Selina Viguera's guest appearances

Selina Viguera

Keys To The Shop : Equipping Coffee Retail Professionals

Totally Dissolved

OwlTail

We discuss Customer Service with the inspiring Selina Viguera. Customer service is not always easy. Selina has spent over a decade in retail guiding and teaching Baristas hospitality, all while being kind and having fun (#selinaselfie) Selina works for Blue Bottle Coffee in Venice, CA and has been with the company since 2010. As a Café Leader, she continues to enjoy her work as a barista, but also as a trainer, mentor, and coach. Selina began volunteering with the SCA in 2012 and has managed the SCA BGA Café since 2015. She loves people and coffee.

We discuss Customer Service with the inspiring Selina Viguera. Customer service is not always easy. Selina has spent over a decade in retail guiding and teaching Baristas hospitality, all while being kind and having fun (#selinaselfie) Selina works for Blue Bottle Coffee in Venice, CA and has been with the company since 2010. As a Café Leader, she continues to enjoy her work as a barista, but also as a trainer, mentor, and coach. Selina began volunteering with the SCA in 2012 and has managed the SCA BGA Café since 2015. She loves people and coffee.

Selina Viguera Gives a Lesson on Customer Service

It's not very often you come across someone who has spent decades as a true example of what it is to be an exemplary manager, leader, and professional. When you do find them you better be prepared to absorb their wisdom and let it help guide your own career.  Well, today we are privileged to sit down with some one who has done exactly that. We are talking all about leadership, management, and training, with Selina Viguera of Blue Bottle Coffee! Selina Viguera is well-known in specialty coffee mostly for being an amazing and dedicated barista. She leads the Barista Guild Café at Specialty Coffee Expo and U.S. CoffeeChamps; she’s been a lead barista at TED in Vancouver, as well as TEDxWomen and TEDxMed; her latte art is featured on the Pacific Barista Series Oat and Rice packages. And she’s been “the face” of Blue Bottle, especially in her adopted home in Los Angeles, for years.    Selina Viguera is a coffee professional who has worked in the industry for over 20+ years. Selina has managed some of the busiest Blue Bottle cafes in the North American market such as San Francisco’s Ferry Building location and LA’s Abbot Kinney location, where she is currently the cafe leader for over 7 years.    In our conversation we explore here long career and the experiences that have shied who she is as a leader today.    We cover:   Discovering the work of the cafe and then specialty coffee Connecting with customers and becoming a leader Leading the change to specialty in her first cafe Learning to train and teach Doors opening for management and leadership Leading "Team First" and the metric of staff happiness Training and onboarding effectively Empowering feedback and conflict resolution  Balance of structure and culture Embracing difficult conversations and being courageous What she is most proud of accomplishing Advice to fellow managers  Links:  Instagram: @sellybean_13  Email: Selina.viguera@gmail.com   Recommended Episodes:  329 : How to Teach Company Values to Your Staff  313 : Coffee Education and Training w/ Michael Phillips of Blue Bottle Coffee  306 : A Conversation w/ 2004 U.S. Barista Champion, Bronwen Serna! 305 : Founder Friday! w/ Andrew Sinclair of MadLab Coffee, Los Angeles, CA 305 : Founder Friday! w/ Andrew Sinclair of MadLab Coffee, Los Angeles, CA  In Praise of Long Term Imperfect Employment   Visit our amazing Sponsors! www.groundcontrol.coffee www.pacficfoodservice.com www.coffeefest.com

It's not very often you come across someone who has spent decades as a true example of what it is to be an exemplary manager, leader, and professional. When you do find them you better be prepared to absorb their wisdom and let it help guide your own career.  Well, today we are privileged to sit down with some one who has done exactly that. We are talking all about leadership, management, and training, with Selina Viguera of Blue Bottle Coffee! Selina Viguera is well-known in specialty coffee mostly for being an amazing and dedicated barista. She leads the Barista Guild Café at Specialty Coffee Expo and U.S. CoffeeChamps; she’s been a lead barista at TED in Vancouver, as well as TEDxWomen and TEDxMed; her latte art is featured on the Pacific Barista Series Oat and Rice packages. And she’s been “the face” of Blue Bottle, especially in her adopted home in Los Angeles, for years.   Selina Viguera is a coffee professional who has worked in the industry for over 20+ years. Selina has managed some of the busiest Blue Bottle cafes in the North American market such as San Francisco’s Ferry Building location and LA’s Abbot Kinney location, where she is currently the cafe leader for over 7 years.    In our conversation we explore here long career and the experiences that have shied who she is as a leader today.    We cover: <ul> <li>Discovering the work of the cafe and then specialty coffee</li> <li>Connecting with customers and becoming a leader</li> <li>Leading the change to specialty in her first cafe</li> <li>Learning to train and teach</li> <li>Doors opening for management and leadership</li> <li>Leading "Team First" and the metric of staff happiness</li> <li>Training and onboarding effectively</li> <li>Empowering feedback and conflict resolution </li> <li>Balance of structure and culture</li> <li>Embracing difficult conversations and being courageous</li> <li>What she is most proud of accomplishing</li> <li>Advice to fellow managers</li> </ul> Links:  Instagram: <a href="https://www.instagram.com/sellybean_13/" rel="nofollow" target="_blank">@sellybean_13 </a> Email: <a href="mailto:Selina.viguera@gmail.com">Selina.viguera@gmail.com</a> Recommended Episodes: <a href="https://keystotheshop.com/2022/02/329-how-to-teach-company-values-to-your-staff/" rel="nofollow" target="_blank"> 329 : How to Teach Company Values to Your Staff</a> <a href="https://keystotheshop.com/2021/11/313-coffee-education-and-training-w-michael-phillips-of-blue-bottle-coffee/" rel="nofollow" target="_blank"> 313 : Coffee Education and Training w/ Michael Phillips of Blue Bottle Coffee</a> <a href="https://keystotheshop.com/2021/09/306-a-conversation-w-2004-u-s-barista-champion-bronwen-serna/" rel="nofollow" target="_blank"> 306 : A Conversation w/ 2004 U.S. Barista Champion, Bronwen Serna!</a> <a href="https://keystotheshop.com/2021/09/madlab-coffee/" rel="nofollow" target="_blank">305 : Founder Friday! w/ Andrew Sinclair of MadLab Coffee, Los Angeles, CA</a> <a href="https://keystotheshop.com/2021/09/madlab-coffee/" rel="nofollow" target="_blank">305 : Founder Friday! w/ Andrew Sinclair of MadLab Coffee, Los Angeles, CA</a> <a href="https://traffic.libsyn.com/secure/keystotheshop/sb_long_term_employment_.mp3" rel="nofollow" target="_blank"> In Praise of Long Term Imperfect Employment</a> Visit our amazing Sponsors! <a href="http://www.groundcontrol.coffee" rel="nofollow" target="_blank">www.groundcontrol.coffee</a> <a href="http://www.pacficfoodservice.com/" rel="nofollow" target="_blank">www.pacficfoodservice.com</a> <a href="http://www.coffeefest.com/" rel="nofollow" target="_blank">www.coffeefest.com</a>