Vin Waterhouse's guest appearances

Vin Waterhouse

Remarkable Results Radio Podcast

Aftermarket Weekly

Mitch Schneider

Greg Buckley

Mike Davidson

Andy Bizub

Ryan Blair

Tom Ham

JJ Greenfield

Dave Hobbs

Kim Walker

Carl Hutchinson

Brian Sump

Joe Hanson

Patrick McHugh

John Miller

Rick Schwartz

OwlTail

Insights from guest host Vin Waterhouse and a virtual shop tour at Autoscope European Car Care, Park Cities, TX. Vin talks about Stress Reduction Through Organization. Streaming on Facebook, LinkedIn, Youtube and aftermarketweekly.com #listentolearnjustonething #aftermarketstrong #thisiswhyipodcast #letstalkaboutit #aftermarketweeklyGuest Host – Vin Waterhouse, the Waterhouse Group, on reducing stress on the business. Review repetitive tasks and find segments you can shave steps or time. Vin shared 15 common repetitive tasks and has more for you to review. Email him at vinwaterhouse@gmail.comVirtual Shop Tour with Nerces Mavelian from Autoscope European, Park City, TXTrivia: True/False: Cars were once seen as the greenest form of transport.Your Fortune: “A great pleasure in life is doing what others say you can’t”Email Carm- mailto:carm@aftermarketweekly.comDorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Insights from guest host Vin Waterhouse and a virtual shop tour at Autoscope European Car Care, Park Cities, TX. Vin talks about Stress Reduction Through Organization. Streaming on Facebook, LinkedIn, Youtube and <a href="http://aftermarketweekly.com" rel="nofollow" target="_blank">aftermarketweekly.com</a> #listentolearnjustonething #aftermarketstrong #thisiswhyipodcast #letstalkaboutit #aftermarketweekly<ul><li>Guest Host – Vin Waterhouse, the Waterhouse Group, on reducing stress on the business. Review repetitive tasks and find segments you can shave steps or time. Vin shared 15 common repetitive tasks and has more for you to review. Email him at vinwaterhouse@gmail.com</li><li>Virtual Shop Tour with Nerces Mavelian from Autoscope European, Park City, TX</li><li>Trivia: True/False: Cars were once seen as the greenest form of transport.</li><li>Your Fortune: “A great pleasure in life is doing what others say you can’t”</li></ul>Email Carm- <a href="mailto:carm@aftermarketweekly.com">mailto:carm@aftermarketweekly.com</a><a href="https://aftermarketweekly.com/facebook-live/aw040/" rel="nofollow" target="_blank"></a><a href="https://aftermarketweekly.com/wp-content/uploads/2021/01/Dorman-Call-To-Action-Graphic-for-Website.png" rel="nofollow" target="_blank"></a>Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at<a href="http://www.dormanproducts.com/Tour" rel="nofollow" target="_blank"> www.DormanProducts.com/Tour</a>

Vin Waterhouse and shop Tour at Autoscope European Car Care [AW 040]

