Vince Bezemer's guest appearances

Vince Bezemer

The CU2.0 Podcast

Robert Siciliano

Stephanie Smith

Amanda Cohen

Jack Henry

Paul Davis

Daniel Ford

Brad Smith

John Lanza

Scott Anderson

Bob Fisher

Raj Bhaskar

Jon Ogden

Chris Skinner

Bill Brooks

Thomas Frey

OwlTail

File this under trends that will rock the ground beneath your feet.  The next wave in financial services will be self-direction, says Vince Bezemer, head of strategy at Backbase, whom you know from CU 2.0 Podcast Episode 110 (and the companion, 111, with Wildfire Credit Union, a Backbase customer).Now Bezemer is back with a big message: members no longer want you to tell them how to do what they want to do.  You can't offer 90% account origination online but in the last mile insist a branch visit is key.In a similar vein, the money centers banks no longer will be able to bully customers into using digital solutions when what they want is high touch analog.There's a revolution coming, warns Bezemer, and the FIs that thrive will be the ones that get the message that today's member calls the shots.And for the FIs that resist this, there's the reality that at least some FIs already have heard this message and are charging ahead.For credit unions, Bezemer's message is that it's not enough the digitize, say, 25% of your products and tell members that for the rest, come to the branch.,It's something of a different challenge from that facing the mega banks, where cost cutting and branch closures are accelerating a drive to push digital.Wherever you are on the digital-analog continuum, there are warnings to be had in this podcast - and action steps to take.  But this isn't a stern lecture, it's a breezy, fast, fun talk about what financial services need to look like soon, like tomorrow.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions here. It’s a journey every credit union needs to take. Pronto.

File this under trends that will rock the ground beneath your feet.  The next wave in financial services will be self-direction, says Vince Bezemer, head of strategy at Backbase, whom you know from CU 2.0 Podcast <a href="https://www.blogger.com/blog/post/edit/2728743621858833550/2533875085455412203?hl=en#" rel="nofollow" target="_blank">Episode 110</a> (and the companion, <a href="https://www.blogger.com/blog/post/edit/2728743621858833550/2533875085455412203?hl=en#" rel="nofollow" target="_blank">111</a>, with Wildfire Credit Union, a Backbase customer).Now Bezemer is back with a big message: members no longer want you to tell them how to do what they want to do.  You can't offer 90% account origination online but in the last mile insist a branch visit is key.In a similar vein, the money centers banks no longer will be able to bully customers into using digital solutions when what they want is high touch analog.There's a revolution coming, warns Bezemer, and the FIs that thrive will be the ones that get the message that today's member calls the shots.And for the FIs that resist this, there's the reality that at least some FIs already have heard this message and are charging ahead.For credit unions, Bezemer's message is that it's not enough the digitize, say, 25% of your products and tell members that for the rest, come to the branch.,It's something of a different challenge from that facing the mega banks, where cost cutting and branch closures are accelerating a drive to push digital.Wherever you are on the digital-analog continuum, there are warnings to be had in this podcast - and action steps to take.  But this isn't a stern lecture, it's a breezy, fast, fun talk about what financial services need to look like soon, like tomorrow.Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.Find out more about CU2.0 and the digital transformation of credit unions <a href="https://www.blogger.com/blog/post/edit/2728743621858833550/581276511299241444?hl=en#" rel="nofollow" target="_blank">here</a>. It’s a journey every credit union needs to take. Pronto.

CU 2.0 Podcast Episode 150 Vince Bezemer on Self-Directed Banking

Backbase

 For how many years have you heard about omnichannel banking - and you also know not many institution have done this more than pay lip service to an idea of the digital first financial institution.About 90% of financial institutions in the US in fact fall very short of really getting omnichannel, says Vince Bezemer, head of strategy at Backbase, a digital platform provider with the tagline "Become the Bank that People Love."That means about 10% of US FIs are in fact digital first and of course that includes many of the biggest.But it does not mean that credit unions can't succeed in embracing a digital first strategy.In fact now, in the Covid-19 era, many are going forward at high speed to become digital first.As for Backbase's pedigree, know that its clients include Navy Federal, State Employees Credit Union of North Carolina, and Schools First.But Bezemer in this podcast stresses that Backbase has tools and services for smaller institutions too. This podcast is Part 1 of a two part series on digital first.  In this podcast Bezemer talks at length about what digital first means, why it is important, what institutions need to really do it, and why you don't want to define your credit union with cookie cutter tools and apps that literally hundreds of other credit unions use.In Part 2, you will hear from Wildfire Credit Union, a Backbase client that is deep into its transformation into a digital first institution. It's a rare, candid look at what the process really is.You know digital first matters.  Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.

For how many years have you heard about omnichannel banking - and you also know not many institution have done this more than pay lip service to an idea of the digital first financial institution.About 90% of financial institutions in the US in fact fall very short of really getting omnichannel, says Vince Bezemer, head of strategy at Backbase, a digital platform provider with the tagline "Become the Bank that People Love."That means about 10% of US FIs are in fact digital first and of course that includes many of the biggest.But it does not mean that credit unions can't succeed in embracing a digital first strategy.In fact now, in the Covid-19 era, many are going forward at high speed to become digital first.As for Backbase's pedigree, know that its clients include Navy Federal, State Employees Credit Union of North Carolina, and Schools First.But Bezemer in this podcast stresses that Backbase has tools and services for smaller institutions too. This podcast is Part 1 of a two part series on digital first.  In this podcast Bezemer talks at length about what digital first means, why it is important, what institutions need to really do it, and why you don't want to define your credit union with cookie cutter tools and apps that literally hundreds of other credit unions use.In Part 2, you will hear from Wildfire Credit Union, a Backbase client that is deep into its transformation into a digital first institution. It's a rare, candid look at what the process really is.You know digital first matters.  Listen up.Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.comAnd like this podcast on whatever service you use to stream it. That matters.

CU2.0 Podcast Episode 110 The Omnichannel Voyage, Part 1 with Vince Bezemer of Backbase