Ken Stillwell's guest appearances

Ken Stillwell

CFO THOUGHT LEADER

The Remarkable CEO for Chiropractors

Marc Elliot

Sachin Patel

Lawrence Levy

Rajesh Gupta

Dave Jones

Jeff Epstein

John Collins

Eric Johnson

Michael Tannenbaum

Kraft Heinz

Chris Baker

Bob Feller

Dave Kellogg

Jeff Nichols

Jim Stewart

OwlTail

00:38 – Dr. Pete and Dr. Stephen introduce today’s guest, Ken Stillwell, who speaks to his role as COO at PegaSystems 09:45 – Ken speaks to key strategies that successful owners implement to identify the things they should be focused on 16:59 – The importance Ken places on having a rock solid value system 18:44 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers 20:05 – Advice Ken would give to ‘super-performers’ in the chiropractic industry 32:58 – Why the role of the COO cannot be understated EPISODE QUOTES“I always joke that I’ll write a book someday called, ‘Being Number Two’ because I’ve been a number two at almost every single company that I’ve been at since I was twenty-eight years old.” (05:41)“One of the biggest hurdles that I’ve found is that entrepreneurs found a way to make their way. And they do it the way they view that it’s comfortable for them to be successful. And the more that they can break away from that and say, ‘I want an outcome,’ the better.” (11:27)“There’s a couple different ways that normally every problem can be solved. That’s one anchor which is this belief that you’re focused on outcomes. You’re not just focused on how you do it, you’re focused on what outcome you want, because that will empower people to focus on those outcomes.” (12:26) (Ken)“You have to be careful that the individuals that you put in your organization don’t stray from your value system.” (17:30)“The first thing I would say is commit to mentoring, commit to teaching, commit to monitoring and measuring. But let them do it. Don’t manager, mentor. Because you’ll be amazed at what people can do if you give them an opportunity.” (28:27)LINKS MENTIONEDKen’s LinkedInPegaSystems’ WebsiteDr. Stephen’s LinkedInDr. Peter’s LinkedInThe Remarkable CEO WebsiteDr. Stephen’s Book – The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic BusinessChiro Match Makers WebsiteSchedule a Brainstorming call with Dr. PeteDownload your copy of the 90-Day CEO Project Planner here

00:38 – Dr. Pete and Dr. Stephen introduce today’s guest, Ken Stillwell, who speaks to his role as COO at PegaSystems 09:45 – Ken speaks to key strategies that successful owners implement to identify the things they should be focused on 16:59 – The importance Ken places on having a rock solid value system 18:44 – Dr. Pete and Dr. Stephen take a moment to promote Chiro Match Makers 20:05 – Advice Ken would give to ‘super-performers’ in the chiropractic industry 32:58 – Why the role of the COO cannot be understated EPISODE QUOTES“I always joke that I’ll write a book someday called, ‘Being Number Two’ because I’ve been a number two at almost every single company that I’ve been at since I was twenty-eight years old.” (05:41)“One of the biggest hurdles that I’ve found is that entrepreneurs found a way to make their way. And they do it the way they view that it’s comfortable for them to be successful. And the more that they can break away from that and say, ‘I want an outcome,’ the better.” (11:27)“There’s a couple different ways that normally every problem can be solved. That’s one anchor which is this belief that you’re focused on outcomes. You’re not just focused on how you do it, you’re focused on what outcome you want, because that will empower people to focus on those outcomes.” (12:26) (Ken)“You have to be careful that the individuals that you put in your organization don’t stray from your value system.” (17:30)“The first thing I would say is commit to mentoring, commit to teaching, commit to monitoring and measuring. But let them do it. Don’t manager, mentor. Because you’ll be amazed at what people can do if you give them an opportunity.” (28:27)LINKS MENTIONED<a href="https://www.linkedin.com/in/ken-stillwell-83a499a/" rel="nofollow" target="_blank">Ken’s LinkedIn</a><a href="https://www.pega.com/" rel="nofollow" target="_blank">PegaSystems’ Website</a><a href="https://www.linkedin.com/in/stephen-franson-83558a13/" rel="nofollow" target="_blank">Dr. Stephen’s LinkedIn</a><a href="https://www.linkedin.com/in/drpetercamiolo/" rel="nofollow" target="_blank">Dr. Peter’s LinkedIn</a><a href="https://theremarkablepractice.com/rem-ceo/" rel="nofollow" target="_blank">The Remarkable CEO Website</a>Dr. Stephen’s Book – <a href="https://www.amazon.com/Remarkable-Practice-Definitive-Thriving-Chiropractic/dp/1544502370/ref=sr_1_1?crid=11WIQAF7PNXI6&amp;keywords=the+remarkable+practice&amp;qid=1573674805&amp;sprefix=the+remarkable+practice+%2Caps%2C697&amp;sr=8-1" rel="nofollow" target="_blank">The Remarkable Practice: The Definitive Guide to Build a Thriving Chiropractic Business</a><a href="https://chiromatchmakers.com/" rel="nofollow" target="_blank">Chiro Match Makers Website</a><a href="http://go.oncehub.com/PeteCamiolo" rel="nofollow" target="_blank">Schedule a Brainstorming call with Dr. Pete</a><a href="https://theremarkablepractice.com/podcast-ep80-projectplanner/" rel="nofollow" target="_blank">Download your copy of the 90-Day CEO Project Planner here</a>

