Maya Leibman's guest appearances

Maya Leibman

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

Mik + One: The Official Project to Product Podcast by Dr. Mik Kersten

Adrian Cockcroft

Brian Solis

David Anderson

Gene Kim

John Cutler

Nicole Forsgren

Peter Moore

Dominica DeGrandis

Dave Snowden

Sally Elatta

Eric Willeke

Dean Leffingwell

Dave West

Carlota Perez

John Willis

OwlTail

668: In this interview, Maya covers the company’s mission of “delivering value faster” to customers and leveraging technology to improve the customer experience. She begins by reflecting on the challenges American has faced during the COVID-19 Pandemic, the new sources of innovation that arose during the time, and how the next generation strategic initiatives that began at the company prior to the pandemic became a major source of resilience. Maya also discusses how technology is being leveraged to improve customer and employee experiences, how her experience as President of AAdvantage Loyalty Program influenced how she views the customer experience, and how her long tenure as CIO has opened up a world of opportunities. Finally, she talks about her personal and professional growth as a woman in technology, the trends she is excited to see in customer experience design, and the keys to her continued success. Also available on YouTube: https://youtu.be/wIEnG-h8a6o

668: In this interview, Maya covers the company’s mission of “delivering value faster” to customers and leveraging technology to improve the customer experience. She begins by reflecting on the challenges American has faced during the COVID-19 Pandemic, the new sources of innovation that arose during the time, and how the next generation strategic initiatives that began at the company prior to the pandemic became a major source of resilience. Maya also discusses how technology is being leveraged to improve customer and employee experiences, how her experience as President of AAdvantage Loyalty Program influenced how she views the customer experience, and how her long tenure as CIO has opened up a world of opportunities. Finally, she talks about her personal and professional growth as a woman in technology, the trends she is excited to see in customer experience design, and the keys to her continued success. Also available on YouTube: <a href="https://youtu.be/wIEnG-h8a6o" rel="nofollow" target="_blank">https://youtu.be/wIEnG-h8a6o</a>

American Airlines CIO Maya Leibman on Delivering Value Faster to Customers

Mik Kersten

Ross Clanton

In this episode, Mik is joined by two IT leaders from American Airlines: Maya Leibman, Executive Vice President and Chief Information Officer, and Ross Clanton, Managing Director of Technology Transformation. Mik, Maya and Ross delve into American Airlines shift to digital innovation, including insights into: Changing and influencing leaderships approach to IT, innovation and software Working with finance to enable them to better understand software products and IT value streams How American Airlines delivered touchless kiosk in six weeks in response to the COVID-19 pandemic Some of the missteps and failures where things didn't go as planned Ensuring IT delivery is connected to business outcomes to create a rapid feedback loop Celebrating success, having fun and increasing the happiness and engagement of employees  Subscribe to the Mik + One podcast today so you never miss an episode and don’t forget to leave your review. Follow Mik on Twitter: @mik_kersten #MikPlusOne www.tasktop.com For more information about Maya Leibman and Ross Clanton, to view the full list of resources featured in this episode, and to download the episode transcript, visit: https://projecttoproduct.org/podcast/american-airlines/

In this episode, Mik is joined by two IT leaders from American Airlines: Maya Leibman, Executive Vice President and Chief Information Officer, and Ross Clanton, Managing Director of Technology Transformation. Mik, Maya and Ross delve into American Airlines shift to digital innovation, including insights into: <ul><li>Changing and influencing leaderships approach to IT, innovation and software</li> <li>Working with finance to enable them to better understand software products and IT value streams</li> <li>How American Airlines delivered touchless kiosk in six weeks in response to the COVID-19 pandemic</li> <li>Some of the missteps and failures where things didn't go as planned</li> <li>Ensuring IT delivery is connected to business outcomes to create a rapid feedback loop</li> <li>Celebrating success, having fun and increasing the happiness and engagement of employees</li> </ul> Subscribe to the Mik + One podcast today so you never miss an episode and don’t forget to leave your review. Follow Mik on Twitter: <a href="https://twitter.com/mik_kersten?lang=en" rel="nofollow" target="_blank">@mik_kersten</a> #MikPlusOne <a href="https://www.tasktop.com/?utm_source=podbean&amp;utm_medium=podcast&amp;utm_campaign=podcast" rel="nofollow" target="_blank">www.tasktop.com</a> For more information about Maya Leibman and Ross Clanton, to view the full list of resources featured in this episode, and to download the episode transcript, visit: <a href="https://projecttoproduct.org/podcast/american-airlines/?utm_source=podbean&amp;utm_medium=podcast&amp;utm_campaign=podcast" rel="nofollow" target="_blank">https://projecttoproduct.org/podcast/american-airlines/</a>

Episode 29: Maya Leibman and Ross Clanton on American Airlines Going Contactless