Jonathan Bolton's guest appearances

Jonathan Bolton

B2B Growth

The Customer Experience Podcast

Dan Hill

Ed Breault

Brian Gilman

Joe Caprio

David Brier

Morgan J. Ingram

Samantha Stone

Paula Hayes

Sara Varni

Jaime Casap

Kristy Krueger

Sharon Toerek

Dan Gingiss

Sarah Toms

David Avrin

OwlTail

In this episode of the #CX series, Ethan Beute, Chief Evangelist at BombBomb, talks with Jonathan Bolton, Senior Vice President of Operations at BombBomb about scaling customer success, CS vs CX, and employee experience. Never miss an episode of Ethan's podcast, The Customer Experience Podcast! Use the following links to subscribe in your favorite podcast player: Apple Podcasts Spotify Sticher Google Play This week only, you can get Sangram's newest book ABM is B2B is available for just $1.99. Here are the 3 reasons you're going to want to get your hands on this book: 1) It has stories of 6 companies that took their ABM program from good to great 2) It introduces the TEAM framework that is time tested within 100's of companies 3) It shares 7 truths that every marketers and sales leader should know before they start doing ABM If that's not enough, they are giving away 100% of the profits and $10 per review of the book to New Story charity. Check it out here or just search ABM is B2B on Amazon.

In this episode of the #CX series, <a href="https://linkedin.com/in/ethanbeute" rel="nofollow noopener noreferrer" target="_blank">Ethan Beute</a>, Chief Evangelist at BombBomb, talks with <a href="https://www.linkedin.com/in/jonathanrobertbolton/" rel="nofollow noopener noreferrer" target="_blank">Jonathan Bolton</a>, Senior Vice President of Operations at <a href="https://bombbomb.com/" rel="nofollow noopener noreferrer" target="_blank">BombBomb</a> about scaling customer success, CS vs CX, and employee experience. Never miss an episode of Ethan's podcast, <a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989?mt=2" rel="nofollow noopener noreferrer" target="_blank">The Customer Experience Podcast</a>! Use the following links to subscribe in your favorite podcast player: <a href="https://itunes.apple.com/us/podcast/the-customer-experience-podcast/id1453581989?mt=2" rel="nofollow noopener noreferrer" target="_blank">Apple Podcasts</a> <a href="https://open.spotify.com/show/6dv6SvwyqOI02pjzJ8srQq?si=xHRSyaXsRLyjA9Dbaj1VxQ" rel="nofollow noopener noreferrer" target="_blank">Spotify</a> <a href="https://www.stitcher.com/podcast/bombbomb-2/the-customer-experience-podcast-2" rel="nofollow noopener noreferrer" target="_blank">Sticher</a> <a href="https://play.google.com/music/listen?u=0#/ps/Ib4mg6ojo5rlrqjdjcdg6oiyx3q" rel="nofollow noopener noreferrer" target="_blank">Google Play</a> This week only, you can get <a href="https://www.linkedin.com/in/sangramvajre/" rel="nofollow noopener noreferrer" target="_blank">Sangram</a>'s newest book <a href="https://www.amazon.com/ABM-B2B-Marketing-Sales-Broken-ebook/dp/B07VG62DRT/ref=sr_1_1?keywords=ABM+is+B2B&amp;qid=1564491327&amp;s=digital-text&amp;sr=1-1" rel="nofollow noopener noreferrer" target="_blank">ABM is B2B</a> is available for just $1.99. Here are the 3 reasons you're going to want to get your hands on this book: 1) It has stories of 6 companies that took their ABM program from good to great 2) It introduces the TEAM framework that is time tested within 100's of companies 3) It shares 7 truths that every marketers and sales leader should know before they start doing ABM If that's not enough, they are giving away 100% of the profits and $10 per review of the book to <a href="https://newstorycharity.org/" rel="nofollow noopener noreferrer" target="_blank">New Story</a> charity. Check it out <a href="https://www.amazon.com/ABM-B2B-Marketing-Sales-Broken-ebook/dp/B07VG62DRT/ref=sr_1_1?keywords=ABM+is+B2B&amp;qid=1564491327&amp;s=digital-text&amp;sr=1-1" rel="nofollow noopener noreferrer" target="_blank">here</a> or just search ABM is B2B on Amazon.

#CX 19: The Best Customer Experience Delivers An Appropriate Experience w/ Jonathan Bolton

Sometimes, we get it backwards. We focus on our KPIs, or what we think the customer needs or wants. We deliver on our expectations, … and then the customer leaves. Because we missed their desired outcome. How do we become masters of achieving the desired outcome? There’s no one better to discuss this issue than Jonathan Bolton, our Sr. VP of Operations here at BombBomb. Jonathan nearly single-handedly scaled our customer success organization from a solo act to a 30-person entity, creating amazing customer experiences every step of the way. He jumped on this episode of  The Customer Experience Podcast, and we had an in-depth conversation about ensuring every customer experience is achieving the goals it should.

Sometimes, we get it backwards. We focus on our KPIs, or what we think the customer needs or wants. We deliver on our expectations, … and then the customer leaves. Because we missed their desired outcome. How do we become masters of achieving the desired outcome? There’s no one better to discuss this issue than <a href="https://www.linkedin.com/in/jonathanrobertbolton/" rel="nofollow" target="_blank">Jonathan Bolton</a>, our Sr. VP of Operations here at <a href="https://bombbomb.com/" rel="nofollow" target="_blank">BombBomb</a>. Jonathan nearly single-handedly scaled our customer success organization from a solo act to a 30-person entity, creating amazing customer experiences every step of the way. He jumped on this episode of <a href="https://podcasts.apple.com/us/podcast/the-customer-experience-podcast/id1453581989" rel="nofollow" target="_blank"> The Customer Experience Podcast</a>, and we had an in-depth conversation about ensuring every customer experience is achieving the goals it should.

17. The Best Customer Experience Delivers an Appropriate Experience w/ Jonathan Bolton

In this episode we talk to Jonathan Bolton, Senior Vice President of Operations at BombBomb. JB shares:   This sucks: humans are not face to face, which is not a good customer or employee experience. We are lonely. Humans are lonely because we are relational creatures.   Video can help: You get face, voice, personality &amp; non-verbal queues.   How BombBomb is seeing results for video in CS: time to resolution, better one-touch resolution   Some of the best personal video examples   Click here to connect with this guest on LinkedIn.

In this episode we talk to <a href="https://www.linkedin.com/in/jonathanrobertbolton/" rel="nofollow noopener noreferrer" target="_blank">Jonathan Bolton</a>, Senior Vice President of Operations at <a href="https://bombbomb.com/" rel="nofollow noopener noreferrer" target="_blank">BombBomb</a>. JB shares: <ol> <li> This sucks: humans are not face to face, which is not a good customer or employee experience. We are lonely. Humans are lonely because we are relational creatures. </li> <li> Video can help: You get face, voice, personality &amp; non-verbal queues. </li> <li> How BombBomb is seeing results for video in CS: time to resolution, better one-touch resolution </li> <li> Some of the best personal video examples </li> </ol> <a href="https://www.linkedin.com/in/jonathanrobertbolton/" rel="noopener nofollow" target="_blank">Click here to connect with this guest on LinkedIn</a>.