Rachel Ostrander's guest appearances

Rachel Ostrander

B2B Growth

The Customer Experience Podcast

Alex Rosemblat

Mathew Sweezey

Ethan Beute

Jordan Olivero

Steve Pacinelli

Donald Kelly

David Cancel

Todd Caponi

Chris Wallace

Darryl Praill

Daniel Ramsey

Andy Paul

Jay Acunzo

Luke Owen

Randy Frisch

OwlTail

In this episode of the #CX series, Ethan Beute speaks with Rachel Ostrander, Director of Runner Experience at Brooks Running, about structuring, delivering, and improving customer experience around physical products with multi-year lead times. Want to get a no-fluff email that boils down our 3 biggest takeaways from an entire week of B2B Growth episodes? Sign up today: http://sweetfishmedia.com/big3 We'll never send you more than what you can read in &lt; 1 minute.

In this episode of the #CX series, <a href="https://linkedin.com/in/ethanbeute" rel="nofollow noopener noreferrer" target="_blank">Ethan Beute</a> speaks with <a href="https://linkedin.com/in/racheostrander" rel="nofollow noopener noreferrer" target="_blank">Rachel Ostrander</a>, Director of Runner Experience at <a href="https://brooksrunning.com/" rel="nofollow noopener noreferrer" target="_blank">Brooks Running</a>, about structuring, delivering, and improving customer experience around physical products with multi-year lead times. Want to get a no-fluff email that boils down our 3 biggest takeaways from an entire week of B2B Growth episodes? Sign up today: <a href="http://sweetfishmedia.com/big3" rel="nofollow noopener noreferrer" target="_blank">http://sweetfishmedia.com/big3</a> We'll never send you more than what you can read in &lt; 1 minute.

#CX 3: Customer Experience Begins Before There's a Customer w/ Rachel Ostrander

Customer experience touches every place a customer could possibly interact with your company, even before they buy the product. Rachel Ostrander is the director of runner experience at Brooks Running. “I heard a quote, ‘If you want to know where a customer or a company is, look at their sales. If you want to know where they're gonna be, look at their service.’ I believe in that, and my entire career has reinforced that.”

Customer experience touches every place a customer could possibly interact with your company, even before they buy the product. <a href="https://www.linkedin.com/in/rachelostrander/" rel="nofollow" target="_blank">Rachel Ostrander</a> is the director of runner experience at <a href="https://www.brooksrunning.com/" rel="nofollow" target="_blank">Brooks Running</a>. “I heard a quote, ‘If you want to know where a customer or a company is, look at their sales. If you want to know where they're gonna be, look at their service.’ I believe in that, and my entire career has reinforced that.”

7. Superior Customer Experience Starts Before There’s a Customer w/ Rachel Ostrander 