Joe Ciuffo's guest appearances

Joe Ciuffo

IBM thinkLeaders

Tech Talks in Twenty

Tech Talks in 20

Nolan Bauerle

Dennis Mortensen

Brian Solis

Eric Martinez

Andrew Davis

Robert Schwartz

Stephanie Rice

Lindsey Pollak

David Berkowitz

Jeremy Goldman

Chris Altchek

Alex Adelman

Michael Brenner

Taylor Lorenz

Sara Fischer

OwlTail

To kick off the first season of Tech Talks in 20, we wanted to do it right by introducing you to your host, Joe Ciuffo. Joe is the Director of Product Marketing here at Genesys, where he focuses on curating content that helps contact centers better enable their agents, and serve their customers. Together, Joe and Genesys experts are excited to deliver and expand on topics that will better your customer experiences, all in around twenty minutes.

To kick off the first season of Tech Talks in 20, we wanted to do it right by introducing you to your host, Joe Ciuffo. Joe is the Director of Product Marketing here at Genesys, where he focuses on curating content that helps contact centers better enable their agents, and serve their customers. Together, Joe and Genesys experts are excited to deliver and expand on topics that will better your customer experiences, all in around twenty minutes.

Meet your host, Joe Ciuffo!

Josh Miramant

How can AI better serve as a companion for employees to improve efficiency and quality? Are companies applying AI to the right problems? How has the narrative around AI changed in recent years?In this episode of IBM thinkLeaders podcast, we are joined by guests Josh Miramant (CEO of Blue Orange Digital) &amp; Joe Ciuffo (Product Marketing Director for Genesys). We talk to Josh and Joe about using AI to improve the employee experience, focusing on core problems with AI, getting employee buy-in by better explaining its benefits, and also how society's impression of AI has gone from the threatening Terminator to the helpful Pokemon.  Hosted by Amanda Thurston &amp; Emily Winchurch."The actual adoption of successful artificial intelligence is directly related to how people understand it and use it." -Josh Miramant, CEO of Blue Orange Digital"I think we first saw it [AI] maybe as Terminator, everyone was afraid it was going to take over the world. And now it's more like a cute Pokemon. It's there to help you. So it's been a good transition, but I think our expectations are getting more realistic and grounded too."-Joe Ciuffo, Product Marketing Director for GenesysConnect with us @IBMthinkLeaders &amp; the guests at:@jmiramant@BlueOrangeData@Joe_Ciuffo@Genesys@MandyLewToYou (host)

How can AI better serve as a companion for employees to improve efficiency and quality? Are companies applying AI to the right problems? How has the narrative around AI changed in recent years? In this episode of IBM thinkLeaders podcast, we are joined by guests Josh Miramant (CEO of Blue Orange Digital) &amp; Joe Ciuffo (Product Marketing Director for Genesys). We talk to Josh and Joe about using AI to improve the employee experience, focusing on core problems with AI, getting employee buy-in by better explaining its benefits, and also how society's impression of AI has gone from the threatening Terminator to the helpful Pokemon. Hosted by Amanda Thurston &amp; Emily Winchurch. "The actual adoption of successful artificial intelligence is directly related to how people understand it and use it." -Josh Miramant, CEO of Blue Orange Digital "I think we first saw it [AI] maybe as Terminator, everyone was afraid it was going to take over the world. And now it's more like a cute Pokemon. It's there to help you. So it's been a good transition, but I think our expectations are getting more realistic and grounded too."-Joe Ciuffo, Product Marketing Director for Genesys Connect with us @IBMthinkLeaders &amp; the guests at: @jmiramant @BlueOrangeData @Joe_Ciuffo @Genesys @MandyLewToYou (host)

Having AI & humans work in tandem to improve employee experiences feat. Josh Miramant & Joe Ciuffo