Greg Lakloufi's guest appearances

Greg Lakloufi

Service Design Show

Dan Mall

Lauren Currie

Doug Powell

Steve Portigal

Gerry Scullion

Peter Merholz

Hartmut Esslinger

Tricia Wang

Andy Polaine

Jim Kalbach

Joe Pine

Sarah Drummond

Warren Berger

Natalie Kuhn

Sarah Schulman

OwlTail

Often there is a big gap between what clients want and what they truly need to solve their challenge or achieve their goal. As a service designer you'll need to use all your diplomatic skills to open clients up for a fresh perspective. This is a crucial step if you want to make impact.We know about Service Design Thinking, Service Design Doing and in this episode Greg Lakloufi talks about Service Design Understanding. The rise of toolkits and the availability off the shelf methods makes service design more accessible for newcomers. But this also creates the need for deeper understanding of what service design is. Understanding is the key to using the tools and methods to their full potential.And finally Greg talks about how we can shift out focus from deliverables to outcomes. We are here to drive customer centric change. Our deliverables are just tools that help us get there. So we really need to focus on outcomes rather than deliverables. Did you enjoy this episode? Share it with someone who might like it as well :)P.S. Don't forget to connect with me on LinkedIn and say hi!----------------------------------------EPISODE GUIDE04:45 - The first encounter with Service Design.06:00 - How can we find the right balance between what clients want and what they need.14:45 - Why do we need Service Design Understanding?26:00 - When will we focus on delivering outcomes?35:20 - Big Question: How do we get people to understand service design?----------------------------------------LINKS FROM THE EPISODEGreg on LinkedIn ➜ https://go.servicedesignshow.com/btma7Service Design Dallas Meetup ➜ https://go.servicedesignshow.com/ps853MORE EPISODESEnjoyed the show? Take a look at some of the other episodes.https://go.servicedesignshow.com/podcastYOUTUBEEvery episode of the Service Design Show is also available as via the official YouTube channel.https://go.servicedesignshow.com/youtubeFACEBOOKCheck the Facebook page where you'll find more content and can discuss the episodes.https://go.servicedesignshow.com/facebookINSTAGRAM Get an exclusive behind the scenes look of the Show.https://go.servicedesignshow.com/instagram----------------------------------------[FREE COURSE] HOW TO EXPLAIN SERVICE DESIGNLearn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!https://servicedesignshow.com/free-course

Often there is a big gap between what clients want and what they truly need to solve their challenge or achieve their goal. As a service designer you'll need to use all your diplomatic skills to open clients up for a fresh perspective. This is a crucial step if you want to make impact. We know about Service Design Thinking, Service Design Doing and in this episode Greg Lakloufi talks about Service Design Understanding. The rise of toolkits and the availability off the shelf methods makes service design more accessible for newcomers. But this also creates the need for deeper understanding of what service design is. Understanding is the key to using the tools and methods to their full potential. And finally Greg talks about how we can shift out focus from deliverables to outcomes. We are here to drive customer centric change. Our deliverables are just tools that help us get there. So we really need to focus on outcomes rather than deliverables. Did you enjoy this episode? Share it with someone who might like it as well :) P.S. Don't forget to connect with me on LinkedIn and say hi! ---------------------------------------- EPISODE GUIDE 04:45 - The first encounter with Service Design. 06:00 - How can we find the right balance between what clients want and what they need. 14:45 - Why do we need Service Design Understanding? 26:00 - When will we focus on delivering outcomes? 35:20 - Big Question: How do we get people to understand service design? ---------------------------------------- LINKS FROM THE EPISODE Greg on LinkedIn ➜ <a href="https://go.servicedesignshow.com/btma7" rel="nofollow" target="_blank">https://go.servicedesignshow.com/btma7</a> Service Design Dallas Meetup ➜ <a href="https://go.servicedesignshow.com/ps853" rel="nofollow" target="_blank">https://go.servicedesignshow.com/ps853</a> MORE EPISODES Enjoyed the show? Take a look at some of the other episodes. <a href="https://go.servicedesignshow.com/podcast" rel="nofollow" target="_blank">https://go.servicedesignshow.com/podcast</a> YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. <a href="https://go.servicedesignshow.com/youtube" rel="nofollow" target="_blank">https://go.servicedesignshow.com/youtube</a> FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. <a href="https://go.servicedesignshow.com/facebook" rel="nofollow" target="_blank">https://go.servicedesignshow.com/facebook</a> INSTAGRAM Get an exclusive behind the scenes look of the Show. <a href="https://go.servicedesignshow.com/instagram" rel="nofollow" target="_blank">https://go.servicedesignshow.com/instagram</a> ---------------------------------------- [FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! <a href="https://servicedesignshow.com/free-course" rel="nofollow" target="_blank">https://servicedesignshow.com/free-course</a>

Service Design Thinking, Doing & Understanding / Greg Lakloufi / Episode #69