Haresh Gangwani's guest appearances

Haresh Gangwani

Unvalley

Chris Ducker

Gerard Adams

Jake Dunlap

Chris Lucas

Jenny Blake

Robert Harris

Scott Johnson

Shane Mac

Kristian Andersen

Sean Ellis

Ruben Harris

Jay Baer

Tim Kopp

John Somorjai

Brian Clark

OwlTail

Delivering an impressive customer experience requires influencing the customers’ perception of your company. These perceptions affect their behaviors and build memories and feelings to drive their loyalty. If they walk out from the interaction with your team feeling like their wants and needs weren’t met, then they’ll associate those negative perceptions with your company forever... and likely never return. In other words: if customers like you and continue to like you, they are going to continue to do business with you and recommend you to others.On today’s episode of the Igniting Startups podcast, you’ll hear from two experts who are passionate about Customer Experience. Our first guest started his career as a software developer &amp; systems engineer. Haresh Gangwani is the CEO &amp; Co-Founder of Bolstra. Bolstra is a customer success work management solution that organizes and optimizes workflows through an agile framework enabling companies to prescriptively deliver a superior experience to their customers. Joining him is Yaw Aning, who got his start with the Orr Fellowship program and quickly became passionate about entrepreneurship. Yaw is currently the Co-Founder &amp; CEO of Malomo. Malomo helps eCommerce brands generate more revenue and loyalty by turning their shipment tracking experience into brand marketing channels.In this episode, Haresh and Yaw will discuss the importance of building a positive customer perception through the use of successful customer experiences. Along with company perception, they will discuss the importance of how companies are using the customer experience to grow their brand and build positive growth. Tune in for more! In this episode with Haresh Gangwani and Yaw Aning, you’ll learn:--- How companies are personalizing the customer experience--- Building a positive perception with your customers--- How companies help customers succeed through great experience and product--- Haresh and Yaw’s hopes for the future of CXIf you like this episode, please subscribe and leave us a review on iTunes. You can also follow us on Soundcloud or Stitcher. We have an incredible lineup of interviews we’ll be releasing every Tuesday here on the Powderkeg Podcast.

Delivering an impressive customer experience requires influencing the customers’ perception of your company. These perceptions affect their behaviors and build memories and feelings to drive their loyalty. If they walk out from the interaction with your team feeling like their wants and needs weren’t met, then they’ll associate those negative perceptions with your company forever... and likely never return. In other words: if customers like you and continue to like you, they are going to continue to do business with you and recommend you to others. On today’s episode of the Igniting Startups podcast, you’ll hear from two experts who are passionate about Customer Experience. Our first guest started his career as a software developer &amp; systems engineer. Haresh Gangwani is the CEO &amp; Co-Founder of Bolstra. Bolstra is a customer success work management solution that organizes and optimizes workflows through an agile framework enabling companies to prescriptively deliver a superior experience to their customers. Joining him is Yaw Aning, who got his start with the Orr Fellowship program and quickly became passionate about entrepreneurship. Yaw is currently the Co-Founder &amp; CEO of Malomo. Malomo helps eCommerce brands generate more revenue and loyalty by turning their shipment tracking experience into brand marketing channels. In this episode, Haresh and Yaw will discuss the importance of building a positive customer perception through the use of successful customer experiences. Along with company perception, they will discuss the importance of how companies are using the customer experience to grow their brand and build positive growth. Tune in for more! In this episode with Haresh Gangwani and Yaw Aning, you’ll learn: --- How companies are personalizing the customer experience --- Building a positive perception with your customers --- How companies help customers succeed through great experience and product --- Haresh and Yaw’s hopes for the future of CX If you like this episode, please subscribe and leave us a review on iTunes. You can also follow us on Soundcloud or Stitcher. We have an incredible lineup of interviews we’ll be releasing every Tuesday here on the Powderkeg Podcast.

