Nick Misewicz's guest appearances

Nick Misewicz

Punk CX with Adrian Swinscoe

The Taking Back Your Leads Podcast

David Campbell

Lauren Currie

Guy Kawasaki

Tom Peters

Gary Vaynerchuk

Seth Godin

Chris Brogan

Todd Olson

Kevin Kelly

Mark Babbitt

Rob Walker

Robert Burns

Rory Sutherland

Ari Weinzweig

Paul Adams

OwlTail

So you're new to Digital Marketing, and finally are taking the leap...  Where in the world do you start?   Wouldn't it be nice to have an expert lay out exactly what you need to do; when you need to do it?  That way you aren't wasting your time on meaningless tasks or biting off more than you can chew.     Sit back and listen to Nick Misewicz, VP of Client Services at leadPops as he talks with Robbie Gallo about how the leadPops Client Success team goes above and beyond to ensure every client makes the most of their leadPops Funnels technology.   Even if you aren't a leadPops client, you can hear the strategies we use to transform our clients into Digital Marketing experts.

So you're new to Digital Marketing, and finally are taking the leap... Where in the world do you start? Wouldn't it be nice to have an expert lay out exactly what you need to do; when you need to do it? That way you aren't wasting your time on meaningless tasks or biting off more than you can chew.    Sit back and listen to Nick Misewicz, VP of Client Services at leadPops as he talks with Robbie Gallo about how the leadPops Client Success team goes above and beyond to ensure every client makes the most of their leadPops Funnels technology. Even if you aren't a leadPops client, you can hear the strategies we use to transform our clients into Digital Marketing experts.

Episode 3: Working with your Team to get Qualified Leads with Nick Misewicz

Pura Vida Bracelets

Today’s interview is with Nick Misewicz, Customer Success Manager at Pura Vida Bracelets. The company was founded in Costa Rica in 2010 and is headquartered in La Jolla in California. They sell hand-crafted bracelets and jewelry online and through boutique stores. Their bracelets and jewellery are made by 800+ artisans worldwide with the proceeds going back to the artisans. Nick joins me today to talk about how they scaled their customer support and increased agent productivity without compromising on employee or customer satisfaction. This interview follows on from my recent interview – The current crisis has put a very pragmatic lens onto digital transformation – Interview with Tom Libretto of Pega – and is number 344 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. NOTE: A big thank you goes out to the folks at Pega for sponsoring my podcast this month. While PegaWorld iNspire, the annual conference from Pegasystems just taken place (June 2nd) you can still view the sessions on-demand so do head over to www.pegaworld.com to check them out.

Today’s interview is with Nick Misewicz, Customer Success Manager at <a href="http://www.puravidabracelets.com" rel="nofollow" target="_blank">Pura Vida Bracelets</a>. The company was founded in Costa Rica in 2010 and is headquartered in La Jolla in California. They sell hand-crafted bracelets and jewelry online and through boutique stores. Their bracelets and jewellery are made by 800+ artisans worldwide with the proceeds going back to the artisans. Nick joins me today to talk about how they scaled their customer support and increased agent productivity without compromising on employee or customer satisfaction. This interview follows on from my recent interview – <a href="https://www.adrianswinscoe.com/2020/05/the-current-crisis-has-put-a-very-pragmatic-lens-onto-digital-transformation-interview-with-tom-libretto-of-pega/" rel="nofollow" target="_blank">The current crisis has put a very pragmatic lens onto digital transformation – Interview with Tom Libretto of Pega</a> – and is number 344 in the series of <a href="https://www.adrianswinscoe.com/category/interviews/" rel="nofollow" target="_blank">interviews</a> with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees. NOTE: A big thank you goes out to the folks at <a href="https://www.pega.com/" rel="nofollow" target="_blank">Pega</a> for sponsoring my podcast this month. While PegaWorld iNspire, the annual conference from Pegasystems just taken place (June 2nd) you can still view the sessions on-demand so do head over to <a href="https://www.pega.com/events/pegaworld?utm_source=emd&amp;utm_medium=pr&amp;utm_content=Adrian-Swinscoe-PWI2020" rel="nofollow" target="_blank">www.pegaworld.com </a>to check them out.

Scaling customer support and maintaining employee and customer satisfaction even through a pandemic - Interview with Nick Misewicz of Pura Vida Bracelets