081 - A Conversation with the COO of a Billion Dollar Company, Ken Stillwell

The way Ken Stillwell tells it, his career as a CFO can be divided into two distinct worlds: the world before ARR and the world after ARR. ARR, of course, is the acronymic identifier for the widely used SaaS metric known as annual recurring revenue. Stillwell prefers to put his own twist on the acronym by declaring its actual meaning to be annual recurring relationships—as in client relationships. Says Stillwell: “Whatever metric you use to measure recurring relationships is really misunderstood in the marketplace until you start to track it.” What happens next has led many a finance leader to shout, “Where have you been all my life!” Or so Stillwell might have us believe in light of his evident passion for the metric and the singular emphasis that he places on it when asked about the career chapter that he has opened as CFO of Pegasystems, a firm specializing in customer engagement solutions. “Once CFOs track it and begin reporting it, its value becomes so obvious—not just the value of the metric, but also that of the relationship with the customer and of the different mind-set and shift that occurs when you are an ‘as a service’ company and of making customer success a key part of keeping that relationship,” says Stillwell, who began his finance career in Price Waterhouse’s audit advisory services practice, which he soon exited to become part of an early PW mergers and acquisitions group where he would become involved in various deal-making activities outside the US. It was this experience that Stillwell says helped to propel him into a number of consecutive CFO roles, including his latest CFO tour of duty at Pegasystems. “The one thing that’s different about Pega from my earlier experiences as a CFO is that Pega is one of those rare examples where a company is growing both at an accelerated pace—by this, I mean that it’s growing faster than the market growth rate—and also at significant scale,” explains Stillwell, who adds that Pegasystems is quickly approaching $1 billion in annual revenue. “In my previous experience, the companies were typically slower-growing and focused more on operational excellence and how to maximize shareholder value when growing in the single digits. Pega is an interesting mix of both growth and scale.” –Jack Sweeney Do you want to learn more about the experiences that shaped today’s finance leaders? GO PREMIUM with CFO Thought Leader and each quarter we will ship you our CFO Thought Leader Quarterly Magazine featuring profiles of 25 different CFOs (4 issues, per yr.). What’s more, become a PREMIUM member before February 1, 2020 and we’ll ship you THE CFO Yearbook 2020  featuring 100 CFO profiles. Go Premium today learn more

The way Ken Stillwell tells it, his career as a CFO can be divided into two distinct worlds: the world before ARR and the world after ARR. ARR, of course, is the acronymic identifier for the widely used SaaS metric known as annual recurring revenue. Stillwell prefers to put his own twist on the acronym by declaring its actual meaning to be annual recurring relationships—as in client relationships. Says Stillwell: “Whatever metric you use to measure recurring relationships is really misunderstood in the marketplace until you start to track it.” What happens next has led many a finance leader to shout, “Where have you been all my life!” Or so Stillwell might have us believe in light of his evident passion for the metric and the singular emphasis that he places on it when asked about the career chapter that he has opened as CFO of Pegasystems, a firm specializing in customer engagement solutions. “Once CFOs track it and begin reporting it, its value becomes so obvious—not just the value of the metric, but also that of the relationship with the customer and of the different mind-set and shift that occurs when you are an ‘as a service’ company and of making customer success a key part of keeping that relationship,” says Stillwell, who began his finance career in Price Waterhouse’s audit advisory services practice, which he soon exited to become part of an early PW mergers and acquisitions group where he would become involved in various deal-making activities outside the US. It was this experience that Stillwell says helped to propel him into a number of consecutive CFO roles, including his latest CFO tour of duty at Pegasystems. “The one thing that’s different about Pega from my earlier experiences as a CFO is that Pega is one of those rare examples where a company is growing both at an accelerated pace—by this, I mean that it’s growing faster than the market growth rate—and also at significant scale,” explains Stillwell, who adds that Pegasystems is quickly approaching $1 billion in annual revenue. “In my previous experience, the companies were typically slower-growing and focused more on operational excellence and how to maximize shareholder value when growing in the single digits. Pega is an interesting mix of both growth and scale.” –Jack Sweeney Do you want to learn more about the experiences that shaped today’s finance leaders? GO PREMIUM with CFO Thought Leader and each quarter we will ship you our CFO Thought Leader Quarterly Magazine featuring profiles of 25 different CFOs (4 issues, per yr.). What’s more, become a PREMIUM member before February 1, 2020 and we’ll ship you THE CFO Yearbook 2020  featuring 100 CFO profiles. Go Premium today <a href="https://gopremium.cfothoughtleader.com/" rel="nofollow" target="_blank">learn more</a>

545:  Get in Gear with ARR  | Ken Stillwell, CFO, Pegasystems