Vincent B. Waterhouse (Vin) is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. He has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners, part store owners and outside salespeople.He has written magazine articles and authored private label courses for NAPA, Parts Plus and others in the aftermarket. He has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners and parts distribution center management teams across the United States including Alaska, Hawaii, Canada, and Guam. He is a pioneer in his field and author of “The Labor Factory” and the “NAPA exclusive AutoCare Financial G.P.S.”On another level, he authored “The Three Mile Survey” and sales courses for jobber owners, store managers, and factory representatives. His workshops have revolutionized the way professional technicians and shop owners interact with their parts suppliers. He is rated as an excellent instructor whose past personal experience helps attendees succeed at their businesses. Vin Waterhouse is a master motivator, able to relate to his audience, and a sought-after speaker at conventions and professional group meetings on topics such as sales, marketing, operations, and finance.Prior to founding Automotive Aftermarket Consulting Group (AACG) in 1986, and The Waterhouse Group Inc. in 1997, he held positions as a Stock Room Mgr, Sales representative, Market Development Manager, General Manager, and Regional Manager, with profit and loss accountability, for NAPA, ITT Automotive Distributors Division, and former CARQUEST.A veteran of the U.S. Navy, he holds a B.S. in Business Administration and Accounting from the Plymouth State University of New Hampshire. In 1973, he cut short his pursuit of a law degree to work full time in the automotive field.Beginning with the year 2000 he has made an arrangement to work with NAPA on an exclusive basis as a consultant and business trainer across the USA. Look for Vin’s other episode’s HERE. Key Talking PointParts pricing transparency- the internet and parts storesParts per avg vehicle (ICE) 28-30.000, electric (EV) has 7-10,000Make money in labor not parts for future- profit in labor is double the profit in partsAverage shop bills 334 hours/month- before 80% parts and labor, now 30% parts and labor Business owners afraid of losing customers with higher labor rates will find a big financial/profit squeeze.They are going to be faced with less parts per vehicle as technology brings on more diagnostic work. A labor rate adjustment will be necessary in order to generate the right income to sustain your business.  “Labor Intensive” Labor Rates consider less parts sold per hourPlumbers and electricians figured this outBenchmarks have a shelf lifeBenchmarks can show you an area of your business that needs attentionWebsite: Vinwaterhouse.comPassword: vinwaterhousenapaautocare (Move curser all the way to the left before entering Password)Calculate what percent of the business is labor and parts, gross profit per billed hour between parts and laborFinancial GPS- Napa toolAutocare GPS- benchmarks in 66 categories for shops and average of top 25% most profitable shops (based on net profit) Resources:Thanks to Vin Waterhouse for his contribution to the aftermarket’s premier podcast.Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.Link to website HERE.Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.Be socially involved and in touch with the show: FacebookTwitterLinked In EmailEventsSpeakingSubscribe to a mobile listening app HERE.As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

Vincent B. Waterhouse (Vin) is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. He has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners, part store owners and outside salespeople.He has written magazine articles and authored private label courses for NAPA, Parts Plus and others in the aftermarket. He has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners and parts distribution center management teams across the United States including Alaska, Hawaii, Canada, and Guam. He is a pioneer in his field and author of “The Labor Factory” and the “NAPA exclusive AutoCare Financial G.P.S.”On another level, he authored “The Three Mile Survey” and sales courses for jobber owners, store managers, and factory representatives. His workshops have revolutionized the way professional technicians and shop owners interact with their parts suppliers. He is rated as an excellent instructor whose past personal experience helps attendees succeed at their businesses. Vin Waterhouse is a master motivator, able to relate to his audience, and a sought-after speaker at conventions and professional group meetings on topics such as sales, marketing, operations, and finance.Prior to founding Automotive Aftermarket Consulting Group (AACG) in 1986, and The Waterhouse Group Inc. in 1997, he held positions as a Stock Room Mgr, Sales representative, Market Development Manager, General Manager, and Regional Manager, with profit and loss accountability, for NAPA, ITT Automotive Distributors Division, and former CARQUEST.A veteran of the U.S. Navy, he holds a B.S. in Business Administration and Accounting from the Plymouth State University of New Hampshire. In 1973, he cut short his pursuit of a law degree to work full time in the automotive field.Beginning with the year 2000 he has made an arrangement to work with NAPA on an exclusive basis as a consultant and business trainer across the USA. Look for Vin’s other episode’s <a href="https://remarkableresults.biz/?s=Vin+Waterhouse" rel="nofollow" target="_blank">HERE.</a> <blockquote>Key Talking Point</blockquote><ul><li>Parts pricing transparency- the internet and parts storesParts per avg vehicle (ICE) 28-30.000, electric (EV) has 7-10,000</li><li>Make money in labor not parts for future- profit in labor is double the profit in parts</li><li>Average shop bills 334 hours/month- before 80% parts and labor, now 30% parts and labor </li><li>Business owners afraid of losing customers with higher labor rates will find a big financial/profit squeeze.</li><li>They are going to be faced with less parts per vehicle as technology brings on more diagnostic work. A labor rate adjustment will be necessary in order to generate the right income to sustain your business.  </li><li>“Labor Intensive” Labor Rates consider less parts sold per hour</li><li>Plumbers and electricians figured this out</li><li>Benchmarks have a shelf life</li><li>Benchmarks can show you an area of your business that needs attention</li><li>Website: <a href="http://www.vinwaterhouse.com" rel="nofollow" target="_blank">Vinwaterhouse.com</a></li><li>Password: vinwaterhousenapaautocare (Move curser all the way to the left before entering Password)Calculate what percent of the business is labor and parts, gross profit per billed hour between parts and labor</li><li>Financial GPS- Napa toolAutocare GPS- benchmarks in 66 categories for shops and average of top 25% most profitable shops (based on net profit)</li></ul> Resources:<ul><li>Thanks to Vin Waterhouse for his contribution to the aftermarket’s premier podcast.</li><li>Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library <a href="https://remarkableresults.biz/books/" rel="nofollow" target="_blank">HERE</a>. Leaders are readers.</li><li>Link to website <a href="http://Vinwaterhouse.com" rel="nofollow" target="_blank">HERE</a>.</li><li>Leave me an honest review on <a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" rel="nofollow" target="_blank">iTunes</a>. Your ratings and reviews really help and I read each one of them.</li></ul><a href="http://eepurl.com/bhqME9" rel="nofollow" target="_blank"></a>Be socially involved and in touch with the show: <a href="http://on.fb.me/1OKap9H" rel="nofollow" target="_blank">Facebook</a><a href="http://bit.ly/1Qn68fO" rel="nofollow" target="_blank">Twitter</a><a href="http://bit.ly/1SVqRvh" rel="nofollow" target="_blank">Linked In </a><a href="mailto:carm@remarkableresults.biz">Email</a><a href="https://remarkableresults.biz/events" rel="nofollow" target="_blank">Events</a><a href="https://remarkableresults.biz/speaking" rel="nofollow" target="_blank">Speaking</a><h4>Subscribe to a mobile listening app <a href="https://remarkableresults.biz/app/" rel="nofollow" target="_blank">HERE</a>.</h4><a href="https://itunes.apple.com/us/podcast/remarkable-results/id981973526?mt=2" rel="nofollow" target="_blank"></a><a href="https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0" rel="nofollow" target="_blank"></a><a href="https://remarkableresults.biz/app/" rel="nofollow" target="_blank"></a><a href="https://www.iheart.com/podcast/53-remarkable-results-27936023/" rel="nofollow" target="_blank"></a><a href="https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6" rel="nofollow" target="_blank"></a>As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers.The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at <a href="http://www.napabenefitscenter.com" rel="nofollow" target="_blank">www.napabenefitscenter.com</a> or call the NAPA Benefits Center at 844-627-2123.

