Polaris Lawyers's guest appearances

Polaris Lawyers

Beyond Billables

Doing Law Differently

Matthew Karakoulakis

Marianne Marchesi

Michael Morrissey

Karen Finch

Fionn Bowd

Clarissa Rayward

Anthony Curtin

Mel Scott

Nick Mann

Michael Bradley

Laura Vickers

Nest Legal

Sheldon Renkema

Matthew Burgess

View Legal

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In today’s episode, I speak to Nick Mann, Founder and Principal of Polaris Lawyers.  Polaris Lawyers was formed in 2017 with a vision to create the most client-centric personal injury firm in Australia. They were named Best Law Firm at The Australian Law Awards last year and as far as Nick is concerned, they’re just getting started!  Here’s a summary of the things we talk about:  2:38 What drives Polaris’ vision to create the most client-centric personal injury firm in Australia 3:56 What does it mean for us to put ourselves in the shoes of the client 4:54 Client journey mapping and other ways to understand clients 6:33 Drafting and “mum testing” a plain English cost agreement 10:48 Do we double the vulnerability, or help the clients and rebuild trust? 12:38 Giving away information for free 15:38 Clients are comparing lawyers to every other service they engage with as a consumer 19:08 Running a paperless office and using cloud technology 22:47 Offering remote work in a substantial way 23:36 Polaris’ approach to teamwork, team values and goal setting 28:17 Are retrospective annual performance reviews really effective? 29:53 How technology fits in 33:26 Find likeminded people who are prepared to challenge you This episode is brought to you by Legalite Horizons  This episode is brought to you by Legalite Horizons, a new model giving principal-level lawyers the platform to grow their practice while being fully supported.  Join a recognised, award-winning law firm with access to infrastructure and support. Best of all, you’ll get to keep the lion’s share of what you bill and enjoy complete freedom to run your practice the way you want. Find out more.   Links  Find out more about Polaris Lawyers at their website or on FacebookDownload your copy of my new e-book, 80 tips to make your law firm survive and thriveSubscribe to Doing Law Differently on Apple Podcasts, Google Podcasts or SpotifyConnect with me on LinkedInAre you keen to share how you’re Doing Law Differently? Get in touch here. The post Creating the most client-centric personal injury firm in Australia with Nick Mann, Polaris Lawyers (ep 39) appeared first on Lucy Dickens.

In today’s episode, I speak to Nick Mann, Founder and Principal of Polaris Lawyers.  Polaris Lawyers was formed in 2017 with a vision to create the most client-centric personal injury firm in Australia. They were named Best Law Firm at The Australian Law Awards last year and as far as Nick is concerned, they’re just getting started!  Here’s a summary of the things we talk about:  2:38 What drives Polaris’ vision to create the most client-centric personal injury firm in Australia 3:56 What does it mean for us to put ourselves in the shoes of the client 4:54 Client journey mapping and other ways to understand clients 6:33 Drafting and “mum testing” a plain English cost agreement 10:48 Do we double the vulnerability, or help the clients and rebuild trust? 12:38 Giving away information for free 15:38 Clients are comparing lawyers to every other service they engage with as a consumer 19:08 Running a paperless office and using cloud technology 22:47 Offering remote work in a substantial way 23:36 Polaris’ approach to teamwork, team values and goal setting 28:17 Are retrospective annual performance reviews really effective? 29:53 How technology fits in 33:26 Find likeminded people who are prepared to challenge you <h4>This episode is brought to you by Legalite Horizons </h4> This episode is brought to you by <a href="https://legalite.com.au/" rel="noreferrer noopener nofollow" target="_blank">Legalite Horizons</a>, a new model giving principal-level lawyers the platform to grow their practice while being fully supported.  Join a recognised, award-winning law firm with access to infrastructure and support. Best of all, you’ll get to keep the lion’s share of what you bill and enjoy complete freedom to run your practice the way you want. <a href="https://legalite.com.au/" rel="noreferrer noopener nofollow" target="_blank">Find out more</a>.   <h3>Links </h3> <ul><li>Find out more about Polaris Lawyers at their <a href="http://www.polarislawyers.com.au/" rel="noreferrer noopener nofollow" target="_blank">website</a> or on <a href="https://www.facebook.com/PolarisLawers/" rel="noreferrer noopener nofollow" target="_blank">Facebook</a></li><li>Download your copy of my new e-book, <a href="https://www.lucydickens.com.au/thrive" rel="nofollow" target="_blank">80 tips to make your law firm survive and thrive</a></li><li>Subscribe to Doing Law Differently on <a href="https://podcasts.apple.com/au/podcast/doing-law-differently/id1472993329?ign-mpt=uo%3D4" rel="noreferrer noopener nofollow" target="_blank">Apple Podcasts</a>, <a href="https://podcasts.google.com/?feed=aHR0cHM6Ly93d3cubHVjeWRpY2tlbnMuY29tLmF1L2NhdGVnb3J5L2RvaW5nLWxhdy1kaWZmZXJlbnRseS9mZWVkLw%3D%3D" rel="noreferrer noopener nofollow" target="_blank">Google Podcasts</a> or <a href="https://open.spotify.com/show/6CkLElXhiU4YeImdh3TnIq" rel="noreferrer noopener nofollow" target="_blank">Spotify</a></li><li>Connect with me on <a href="https://www.linkedin.com/in/lucy-dickens/" rel="noreferrer noopener nofollow" target="_blank">LinkedIn</a></li><li>Are you keen to share how you’re Doing Law Differently? <a href="https://www.lucydickens.com.au/doing-law-differently/guest-application/" rel="noreferrer noopener nofollow" target="_blank">Get in touch here.</a></li></ul> The post <a href="https://www.lucydickens.com.au/creating-the-most-client-centric-personal-injury-firm-in-australia-with-nick-mann-polaris-lawyers/" rel="nofollow" target="_blank">Creating the most client-centric personal injury firm in Australia with Nick Mann, Polaris Lawyers (ep 39)</a> appeared first on <a href="https://www.lucydickens.com.au" rel="nofollow" target="_blank">Lucy Dickens</a>.

