Alyx Baldwin's guest appearances

Alyx Baldwin

Naked & Inside Out

O'Reilly Bots Podcast - O'Reilly Media Podcast

Carrie Bradshaw

Dennis Mortensen

Lisa Congdon

Lili Cheng

Chris Messina

Debbie Millman

Michael Schneider

Jamie Chung

Sarah Guo

Robyn Exton

Ben Brown

Jennifer Brown

Adam King

Cathy Pearl

Brad Abrams

OwlTail

Rachel Law

The O’Reilly Bots Podcast: How bots are transforming the way companies interact with their customers.Customer service is a key application for bots—one of the first that we think of when we imagine a world full of AI-enabled conversational interfaces. In this episode of the O’Reilly Bots podcast, Pete Skomoroch and I talk with the founders of two companies that have developed bots to help consumers and companies talk to each other.We begin by hearing from Michael Schneider, founder and CEO of Service, which offers a bot that mediates disputes between customers and large companies. The bot interacts with the customer to gather basic data about the issue and the company, and then a human representative tries to solve the issue by contacting the company. Service is positioning itself as a neutral third party to, in Schneider’s words, “negotiate a fair resolution between consumers and business.” Service also has an intriguing idea for solving the discovery problem that many bot creators are facing: instead of waiting for users to find it on a bot directory somewhere, Service scans Twitter to find people who are complaining about customer service but haven’t been helped yet. Service then reaches out on Twitter with an offer to contact the problem company on the customer’s behalf. For our Bot of the Week segment, we speak with Rachel Law and Alyx Baldwin, co-founders of Kip, a bot that makes it easier for groups, especially those in the workplace, to make purchases through Slack. Kip assists personnel who have to manage group-wide orders (for office supplies, food, etc.) by automating the process of collecting requests from multiple people. Links:  The recent Botness survey of bot builders See highlights from O’Reilly Bot Day, which Pete and I co-hosted on October 19, 2016 in San Francisco.

The O’Reilly Bots Podcast: How bots are transforming the way companies interact with their customers.Customer service is a key application for bots—one of the first that we think of when we imagine a world full of AI-enabled conversational interfaces. In this episode of the <a href="https://www.oreilly.com/topics/oreilly-bots-podcast" rel="nofollow" target="_blank">O’Reilly Bots podcast</a>, Pete Skomoroch and I talk with the founders of two companies that have developed bots to help consumers and companies talk to each other.We begin by hearing from <a href="https://twitter.com/schneider" rel="nofollow" target="_blank">Michael Schneider</a>, founder and CEO of <a href="https://getservice.com/" rel="nofollow" target="_blank">Service</a>, which offers a bot that mediates disputes between customers and large companies. The bot interacts with the customer to gather basic data about the issue and the company, and then a human representative tries to solve the issue by contacting the company. Service is positioning itself as a neutral third party to, in Schneider’s words, “negotiate a fair resolution between consumers and business.” Service also has an intriguing idea for solving the discovery problem that many bot creators are facing: instead of waiting for users to find it on a bot directory somewhere, Service scans Twitter to find people who are complaining about customer service but haven’t been helped yet. Service then reaches out on Twitter with an offer to contact the problem company on the customer’s behalf. For our Bot of the Week segment, we speak with Rachel Law and Alyx Baldwin, co-founders of <a href="http://kipthis.com/" rel="nofollow" target="_blank">Kip</a>, a bot that makes it easier for groups, especially those in the workplace, to make purchases through Slack. Kip assists personnel who have to manage group-wide orders (for office supplies, food, etc.) by automating the process of collecting requests from multiple people. Links: <ul> <li>The recent <a href="https://medium.com/botness/learnings-from-the-first-botness-survey-dbeba3f89fbc#.s7fqhixcf" rel="nofollow" target="_blank">Botness survey</a> of bot builders</li> <li>See <a href="http://conferences.oreilly.com/artificial-intelligence/bot-ca" rel="nofollow" target="_blank">highlights from O’Reilly Bot Day</a>, which Pete and I co-hosted on October 19, 2016 in San Francisco.</li></ul>

Michael Schneider, Rachel Law, and Alyx Baldwin on customer service with bots

Alyx is the co-founder / CTO of Kip and an award-winning designer and technologist in NYC. She's earned their MFA at Parsons, the New School for Design and BA at University of Southern California. Her master's thesis on WiFi mesh networks and local app platform Tidepools is used on the ground in cities around the world. The network built with Red Hook Initiative and Open Technology Institute helped Red Hook, Brooklyn recover from Hurricane Sandy and was featured at The White House, Harvard, New York Times, etc.  For information regarding your data privacy, visit acast.com/privacy--- Send in a voice message: https://podcasters.spotify.com/pod/show/nakedinsideout/message

Alyx is the co-founder / CTO of Kip and an award-winning designer and technologist in NYC. She's earned their MFA at Parsons, the New School for Design and BA at University of Southern California. Her master's thesis on WiFi mesh networks and local app platform Tidepools is used on the ground in cities around the world. The network built with Red Hook Initiative and Open Technology Institute helped Red Hook, Brooklyn recover from Hurricane Sandy and was featured at The White House, Harvard, New York Times, etc. For information regarding your data privacy, visit <a href="https://www.acast.com/privacy" rel="nofollow" target="_blank">acast.com/privacy</a> --- Send in a voice message: <a href="https://podcasters.spotify.com/pod/show/nakedinsideout/message" rel="nofollow" target="_blank">https://podcasters.spotify.com/pod/show/nakedinsideout/message</a>

LET’S TALK ABOUT TECH WITH ALYX BALDWIN, CO-FOUNDER/CTO OF KIP