley brings a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast:  Subscribe to the Newsletter  Website LinkedIn  Marija Skobe-Pilley, the Founder and Host Instagram: @womenincspodcast  Join the FREE Women in Customer Success Network!⭐️⭐️⭐️⭐️⭐️ 

Are you ready to unlock the secrets of effective leadership within customer success? Prepare for a transformative conversation with Rachel Provan, an accomplished customer success leadership coach, who brings her unique experiences from the performing arts to the table. We delve into Rachel's journey navigating leadership roles and the common pitfalls of new or struggling leaders - fear and micromanagement. Rachel generously offers invaluable advice on recognizing these signs and helping others discover solutions within themselves.We also confront the elephant in the room that plagues many CS leaders - perfectionism. Rachel and I dissect this challenge, discussing the anxiety of criticism, fear of failure, and the illusion of needing to know everything. We share how the pressures of perceived perfection can lead to disastrous mistakes and talk candidly about the toxicity that can pervade workplaces. Rachel's experiences with such environments provide a powerful narrative of how she evolved, becoming more discerning in her career choices.Our conversation broadens as we analyze the shifts from reactive to proactive customer success strategies. Rachel presents her four-phase framework that emphasizes the crucial role of data, team leadership, and overcoming imposter syndrome. We further delve into the psychological intricacies of leadership, discussing the importance of self-belief and understanding one's truth. We also highlight the significance of continuous learning and taking action rather than just consuming information. Be ready to be inspired as we wrap up discussing the benefits of integrating psychology mindset and strategy in customer success leadership. There's a lot to uncover, so let's get started! Episode chapters:<ul><li>(0:00:00) - Leadership in Customer Success Growth and Development</li><li>(0:13:28) - Perfectionism and Fear Among CS Leaders</li><li>(0:22:44) - Reactive to Proactive Customer Success</li><li>(0:36:32) - Leadership Development and Action</li><li>(0:42:21) - Teaching Psychology Mindset and Strategy</li></ul> Follow <a href="https://www.linkedin.com/in/rachelhprovan/" rel="nofollow" target="_blank">Rachel Provan</a> and <a href="https://provansuccess.com" rel="nofollow" target="_blank">Provan Success</a>!This episode is brought to you by <a href="http://vitally.io/" rel="nofollow" target="_blank">Vitally.io</a>. Visit <a href="http://vitally.io/women" rel="nofollow" target="_blank">vitally.io/women</a> today to schedule your demo and get your Airpods.About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley brings a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. Follow the WiCS Podcast: <ul> <li><a href="https://forms.clickup.com/6639525/f/6akx5-8905/J1CW0ZS5U5808VYBSC" rel="nofollow" target="_blank">Subscribe to the Newsletter </a></li> <li><a href="http://womenincspodcast.com/" rel="nofollow" target="_blank">Website</a></li> <li><a href="https://www.linkedin.com/company/54116922/admin/" rel="nofollow" target="_blank">LinkedIn</a></li> <li> <a href="https://www.linkedin.com/in/mspilley/" rel="nofollow" target="_blank">Marija Skobe-Pilley</a>, the Founder and Host</li> <li>Instagram: @womenincspodcast</li> </ul> Join the FREE <a href="https://join.slack.com/t/womenincs2020/shared_invite/zt-1n1vybd43-AgowjgZloMbxoKJbfYIFsQ" rel="nofollow" target="_blank">Women in Customer Success Network</a>! ⭐️⭐️⭐️⭐️⭐️

86 - From Fear to Fearless: Unleashing Effective Leadership in Customer Success - Rachel Provan

Jeff is joined by Rachel Provan, a Top 50 Women Leaders In Customer Success 2022 and Top 100 CS Strategist 2022! Rachel and Jeff discuss:  - Time Management boundaries in CS and how to get people to respect them and stop the pattern of interruption - Rachel's career advice about "Heads of CS" positions - The problem with the "player coach" role - The  Eisenhower matrix, the urgent important and how to use it to get your life back - Strategies for getting that raise and promotion.   There is a lot more as well. Listen in and also check out Rachel at https://provansuccess.com/

Jeff is joined by <a href="https://www.linkedin.com/in/rachelhprovan/" rel="nofollow" target="_blank">Rachel Provan</a>, a Top 50 Women Leaders In Customer Success 2022 and Top 100 CS Strategist 2022! Rachel and Jeff discuss: - Time Management boundaries in CS and how to get people to respect them and stop the pattern of interruption - Rachel's career advice about "Heads of CS" positions - The problem with the "player coach" role - The  Eisenhower matrix, the urgent important and how to use it to get your life back - Strategies for getting that raise and promotion.  There is a lot more as well. Listen in and also check out Rachel at<a href="https://provansuccess.com/" rel="nofollow" target="_blank"> https://provansuccess.com/</a>

