Lauren Cowher's guest appearances

Lauren Cowher

Support Leaders

Princeton 2010 "TigerZone"

Kirchick's Korner

Scott Britton

Christopher Williams

Mark Harmon

Richard Shapiro

Jeff Shi

Brendan Kelly

Michael Graves

Zach Zimmerman

Eric Cohen

Jazzy Ellis

Laura Hankin

Andrew Spittle

Katie McGee

Zach Bouzan-Kaloustian

Antonio King

OwlTail

Lauren Cowher Hill is a seasoned Customer Experience and Operations leader in the technology space and currently the VP of Student Success at Outlier.org.  Outlier, from the co-founder of MasterClass and listed as one of TIME’s Best Inventions 2020, has developed high-quality, university-level and for-credit courses taught online by some of the most celebrated educators in their respective fields.  Their mission is two-fold: (1) increase access to high-quality college education, (2) dramatically reduce student debt.  Prior to Outlier, Lauren was the Senior Director of Global Customer Experience at ClassPass, where she led a team of 150 people (275 at seasonal peak) that supported customers across 2,500 cities, 28 countries, 5 continents and 12 languages.  Lauren has also held leadership roles as the Director of Customer Experience and Ordering Operations at online interior design startup Havenly and Director of Customer Success at the cloud-based content creation platform WriterAccess.  She got her career start in PR at Edelman as a member of the Health team in their NYC HQ, supporting major pharmaceutical companies across a number of medications and disease areas.  Lauren holds a BA in Anthropology (Cum Laude) from Princeton University and a MA in Visual Anthropology (distinction) from Goldsmiths, University of London.  She lives in Denver, CO with her husband Jason and beloved Wirehaired Pointing Griffon pup, Zula.

Lauren Cowher Hill is a seasoned Customer Experience and Operations leader in the technology space and currently the VP of Student Success at <a href="http://outlier.org/" rel="nofollow" target="_blank">Outlier.org</a>.  Outlier, from the co-founder of MasterClass and listed as one of TIME’s Best Inventions 2020, has developed high-quality, university-level and for-credit courses taught online by some of the most celebrated educators in their respective fields.  Their mission is two-fold: (1) increase access to high-quality college education, (2) dramatically reduce student debt.  Prior to Outlier, Lauren was the Senior Director of Global Customer Experience at <a href="https://classpass.com/" rel="nofollow" target="_blank">ClassPass</a>, where she led a team of 150 people (275 at seasonal peak) that supported customers across 2,500 cities, 28 countries, 5 continents and 12 languages.  Lauren has also held leadership roles as the Director of Customer Experience and Ordering Operations at online interior design startup <a href="https://havenly.com/" rel="nofollow" target="_blank">Havenly</a> and Director of Customer Success at the cloud-based content creation platform <a href="https://www.writeraccess.com/" rel="nofollow" target="_blank">WriterAccess</a>.  She got her career start in PR at <a href="https://www.edelman.com/" rel="nofollow" target="_blank">Edelman</a> as a member of the Health team in their NYC HQ, supporting major pharmaceutical companies across a number of medications and disease areas. Lauren holds a BA in Anthropology (Cum Laude) from Princeton University and a MA in Visual Anthropology (distinction) from Goldsmiths, University of London.  She lives in Denver, CO with her husband Jason and beloved Wirehaired Pointing Griffon pup, Zula.

