Rob Siefker's guest appearances

Rob Siefker

Punk CX with Adrian Swinscoe

Reimagining The Contact Center - with Marc Bernstein

Jeanne Bliss

Shep Hyken

Chip Bell

Annette Franz

Gary Vaynerchuk

Seth Godin

Chris Brogan

Todd Olson

Kevin Kelly

Mark Babbitt

Rob Walker

Robert Burns

Rory Sutherland

Ari Weinzweig

Paul Adams

OwlTail

Rob Siefker and Marc Bernstein talk about the best way to start in the call center, why Zappos asks "What's your theme song?" in interviews, how customers are the best marketers, and Zappos' biggest contribution to the call center.  Rob Siefker is the Senior Director of Customer Loyalty at Zappos and has been part of the Zappos family for 17 years. --- Send in a voice message: https://anchor.fm/marcbernstein/message

Rob Siefker and <a href="https://www.linkedin.com/in/baltoceo/" rel="nofollow" target="_blank">Marc Bernstein</a> talk about the best way to start in the call center, why Zappos asks "What's your theme song?" in interviews, how customers are the best marketers, and Zappos' biggest contribution to the call center.  <a href="https://www.linkedin.com/in/rob-siefker-3994ab2/" rel="nofollow" target="_blank">Rob Siefker</a> is the Senior Director of Customer Loyalty at Zappos and has been part of the Zappos family for 17 years. --- Send in a voice message: <a href="https://anchor.fm/marcbernstein/message" rel="nofollow" target="_blank">https://anchor.fm/marcbernstein/message</a>

How Zappos Turned the Call Center into a Great Place to Work w/ Rob Siefker, Zappos

Today’s interview is with Rob Siefker, Senior Director of Customer Service Operations at Zappos.com and one of the speakers at Zappos Insights, a team within the Zappos Family of Companies that was created simply to help share the Zappos Culture with the world and to inspire positive change in the workplace. Rob joins me to talk about the School of Wow at Zappos Insight, what Wow service means to them, employee experience and holocracy. This interview follows on from my recent interview – Making customer interactions more human by using analytics, decisioning and artificial intelligence – Interview with Rob Walker of Pega – and is number 185 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.

Today’s interview is with Rob Siefker, Senior Director of Customer Service Operations at <a href="http://www.zappos.com/" rel="nofollow" target="_blank">Zappos.com</a> and one of the speakers at <a href="https://www.zapposinsights.com/" rel="nofollow" target="_blank">Zappos Insights</a>, a team within the Zappos Family of Companies that was created simply to help share the Zappos Culture with the world and to inspire positive change in the workplace. Rob joins me to talk about the <a href="https://www.zapposinsights.com/training/school-of-wow" rel="nofollow" target="_blank">School of Wow</a> at Zappos Insight, what Wow service means to them, employee experience and holocracy. This interview follows on from my recent interview – <a href="http://www.adrianswinscoe.com/making-customer-interactions-more-human-by-using-analytics-decisioning-and-artificial-intelligence-interview-with-rob-walker-of-pega/" rel="nofollow" target="_blank">Making customer interactions more human by using analytics, decisioning and artificial intelligence – Interview with Rob Walker of Pega</a> – and is number 185 in the series of <a href="http://www.adrianswinscoe.com/category/interviews/" rel="nofollow" target="_blank">interviews</a> with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.

Zappos: Customer experience, employee experience, culture and holocracy - Interview with Rob Siefker of Zappos and Zappos Insights