Jon Picoult
19 Podcast Episodes
From Impressed to Obsessed: How to create exceptional experiences that keep your customers coming back with Jon Picoult
From Impressed to Obsessed: How to create exceptional experiences that keep your customers coming back with Jon Picoult
In this episode we caught up with Jon Picoult, acclaimed customer experience expert and founder of Watermark Consulting,... Read more
7 Jun 2023
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27mins
Satisfying Customers is the Path to the Business Graveyard w/ author Jon Picoult
Satisfying Customers is the Path to the Business Graveyard w/ author Jon Picoult
Jon Picoult joins Adam to talk about his fascinating new book, “From Impressed To Obsessed: 12 Principles For Turning Cu... Read more
27 Mar 2023
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33mins
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CX expert Jon Picoult on shaping memories, not just experiences
CX expert Jon Picoult on shaping memories, not just experiences
In today’s episode, we caught up with CX expert and author Jon Picoult to discuss the cognitive science behind great CX ... Read more
23 Mar 2023
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26mins
Jon Picoult Explores the Distinction between Customer Experience and Customer Service in Podcast [Customer Experience]
Jon Picoult Explores the Distinction between Customer Experience and Customer Service in Podcast [Customer Experience]
Jon Picoult - Customer Experience Expert | Author of "From Impressed To Obsessed" [Customer Experience]He is the founder... Read more
30 Jan 2023
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36mins
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390 From Impressed to Obsessed by Jon Picoult
390 From Impressed to Obsessed by Jon Picoult
From Impressed to Obsessed: 12 Principles for Turning Customers and Employees into Lifelong Fans by Jon Picoult About th... Read more
1 Jul 2022
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1hr 40mins
Creating Raving Fans to Drive Business Growth—with Jon Picoult
Creating Raving Fans to Drive Business Growth—with Jon Picoult
Customer experience expert and author Jon Picoult shares principles and strategies for helping your clients turn custome... Read more
20 Jun 2022
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45mins
Ep. 199: Jon Picoult | Great Customer Experience Begins with Knowing What Customers Value
Ep. 199: Jon Picoult | Great Customer Experience Begins with Knowing What Customers Value
In this episode, Jon Picoult, founder and principal at Watermark Consulting, and author of From Impressed to Obsessed: 1... Read more
26 May 2022
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48mins
Maximize Your Customer Service with Jon Picoult
Maximize Your Customer Service with Jon Picoult
In this podcast episode, I had the privilege of interviewing author and consultant Jon Picoult. This interview explores ... Read more
25 Apr 2022
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45mins
The difference between customer experience and customer service - Jon Picoult - [Customer Experience]
The difference between customer experience and customer service - Jon Picoult - [Customer Experience]
Jon Picoult - Customer Experience Expert | Author of "From Impressed To Obsessed" [Customer Experience] He is the founde... Read more
23 Mar 2022
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36mins
445: Why customer experience matters (with Jon Picoult)
445: Why customer experience matters (with Jon Picoult)
Welcome to an episode with a sought-after business advisor and speaker, Jon Picoult. Get Jon’s new book here: https://am... Read more
9 Feb 2022
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53mins