Kirchick's Korner Episode 10: Lauren Cowher Hill

Lauren Cowher Hill is a seasoned Customer Experience and Operations leader in the technology space and currently the VP of Student Success at Outlier.org.  Outlier, from the co-founder of MasterClass and listed as one of TIME’s Best Inventions 2020, has developed high-quality, university-level and for-credit courses taught online by some of the most celebrated educators in their respective fields.  Their mission is two-fold: (1) increase access to high-quality college education, (2) dramatically reduce student debt.  Prior to Outlier, Lauren was the Senior Director of Global Customer Experience at ClassPass, where she led a team of 150 people (275 at seasonal peak) that supported customers across 2,500 cities, 28 countries, 5 continents and 12 languages.  Lauren has also held leadership roles as the Director of Customer Experience and Ordering Operations at online interior design startup Havenly and Director of Customer Success at the cloud-based content creation platform WriterAccess.  She got her career start in PR at Edelman as a member of the Health team in their NYC HQ, supporting major pharmaceutical companies across a number of medications and disease areas.  Lauren holds a BA in Anthropology (Cum Laude) from Princeton University and a MA in Visual Anthropology (distinction) from Goldsmiths, University of London.  She lives in Denver, CO with her husband Jason and beloved Wirehaired Pointing Griffon pup, Zula.

Lauren Cowher Hill is a seasoned Customer Experience and Operations leader in the technology space and currently the VP of Student Success at <a href="http://outlier.org/" rel="nofollow" target="_blank">Outlier.org</a>.  Outlier, from the co-founder of MasterClass and listed as one of TIME’s Best Inventions 2020, has developed high-quality, university-level and for-credit courses taught online by some of the most celebrated educators in their respective fields.  Their mission is two-fold: (1) increase access to high-quality college education, (2) dramatically reduce student debt.  Prior to Outlier, Lauren was the Senior Director of Global Customer Experience at <a href="https://classpass.com/" rel="nofollow" target="_blank">ClassPass</a>, where she led a team of 150 people (275 at seasonal peak) that supported customers across 2,500 cities, 28 countries, 5 continents and 12 languages.  Lauren has also held leadership roles as the Director of Customer Experience and Ordering Operations at online interior design startup <a href="https://havenly.com/" rel="nofollow" target="_blank">Havenly</a> and Director of Customer Success at the cloud-based content creation platform <a href="https://www.writeraccess.com/" rel="nofollow" target="_blank">WriterAccess</a>.  She got her career start in PR at <a href="https://www.edelman.com/" rel="nofollow" target="_blank">Edelman</a> as a member of the Health team in their NYC HQ, supporting major pharmaceutical companies across a number of medications and disease areas. Lauren holds a BA in Anthropology (Cum Laude) from Princeton University and a MA in Visual Anthropology (distinction) from Goldsmiths, University of London.  She lives in Denver, CO with her husband Jason and beloved Wirehaired Pointing Griffon pup, Zula.

Princeton "TigerZone" Episode 13: Lauren Cowher Hill

In Episode #4 of the Support Leaders Podcast, we interview Lauren Cowher, Director of Customer Experience at Havenly. We talk about her experience at Princeton, working in healthcare, going back to study anthropology at Goldsmiths College, and then her first customer support role at WriterAccessd. Then we talk about how Havenly’s support team has grown to support customers and interior designers in their dynamic marketplace. In this episode, you will learn:  How Havenly manages an onshore and offshore support team How support for a marketplace creates unique challenges and how Havenly solves them How the Havenly “Happiness Guarantee” has been built into their culture and has impacted the entire company.  Lauren’s favorite book: Uplifiting Service 

In Episode #4 of the Support Leaders Podcast, we interview Lauren Cowher, Director of Customer Experience at Havenly. We talk about her experience at Princeton, working in healthcare, going back to study anthropology at Goldsmiths College, and then her first customer support role at WriterAccessd. Then we talk about how Havenly’s support team has grown to support customers and interior designers in their dynamic marketplace. In this episode, you will learn: <ul> <li>How Havenly manages an onshore and offshore support team</li> <li>How support for a marketplace creates unique challenges and how Havenly solves them</li> <li>How the Havenly “Happiness Guarantee” has been built into their culture and has impacted the entire company.</li> </ul> Lauren’s favorite book: <a href="https://www.amazon.com/Uplifting-Service-Delighting-Customers-Colleagues/dp/0984762507" rel="nofollow" target="_blank">Uplifiting Service </a>

4: Lauren Cowher, Director of Customer Experience @ Havenly