Steve Pappas's guest appearances

Steve Pappas

Boulevard Bible Chapel

GNAT-TV

The Agile Brand with Greg Kihlstrom

Well Rounded Leaders

Augie Ray

John Gill

Mark Ferguson

Drew Neisser

Peter McCoy

Bill Perry

Erik Cabral

Daniel Rodriguez

David Wood

Mark Victor Hansen

Chris Schroeder

Tom Clark

ERIC SMITH

Matt Young

John Carter

OwlTail

EPISODE HIGHLIGTS:Gold standard of Customer Service from Ep 9Steve's eBook, Simple CXThe state of internal Customer ServiceEmployees want to be seen &amp; heardThe Pandemic's effect on employee engagementInclusivity, but how??Solving a problem takes input from all stakeholdersSteve's new role as Chief Strategy Officer of Cobalt Speech &amp; Language, www.cobaltspeech.comThe Top 5 ways to create Employee Engagement &amp; InclusivitySteve's LinkedIn Profile:  https://www.linkedin.com/in/sxpappas/The Science of CX:  https://www.scienceofcx.com/Tony Davis's LinkedIn Profile:  www.linkedin.com/in/tonydjax/www.wellroundedleaders.com

EPISODE HIGHLIGTS:<ul><li>Gold standard of Customer Service from Ep 9</li><li>Steve's eBook, Simple CX</li><li>The state of internal Customer Service</li><li>Employees want to be seen &amp; heard</li><li>The Pandemic's effect on employee engagement</li><li>Inclusivity, but how??</li><li>Solving a problem takes input from all stakeholders</li><li>Steve's new role as Chief Strategy Officer of Cobalt Speech &amp; Language, <a href="www.cobaltspeech.com" rel="nofollow" target="_blank">www.cobaltspeech.com</a></li><li>The Top 5 ways to create Employee Engagement &amp; Inclusivity</li></ul>Steve's LinkedIn Profile:  <a href="https://www.linkedin.com/in/sxpappas/" rel="nofollow" target="_blank">https://www.linkedin.com/in/sxpappas/</a>The Science of CX:  <a href="https://www.scienceofcx.com/" rel="nofollow" target="_blank">https://www.scienceofcx.com/</a>Tony Davis's LinkedIn Profile:  <a href="www.linkedin.com/in/tonydjax/" rel="nofollow" target="_blank">www.linkedin.com/in/tonydjax/</a><a href="www.wellroundedleaders.com" rel="nofollow" target="_blank">www.wellroundedleaders.com</a>

Steve Pappas, The Sequel:  Setting the Gold Standard Internal Customer Experience

EPISODE HIGHLIGHTSCustomer service excellence was engrained in Steve at a young age from Uncle Nick's priceless education.How awareness of the 5 senses can WOW your customers!The abysmal "State of the Customer Service" we're experiencing today.Solution minded customer service mentalityMastering friction reduction &amp; making it easy to do business with you!Steve's "Science of CX" podcast for customer service masterclass like learning.Steve's Top 5 cities of the world to visitFree eBook for listeners - "SimpleCX" - available in August to download

EPISODE HIGHLIGHTS<ul><li>Customer service excellence was engrained in Steve at a young age from Uncle Nick's priceless education.</li><li>How awareness of the 5 senses can WOW your customers!</li><li>The abysmal "State of the Customer Service" we're experiencing today.</li><li>Solution minded customer service mentality</li><li>Mastering friction reduction &amp; making it easy to do business with you!</li><li>Steve's "Science of CX" podcast for customer service masterclass like learning.</li><li>Steve's Top 5 cities of the world to visit</li><li>Free eBook for listeners - "SimpleCX" - available in August to download</li></ul>

Steve Pappas:  Setting the GOLD Standard Customer Experience

Today we’re going to talk about adaptability and agility in Customer Experience, and how CX is a shared responsibility within an organization. To help me discuss this topic, I’d like to welcome Steve Pappas, Head of US &amp; CMO at Panviva and Host of the Podcast at ScienceOfCX.com.

Today we’re going to talk about adaptability and agility in Customer Experience, and how CX is a shared responsibility within an organization. To help me discuss this topic, I’d like to welcome Steve Pappas, Head of US &amp; CMO at Panviva and Host of the Podcast at <a href="http://ScienceOfCX.com" rel="nofollow" target="_blank">ScienceOfCX.com</a>.

#152: Agile Customer Experience with Steve Pappas

Steve Pappas  - Audio