Joanne Bernstein's guest appearances

Joanne Bernstein

WellAttended: Event and Theatre Marketing / Promotion

Chris Davis

Joe Edelman

Joe Diamond

Tony West

Jim DeLutes

Dan Holzman

Jeff McBride

David Parr

Mitch Stark

Evan Greenberg

Josh London

Art Grueneberger

Amy Oestreicher

Adam Goldstein

Carol Jackson

OwlTail

Joanne Bernstein discusses how to enhance your customer experience. She describes how to delight your audiences, how to measure customer satisfaction, how to create a customer service strategy, and how to plan for service recovery. Joanne is an educator, author, consultant, speaker and manager for non-profit organizations, primarily in the field of arts and culture management and marketing. Joanne is the author of Standing Room Only: Insights for Engaging Performing Arts Audiences which is a comprehensive sourcebook with up-to-date marketing strategies and techniques for theater, music, dance, and opera organizations. Show Notes: Joanne Bernstein Joanne's Blog Anticipation and the Unexpected Additional WellAttended Interviews: How to Sell More tickets and Increase Repeat Patrons How to Increase Your Theatre's Revenue Online Ticketing Insights Books: Standing Room Only Arts Marketing Insights - Download our free marketing resources at https://wellattended.com/resources

Joanne Bernstein discusses how to enhance your customer experience. She describes how to delight your audiences, how to measure customer satisfaction, how to create a customer service strategy, and how to plan for service recovery. Joanne is an educator, author, consultant, speaker and manager for non-profit organizations, primarily in the field of arts and culture management and marketing. Joanne is the author of Standing Room Only: Insights for Engaging Performing Arts Audiences which is a comprehensive sourcebook with up-to-date marketing strategies and techniques for theater, music, dance, and opera organizations. Show Notes: <a href="http://www.artsmarketinginsights.com/" rel="nofollow" target="_blank">Joanne Bernstein</a> <a href="https://artsmarketinginsights.wordpress.com/" rel="nofollow" target="_blank">Joanne's Blog</a> <a href="https://artsmarketinginsights.wordpress.com/2016/11/02/anticipation-and-the-unexpected/" rel="nofollow" target="_blank">Anticipation and the Unexpected</a> Additional WellAttended Interviews: <a href="https://wellattended.com/blog/how-to-sell-more-tickets-and-increase-repeat-patrons-with-joanne-bernstein/" rel="nofollow" target="_blank">How to Sell More tickets and Increase Repeat Patrons</a> <a href="https://wellattended.com/blog/how-to-increase-your-theatres-revenue-with-joanne-bernstein/" rel="nofollow" target="_blank">How to Increase Your Theatre's Revenue</a> <a href="https://wellattended.com/blog/online-ticketing-insights-with-joanne-bernstein/" rel="nofollow" target="_blank">Online Ticketing Insights</a> Books: <a href="https://www.amazon.com/gp/product/1137282932?ie=UTF8&amp;tag=wellattended-20&amp;camp=1789&amp;linkCode=xm2&amp;creativeASIN=1137282932" rel="nofollow" target="_blank">Standing Room Only</a> <a href="https://www.amazon.com/gp/product/0787978442?ie=UTF8&amp;tag=wellattended-20&amp;camp=1789&amp;linkCode=xm2&amp;creativeASIN=0787978442" rel="nofollow" target="_blank">Arts Marketing Insights</a> - Download our free marketing resources at <a href="https://wellattended.com/resources" rel="nofollow" target="_blank">https://wellattended.com/resources</a>

020: Enhancing Your Customer Experience with Joanne Bernstein

Joanne Bernstein discusses how to set ticket prices, ways to upsell tickets, the best ways to offer discounts, and how to add value to tickets. She also explains the best ways to increase your audience attendance with the birds of a feather principle. Joanne is an educator, author, consultant, speaker and manager for non-profit organizations, primarily in the field of arts and culture management and marketing. Joanne is the author of Standing Room Only: Insights for Engaging Performing Arts Audiences which is a comprehensive sourcebook with up-to-date marketing strategies and techniques for theater, music, dance, and opera organizations. Show Notes: Joanne Bernstein Joanne's Blog Additional WellAttended Interviews: How to Sell More tickets and Increase Repeat Patrons How to Increase Your Theatre's Revenue Online Ticketing Insights Books: Standing Room Only Arts Marketing Insights - Download our free marketing resources at https://wellattended.com/resources

Joanne Bernstein discusses how to set ticket prices, ways to upsell tickets, the best ways to offer discounts, and how to add value to tickets. She also explains the best ways to increase your audience attendance with the birds of a feather principle. Joanne is an educator, author, consultant, speaker and manager for non-profit organizations, primarily in the field of arts and culture management and marketing. Joanne is the author of Standing Room Only: Insights for Engaging Performing Arts Audiences which is a comprehensive sourcebook with up-to-date marketing strategies and techniques for theater, music, dance, and opera organizations. Show Notes: <a href="http://www.artsmarketinginsights.com/" rel="nofollow" target="_blank">Joanne Bernstein</a> <a href="https://artsmarketinginsights.wordpress.com/" rel="nofollow" target="_blank">Joanne's Blog</a> Additional WellAttended Interviews: <a href="https://wellattended.com/blog/how-to-sell-more-tickets-and-increase-repeat-patrons-with-joanne-bernstein/" rel="nofollow" target="_blank">How to Sell More tickets and Increase Repeat Patrons</a> <a href="https://wellattended.com/blog/how-to-increase-your-theatres-revenue-with-joanne-bernstein/" rel="nofollow" target="_blank">How to Increase Your Theatre's Revenue</a> <a href="https://wellattended.com/blog/online-ticketing-insights-with-joanne-bernstein/" rel="nofollow" target="_blank">Online Ticketing Insights</a> Books: <a href="https://www.amazon.com/gp/product/1137282932?ie=UTF8&amp;tag=wellattended-20&amp;camp=1789&amp;linkCode=xm2&amp;creativeASIN=1137282932" rel="nofollow" target="_blank">Standing Room Only</a> <a href="https://www.amazon.com/gp/product/0787978442?ie=UTF8&amp;tag=wellattended-20&amp;camp=1789&amp;linkCode=xm2&amp;creativeASIN=0787978442" rel="nofollow" target="_blank">Arts Marketing Insights</a> - Download our free marketing resources at <a href="https://wellattended.com/resources" rel="nofollow" target="_blank">https://wellattended.com/resources</a>

011: Setting the Right Ticket Prices with Joanne Bernstein