Episode 31: Rachel Provan is helping new Customer Success leaders with their careers

“ Protect your calendar, if you leave it open other people are going to take that time because CS is useful to every other department &amp; that’s great! But, if you let other people determine where your time is spent, it is going to be spent on their initiatives. " - Rachael ProvanBuilding great relationship with customers is a great way to level up customer success. Conducting meetings can become a pathway to build this relationship and deliver value to enrich the experience of customers. Josh sits down with Rachel Provan, VP of CS at Provan Success, to chat about:Bypassing the burnout &amp; fatigue to lead a balanced an healthy life“why” and “why NOT” to have meetingsStructuring agendas for internal team meetingsImportance of documenting progress and accomplishmentsCS is complex, having patience is a virtueGet tips and insights from top leaders of the Customer Relationship world in your inbox each week. Subscribe to the Unchurned weekly newsletter at www.update.ai/unchurnedAbout Rachel ProvanRachel is a Top 50 Customer Success Leader, LinkedIn influencer, and Coach. She has 10+ years of experience building and scaling Customer Success departments for B2B SaaS organizations and works closely with C-level executives and across departments to drive data-driven process improvements that raise customer satisfaction, product adoption, NRR, and NPS. She is recognized for improving client experience and self-sufficiency, streamlining operations, and consistently delivering results.Thank you for tuning into the Unchurned podcast! If you enjoyed the episode, please subscribe to the show and leave us an awesome rating &amp; review. Josh would love to connect to hear your feedback &amp; suggestions. Get in touch with him on Linkedin &amp; Twitter. Follow UpdateAI for latest news on the unchurned podcast on Linkedin &amp; TwitterUpdateAI presents Unchurned

“ Protect your calendar, if you leave it open other people are going to take that time because CS is useful to every other department &amp; that’s great! But, if you let other people determine where your time is spent, it is going to be spent on their initiatives. " - Rachael Provan Building great relationship with customers is a great way to level up customer success. Conducting meetings can become a pathway to build this relationship and deliver value to enrich the experience of customers. Josh sits down with Rachel Provan, VP of CS at Provan Success, to chat about:<ul><li>Bypassing the burnout &amp; fatigue to lead a balanced an healthy life</li><li>“why” and “why NOT” to have meetings</li><li>Structuring agendas for internal team meetings</li><li>Importance of documenting progress and accomplishments</li><li>CS is complex, having patience is a virtue</li></ul>Get tips and insights from top leaders of the Customer Relationship world in your inbox each week. Subscribe to the Unchurned weekly newsletter at <a href="http://www.update.ai/unchurned" rel="nofollow" target="_blank">www.update.ai/unchurned</a> About <a href="https://www.linkedin.com/in/rachelhprovan/" rel="nofollow" target="_blank">Rachel Provan </a>Rachel is a Top 50 Customer Success Leader, LinkedIn influencer, and Coach. She has 10+ years of experience building and scaling Customer Success departments for B2B SaaS organizations and works closely with C-level executives and across departments to drive data-driven process improvements that raise customer satisfaction, product adoption, NRR, and NPS. She is recognized for improving client experience and self-sufficiency, streamlining operations, and consistently delivering results. Thank you for tuning into the Unchurned podcast! If you enjoyed the episode, please subscribe to the show and leave us an awesome rating &amp; review. Josh would love to connect to hear your feedback &amp; suggestions. Get in touch with him on <a href="https://www.linkedin.com/in/jschachter/" rel="nofollow" target="_blank">Linkedin</a> &amp; <a href="https://twitter.com/joshschachter" rel="nofollow" target="_blank">Twitter.</a> Follow UpdateAI for latest news on the unchurned podcast on <a href="https://www.linkedin.com/company/update-ai/" rel="nofollow" target="_blank">Linkedin</a> &amp; <a href="https://twitter.com/update_ai" rel="nofollow" target="_blank">Twitter</a> UpdateAI presents Unchurned

6: Conducting Effective Meetings ft. Rachel Provan

On this episode of Innovations in Leadership Kristen interviews Rachel Provan, the Director of Customer Success for Doodle. They talk about career paths, specifically the path from CSM to Director of CS. Don't forget to subscribe to keep up to date with more great Customer Success stories.

On this episode of Innovations in Leadership Kristen interviews Rachel Provan, the Director of Customer Success for Doodle. They talk about career paths, specifically the path from CSM to Director of CS. Don't forget to subscribe to keep up to date with more great Customer Success stories.