Lavanya Gopinath's guest appearances

Lavanya Gopinath

SaaS Sessions

Dreams with Deadlines

Gene Hammett

Kieran Flanagan

Chris Butler

Drew Neisser

Jeff Davis

David Anderson

Mathias Meyer

Travis CI

Jeff Gothelf

Richard Russell

Liam Martin

Christine Stone

Morgan J Ingram

Scott Shapiro

Dan Montgomery

OwlTail

Chargebee

Key Things Discussed- What led to the decision to implement an OKR system at ChargeBee- Reducing the number of priorities teams were focusing on and mapping all these out- Getting company buy-in on implementing OKRs by having the leadership team paint the vision of what it is and why it’s important- Learnings, experimentation, and refinements made since the program has been implemented[00:02:54] About Lavanya’s origin story and how she came to stewarding objectives and key results (OKRs) at the billing and revenue management platform Chargebee.[00:04:49] How and why OKRs play a pivotal operational role at Chargebee. [00:06:12] About prioritizing goals in a way that quickly aligns leadership and teams.[00:06:59] The Chargebee journey has not been without stumbling blocks.[00:08:24] Defining key results: What to communicate about and when.[00:09:29] About the Why: Strategies for motivating teams to adopt OKR processes.[00:12:19] How Chargebee articulated cultural values and objectives designed to resonate across the enterprise.[00:13:39] About Chargebee’s key objectives: growth, value-add, an empathetic ethic, fast learning cycles.[00:14:49] How outside OKR coaches helped define and respond to challenges.[00:16:49] Learning Curve Lessons: The process takes time and people need prodding. [00:18:00] About experimentation and failing fast, which are part of the OKR journey.[00:20:43] How Chargebee layers OKR and operations into quarter-end close-outs. [00:23:27] Rules of the Road: How to set your OKR process up for success.[00:23:35] The role of internal OKR champions deployed across all business functions.[00:25:54] How OKR champions are identified and recruited.[00:27:57] About the cadence of Chargebee’s quarterly and annual OKR milestones.[00:29:49] What occurs during monthly OKR reviews and how the tracking works.[00:32:39] Rolling out recognition at the functional level.[00:33:29] Special ways of honoring (and reinforcing) individual contributors.[00:34:50] About blending OKR methodology with other performance metrics.  [00:37:14] How OKRs differ by function and in a cross-functional context.[00:38:19] What’s comes next in Chargebee’s evolving OKR journey.[00:40:26] Quick-fire questions.[00:43:07] Operational issues that are top of mind for Lavanya.Relevant links:Webinar featuring Lavanya: How Chargebee Uses OKRs to Inspire Collaboration and Manage Hypergrowth.Follow Our Guest: LinkedIn

Key Things Discussed- What led to the decision to implement an OKR system at ChargeBee - Reducing the number of priorities teams were focusing on and mapping all these out - Getting company buy-in on implementing OKRs by having the leadership team paint the vision of what it is and why it’s important - Learnings, experimentation, and refinements made since the program has been implemented[00:02:54] About Lavanya’s origin story and how she came to stewarding objectives and key results (OKRs) at the billing and revenue management platform Chargebee.[00:04:49] How and why OKRs play a pivotal operational role at Chargebee. [00:06:12] About prioritizing goals in a way that quickly aligns leadership and teams.[00:06:59] The Chargebee journey has not been without stumbling blocks.[00:08:24] Defining key results: What to communicate about and when.[00:09:29] About the Why: Strategies for motivating teams to adopt OKR processes.[00:12:19] How Chargebee articulated cultural values and objectives designed to resonate across the enterprise.[00:13:39] About Chargebee’s key objectives: growth, value-add, an empathetic ethic, fast learning cycles.[00:14:49] How outside OKR coaches helped define and respond to challenges.[00:16:49] Learning Curve Lessons: The process takes time and people need prodding. [00:18:00] About experimentation and failing fast, which are part of the OKR journey.[00:20:43] How Chargebee layers OKR and operations into quarter-end close-outs. [00:23:27] Rules of the Road: How to set your OKR process up for success.[00:23:35] The role of internal OKR champions deployed across all business functions.[00:25:54] How OKR champions are identified and recruited.[00:27:57] About the cadence of Chargebee’s quarterly and annual OKR milestones.[00:29:49] What occurs during monthly OKR reviews and how the tracking works.[00:32:39] Rolling out recognition at the functional level.[00:33:29] Special ways of honoring (and reinforcing) individual contributors.[00:34:50] About blending OKR methodology with other performance metrics.  [00:37:14] How OKRs differ by function and in a cross-functional context.[00:38:19] What’s comes next in Chargebee’s evolving OKR journey.[00:40:26] Quick-fire questions.[00:43:07] Operational issues that are top of mind for Lavanya.Relevant links: Webinar featuring Lavanya: <a href="https://gtmhub.com/events/auxinokr-chargebee-uses-okrs-for-hypergrowth-management" rel="nofollow" target="_blank">How Chargebee Uses OKRs to Inspire Collaboration and Manage Hypergrowth.</a>Follow Our Guest: <a href="https://www.linkedin.com/in/lavanyagopinath/" rel="nofollow" target="_blank">LinkedIn</a>

Lessons Learned Over 4 Years Of Implementing A Company-wide OKR System | Lavanya Gopinath, Director of Operations at Chargebee

In this episode, we hosted Lavanya Gopinath, Director of Operations at Chargebee, to discuss various ops functions in a SaaS company. Lavanya introduces the ops functions and their roles &amp; responsibilities. She also explains how you can set up the ops functions at your org. Connect with Lavanya on LinkedIn - https://www.linkedin.com/in/lavanyagopinath/

In this episode, we hosted Lavanya Gopinath, Director of Operations at Chargebee, to discuss various ops functions in a SaaS company. Lavanya introduces the ops functions and their roles &amp; responsibilities. She also explains how you can set up the ops functions at your org. Connect with Lavanya on LinkedIn - <a href="https://www.linkedin.com/in/lavanyagopinath/" rel="nofollow" target="_blank">https://www.linkedin.com/in/lavanyagopinath/</a>

S4E4 - SaaS Ops 101 ft. Lavanya Gopinath, Director of Operations at Chargebee