#96:  How to Help Your Customers Succeed with Haresh Gangwani of Bolstra and Yaw Aning of Malomo

Don Aquilano

Following last month’s announcement that Powderkeg has officially become a product company, my team and I have been doing some intensive planning on how to build a world-class customer experience (CX). With this in mind, I sought out Haresh Gangwani of Bolstra and Don Aquilano of Allos Ventures for this episode to get the perspective and advice of two experts in the SaaS Customer Success space.Gangwani and Aquilano have a combined 30 years of customer success experience, Gangwani as a business operator and Aquilano as an advisor and investor. Gangwani previously served in various VP roles at the enterprise software company Aprimo, where he developed such a passion for helping customers get value out of a product that he later launched his own customer success SaaS startup, Bolstra. Meanwhile, Aquilano invested in and sat on the boards of both Aprimo and Bolstra, which helped him form a close working relationship with Gangwani and taught him the incredible value of customer success from a financial and advisory perspective.Our guests provided some truly invaluable insights on why and how to make outstanding customer success practices a secret weapon for your SaaS business. I know I’ll be heeding their advice as we create our new customer experience strategy for Powderkeg.Enjoy the show, and please leave us a comment below to let us know if you liked the episode! You can also reach out to Gangwani and Aquilano on LinkedIn (links below) to thank them for sharing some of their wisdom on the podcast.In this episode with Don Aquilano and Haresh Gangwani, you’ll learn: -- How Gangwani conceived of Bolstra’s customer success platform -- What a true mentor/mentee relationship looks like, and why you need one -- The big difference between customer success and customer support -- Bolstra’s process for driving customer success with their SaaS product -- Why charging for customer success actually makes economic sense -- Why you need to commit to customer success early in the life of your business ---This episode of Powderkeg is brought to you by DeveloperTown. If you’re a business leader trying to turn a great idea into a product with traction, this is for you.DeveloperTown works with clients ranging from entrepreneurs to Fortune 100 companies who want to build and launch an app or digital product. They’re able to take the process they use with early stage companies to help big companies move like a startup.So if you have an idea for a web or mobile app, or need help identifying the great ideas within your company, go to developertown.com/powderkeg.If you like this episode, please subscribe and leave us a review on iTunes. You can also follow us on Soundcloud or Stitcher. We have an incredible lineup of interviews we’ll be releasing every Tuesday here on the Powderkeg Podcast.

Following last month’s announcement that Powderkeg has officially become a product company, my team and I have been doing some intensive planning on how to build a world-class customer experience (CX). With this in mind, I sought out Haresh Gangwani of Bolstra and Don Aquilano of Allos Ventures for this episode to get the perspective and advice of two experts in the SaaS Customer Success space. Gangwani and Aquilano have a combined 30 years of customer success experience, Gangwani as a business operator and Aquilano as an advisor and investor. Gangwani previously served in various VP roles at the enterprise software company Aprimo, where he developed such a passion for helping customers get value out of a product that he later launched his own customer success SaaS startup, Bolstra. Meanwhile, Aquilano invested in and sat on the boards of both Aprimo and Bolstra, which helped him form a close working relationship with Gangwani and taught him the incredible value of customer success from a financial and advisory perspective. Our guests provided some truly invaluable insights on why and how to make outstanding customer success practices a secret weapon for your SaaS business. I know I’ll be heeding their advice as we create our new customer experience strategy for Powderkeg. Enjoy the show, and please leave us a comment below to let us know if you liked the episode! You can also reach out to Gangwani and Aquilano on LinkedIn (links below) to thank them for sharing some of their wisdom on the podcast. In this episode with Don Aquilano and Haresh Gangwani, you’ll learn: -- How Gangwani conceived of Bolstra’s customer success platform -- What a true mentor/mentee relationship looks like, and why you need one -- The big difference between customer success and customer support -- Bolstra’s process for driving customer success with their SaaS product -- Why charging for customer success actually makes economic sense -- Why you need to commit to customer success early in the life of your business --- This episode of Powderkeg is brought to you by DeveloperTown. If you’re a business leader trying to turn a great idea into a product with traction, this is for you. DeveloperTown works with clients ranging from entrepreneurs to Fortune 100 companies who want to build and launch an app or digital product. They’re able to take the process they use with early stage companies to help big companies move like a startup. So if you have an idea for a web or mobile app, or need help identifying the great ideas within your company, go to <a href="http://developertown.com/powderkeg" rel="nofollow" target="_blank">developertown.com/powderkeg</a>. If you like this episode, please subscribe and leave us a review on iTunes. You can also follow us on Soundcloud or Stitcher. We have an incredible lineup of interviews we’ll be releasing every Tuesday here on the Powderkeg Podcast.

#39: How Customer Success Can Be Your Company’s Secret Weapon with Don Aquilano and Haresh Gangwani