Mandi Fang's guest appearances

Mandi Fang

Auto Remarketing Podcast

Dealer News Today Podcasts

Lori Wittman

Alex Vetter

Kait Gavin

Cheryl Miller

Mark Vickery

Mike Darrow

Dale Pollak

Jessica Stafford

Sandy Schwartz

Bob George

Tim Cox

Dan Kennedy

John Lilly

Kyle Petty

Brian Reed

OwlTail

Mandi Fang says the new rules of client engagement will come down to two things: the willingness to disrupt ourselves and the ability to think like our customers. What does this mean?     It means we’ll discover where AI can create efficiencies and where we’ll need humans for a deeper level of interaction and problem-solving. It means that, as these efficiencies increase, “personalized” and “at-scale” will no longer be mutually exclusive. It means improving the employee experience will be key to transforming the customer experience.     Mandi draws this insight from decades in the auto industry—from building Chevy S-10s on the assembly line, to 15 years in auto retail, to her current role as Vice President of Client Engagement at four Cox Automotive companies: DealertrackDMS, Dealer.com, VinSolutions, and Xtime.     Interview Highlights:   How furloughs and other disruptions during COVID shutdown forever changed the processes, roles played, tools used, and customer experiences at dealerships.   How AI and virtual reality will help the most forward-thinking dealers create a fully immersive experience for remote and online customers.   How AI is helping Cox Automotive create better solutions for auto dealers, with efficiencies that translate to profit.   Using data and technology will allow us to become efficient and effective at delivering not only products but also experiences . . . What the digital transformation allows us to do is think about every experience with a new lens.”      — Mandi Fang     -----      Episode Sponsor:Xtime — Xtime is the automotive industry’s only end-to-end vehicle service platform, connecting customers and dealers from vehicle check-in to follow-up — and increasing service retention for OEMs and their dealerships.| Dealer News Today is a Dave Cantin Group – Cox Automotive partnership

Mandi Fang says the new rules of client engagement will come down to two things: the willingness to disrupt ourselves and the ability to think like our customers. What does this mean?     It means we’ll discover where AI can create efficiencies and where we’ll need humans for a deeper level of interaction and problem-solving. It means that, as these efficiencies increase, “personalized” and “at-scale” will no longer be mutually exclusive. It means improving the employee experience will be key to transforming the customer experience.     Mandi draws this insight from decades in the auto industry—from building Chevy S-10s on the assembly line, to 15 years in auto retail, to her current role as Vice President of Client Engagement at four <a href="https://www.coxautoinc.com/" rel="nofollow" target="_blank">Cox Automotive</a> companies: <a href="https://www.coxautoinc.com/brands/dealertrack/" rel="nofollow" target="_blank">DealertrackDMS</a>, <a href="https://www.coxautoinc.com/brands/dealer-com/" rel="nofollow" target="_blank">Dealer.com</a>, <a href="https://www.coxautoinc.com/brands/vinsolutions/" rel="nofollow" target="_blank">VinSolutions</a>, and <a href="https://www.coxautoinc.com/brands/xtime/" rel="nofollow" target="_blank">Xtime</a>.     Interview Highlights:   <ul><li>How furloughs and other disruptions during COVID shutdown forever changed the processes, roles played, tools used, and customer experiences at dealerships.   </li><li>How AI and virtual reality will help the most forward-thinking dealers create a fully immersive experience for remote and online customers.   </li><li>How AI is helping Cox Automotive create better solutions for auto dealers, with efficiencies that translate to profit.   </li></ul>Using data and technology will allow us to become efficient and effective at delivering not only products but also experiences . . . What the digital transformation allows us to do is think about every experience with a new lens.”      — Mandi Fang     -----      Episode Sponsor:<a href="https://xtime.com/" rel="nofollow" target="_blank">Xtime</a> — Xtime is the automotive industry’s only end-to-end vehicle service platform, connecting customers and dealers from vehicle check-in to follow-up — and increasing service retention for OEMs and their dealerships.| Dealer News Today is a Dave Cantin Group – Cox Automotive partnership

New Rules in Client Engagement | Mandi Fang, VP of Client Engagement at Cox Automotive

"Cash is king right now and days to fund is as high as 15!”Advice from Dealertrack executive Mandi Fang. Fang is responsible for overseeing Dealertrack's growing DMS business as the brand continues to develop open, flexible, easy-to-use solutions critical to helping dealerships adapt to a changing industry and shifting consumer expectations.--------------Episode Sponsor:More than just automotive brokers, Dave Cantin Group is one of the largest and fastest-growing automotive M&amp;A firms in the industry. View dealerships for sale

"Cash is king right now and days to fund is as high as 15!”Advice from Dealertrack executive <a href="https://www.prnewswire.com/news-releases/dealertrack-appoints-mandi-fang-as-vice-president-and-general-manager-of-dms-business-300811503.html" rel="nofollow" target="_blank">Mandi Fang</a>. Fang is responsible for overseeing Dealertrack's growing DMS business as the brand continues to develop open, flexible, easy-to-use solutions critical to helping dealerships adapt to a changing industry and shifting consumer expectations.--------------Episode Sponsor:More than just <a href="https://www.davecantingroup.com/" rel="nofollow" target="_blank">automotive brokers</a>, Dave Cantin Group is one of the largest and fastest-growing <a href="https://www.davecantingroup.com/" rel="nofollow" target="_blank">automotive M&amp;A firms</a> in the industry. <a href="https://www.davecantingroup.com/car-dealerships-for-sale" rel="nofollow" target="_blank">View dealerships for sale</a>

Dealertrack executive Mandi Fang. “Dealers Can Get Paid Faster.”

Mandi Fang joins the show to talk about her new role as vice president and GM of Dealertrack DMS, which was recently named to the Women Tech Council’s 2019 Shatter List. Plus, Fang — a 2016 Women in Remarketing honoree — talks about her experiences working on a General Motors assembly line in college and being part of the team that helped AutoNation open its first megastore concept.

Mandi Fang of Dealertrack DMS