Andrew Sidwell's guest appearances

Andrew Sidwell

Game Changers: Radio

Secrets To Contact Center Success

Jules Lund

John Kelly

Dave Williams

Dave Matthews

David Stone

Tim Lee

Richard Spencer

Ken Bruce

Tony Martin

Christian O'Connell

Eddie McGuire

Nick Ferrari

AMANDA KELLER

Marty Sheargold

Wendy Harmer

OwlTail

Andrew Sidwell is the founder of BareZero, strengthening transformation teams. He was previously Executive Director of the Customer Experience Transformation Program at DBS Bank in Singapore, where he helped the bank transform into the World’s Best Bank, 3 years in a row. Today, he shares how the bank made the transformation. Andrew’s Top 3 Tips For Managing Change:  Get a very clear picture of what your role is in the transformation, to support your people. It will be different from your business-as-usual role (21:43). Change yourself first. It's okay to be vulnerable, and be willing to be bare and open with your team. Keep resetting in order to do your best work (22:30). Your people are the change makers. Not you. So it’s crucial to create space for your people, so they can do the work needed to get where you want to go (23:45).  You'll Learn:  What organisations DBS looked at, to get a head start on creating world-class service (05:58). The first of 5 pillars which Piyush Gupta (CEO of DBS Group) focused on to begin the transformation (05:14). The steps the bank took to hone the service they wanted to deliver to customers into 3 words (07:02). What ‘RED’ stands for, and how it forms the basis of service provided by the bank. Chances are, it will be equally applicable in your business (09:47). How DBS got buy-in to the transformation at all levels (12:43). Andrew’s number 1 tip for the mindset to have as a leader, so you can help your people learn and transform (16:12). The process which senior leaders followed, to get deep insight into what was working in the transformation, what wasn’t, and the opportunities that existed (16:58). The ‘minefield’ some of your people may feel they’re having to find their way through, when you’re in the midst of change, and how to help them (20:27).   Full transcript: https://bravatrak.com/andrew-sidwell-podcast  Connect with Andrew on LinkedIn: https://www.linkedin.com/in/andrewsidwell8 Get the book by Paul Cobban (Chief Transformation Officer at DBS Bank), which Andrew highly recommends (Eat, Sleep, Innovate: How to Make Creativity an Everyday Habit Inside Your Organization), on Amazon:  https://www.amazon.com/Eat-Sleep-Innovate-Creativity-Organization/dp/1633698378  Follow me on LinkedIn: https://www.linkedin.com/in/stevensonblair  Connect with me on Facebook: https://www.facebook.com/blair.stevenson.980

Andrew Sidwell is the founder of BareZero, strengthening transformation teams. He was previously Executive Director of the Customer Experience Transformation Program at DBS Bank in Singapore, where he helped the bank transform into the World’s Best Bank, 3 years in a row. Today, he shares how the bank made the transformation. Andrew’s Top 3 Tips For Managing Change: <ol> <li>Get a very clear picture of what your role is in the transformation, to support your people. It will be different from your business-as-usual role (21:43).</li> <li>Change yourself first. It's okay to be vulnerable, and be willing to be bare and open with your team. Keep resetting in order to do your best work (22:30).</li> <li>Your people are the change makers. Not you. So it’s crucial to create space for your people, so they can do the work needed to get where you want to go (23:45).</li> </ol> You'll Learn: <ul> <li>What organisations DBS looked at, to get a head start on creating world-class service (05:58).</li> <li>The first of 5 pillars which Piyush Gupta (CEO of DBS Group) focused on to begin the transformation (05:14).</li> <li>The steps the bank took to hone the service they wanted to deliver to customers into 3 words (07:02).</li> <li>What ‘RED’ stands for, and how it forms the basis of service provided by the bank. Chances are, it will be equally applicable in your business (09:47).</li> <li>How DBS got buy-in to the transformation at all levels (12:43).</li> <li>Andrew’s number 1 tip for the mindset to have as a leader, so you can help your people learn and transform (16:12).</li> <li>The process which senior leaders followed, to get deep insight into what was working in the transformation, what wasn’t, and the opportunities that existed (16:58).</li> <li>The ‘minefield’ some of your people may feel they’re having to find their way through, when you’re in the midst of change, and how to help them (20:27).</li> </ul> Full transcript: <a href="https://bravatrak.com/andrew-sidwell-podcast" rel="nofollow" target="_blank">https://bravatrak.com/andrew-sidwell-podcast</a> Connect with Andrew on LinkedIn: <a href="https://www.linkedin.com/in/andrewsidwell8/" rel="nofollow" target="_blank">https://www.linkedin.com/in/andrewsidwell8</a> Get the book by Paul Cobban (Chief Transformation Officer at DBS Bank), which Andrew highly recommends (Eat, Sleep, Innovate: How to Make Creativity an Everyday Habit Inside Your Organization), on Amazon: <a href="https://www.amazon.com/Eat-Sleep-Innovate-Creativity-Organization/dp/1633698378/" rel="nofollow" target="_blank"> https://www.amazon.com/Eat-Sleep-Innovate-Creativity-Organization/dp/1633698378</a> Follow me on LinkedIn: <a href="https://www.linkedin.com/in/stevensonblair/" rel="nofollow" target="_blank">https://www.linkedin.com/in/stevensonblair</a> Connect with me on Facebook: <a href="https://www.facebook.com/blair.stevenson.980" rel="nofollow" target="_blank">https://www.facebook.com/blair.stevenson.980</a>

How We Transformed DBS into the Best Bank in the World - with Andrew Sidwell

A new series of interviews with radio people who have decided to no longer be radio people. Craig Bruce talks to Andrew Sidwell about life after radio.  Follow Craig on Twitter - @cb_bruce  Join us on Instagram - radio_game_changers  Game Changers: Radio - Insights and Lessons from the World's Best Broadcasters and Programmers is available now. Find the book here.  Game Changers: Radio is produced by Jay Mueller and is part of the Bad Producer Podcast Network. Support the show: https://www.amazon.com.au/Game-Changers-Insights-broadcasters-programmers-ebook/dp/B07YSDKCDXSee omnystudio.com/listener for privacy information.

A new series of interviews with radio people who have decided to no longer be radio people. Craig Bruce talks to Andrew Sidwell about life after radio.  Follow Craig on Twitter - <a href="https://www.twitter.com/cb_bruce" rel="nofollow" target="_blank">@cb_bruce</a> Join us on Instagram - <a href="https://www.instagram.com/radio_game_changers" rel="nofollow" target="_blank">radio_game_changers</a> Game Changers: Radio - Insights and Lessons from the World's Best Broadcasters and Programmers is available now. Find the book <a href="https://radiogamechangers.com/book/" rel="nofollow" target="_blank">here</a>.  Game Changers: Radio is produced by <a href="https://www.instagram.com/jaybillmueller" rel="nofollow" target="_blank">Jay Mueller</a> and is part of the <a href="https://www.badproducerproductions.com" rel="nofollow" target="_blank">Bad Producer Podcast Network</a>. <a href="https://www.amazon.com.au/Game-Changers-Insights-broadcasters-programmers-ebook/dp/B07YSDKCDX" rel="payment nofollow" target="_blank">Support the show: https://www.amazon.com.au/Game-Changers-Insights-broadcasters-programmers-ebook/dp/B07YSDKCDX</a>See <a href="https://omnystudio.com/listener" rel="nofollow" target="_blank">omnystudio.com/listener</a> for privacy information.

I'm out. Now what? Andrew Sidwell