Creating the most client-centric personal injury firm in Australia with Nick Mann, Polaris Lawyers (ep 39)

Innovation is happening all around us in the industry at the moment and this week we take a dive into the unexpected and much maligned area of personal injury practice. This week we speak with Nick Mann who after a long stint working with one of the country's top personal injury firms stepped out to create a firm with very different business model, approach to marketing and focus on clients who are often in terrible life circumstances. Bringing together a more empathetic approach together with a more accessible process for their clients underpinned by great technology means that Nick and Polaris Lawyers have entirely re-thought the standard approach to their industry. In this episode we also discussed:  Nick's career journey; The ins and outs of personal injury and compensation law; How Polaris Lawyers are doing things differently; How to build a flexible and healthy workplace; Legal marketing at the retail level and how to get cut through; and How to understand your clients and where they see most value in your services.  Links: Polaris Lawyers - https://polarislawyers.com.au/  Nick Mann - https://www.linkedin.com/in/nicholas-mann-b064525b/  In the Press - https://www.lawyersweekly.com.au/newlaw/20890-former-slaters-head-opens-new-firm

Innovation is happening all around us in the industry at the moment and this week we take a dive into the unexpected and much maligned area of personal injury practice. This week we speak with Nick Mann who after a long stint working with one of the country's top personal injury firms stepped out to create a firm with very different business model, approach to marketing and focus on clients who are often in terrible life circumstances. Bringing together a more empathetic approach together with a more accessible process for their clients underpinned by great technology means that Nick and Polaris Lawyers have entirely re-thought the standard approach to their industry. In this episode we also discussed: <ul> <li>Nick's career journey;</li> <li>The ins and outs of personal injury and compensation law;</li> <li>How Polaris Lawyers are doing things differently;</li> <li>How to build a flexible and healthy workplace;</li> <li>Legal marketing at the retail level and how to get cut through; and</li> <li>How to understand your clients and where they see most value in your services.</li> </ul> Links: Polaris Lawyers - <a href="https://polarislawyers.com.au/" rel="nofollow noopener noreferrer" target="_blank">https://polarislawyers.com.au/</a> Nick Mann - <a href="https://www.linkedin.com/in/nicholas-mann-b064525b/" rel="nofollow noopener noreferrer" target="_blank">https://www.linkedin.com/in/nicholas-mann-b064525b/ </a> In the Press - <a href="https://www.lawyersweekly.com.au/newlaw/20890-former-slaters-head-opens-new-firm" rel="nofollow noopener noreferrer" target="_blank">https://www.lawyersweekly.com.au/newlaw/20890-former-slaters-head-opens-new-firm</a>

Nick Mann - Polaris Lawyers - A Different Approach to Personal Injury Law