RR 471: Vin Waterhouse on Intensive Labor Rates & Financial Benchmarks

Vincent B. Waterhouse (Vin) is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. He has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners, part store owners and outside salespeople. He has written magazine articles and authored private label courses for NAPA, Parts Plus and others in the aftermarket. He has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners and parts distribution center management teams across the United States including Alaska, Hawaii, Canada, and Guam. He is a pioneer in his field and author of “The Labor Factory” and the “NAPA exclusive AutoCare Financial G.P.S.” On another level, he authored “The Three Mile Survey” and sales courses for jobber owners, store managers, and factory representatives. His workshops have revolutionized the way professional technicians and shop owners interact with their parts suppliers. He is rated as an excellent instructor whose past personal experience helps attendees succeed at their businesses. Vin Waterhouse is a master motivator, able to relate to his audience, and a sought-after speaker at conventions and professional group meetings on topics such as sales, marketing, operations, and finance. Prior to founding Automotive Aftermarket Consulting Group (AACG) in 1986, and The Waterhouse Group Inc. in 1997, he held positions as a Stock Room Mgr, Sales representative, Market Development Manager, General Manager, and Regional Manager, with profit and loss accountability, for NAPA, ITT Automotive Distributors Division, and former CARQUEST. A veteran of the U.S. Navy, he holds a B.S. in Business Administration and Accounting from the Plymouth State University of New Hampshire. In 1973, he cut short his pursuit of a law degree to work full time in the automotive field. Beginning with the year 2000 he has made an arrangement to work with NAPA on an exclusive basis as a consultant and business trainer across the USA.   KEY TALKING POINTS:  In the year 2000- agreement with NAPA training nationwide  Taught over 20,000+ people in career Our gifted craftspeople (technicians) became owners. They need business management training.  A generation ago the shop owner didn’t need to know the numbers. How the world has changed.   “You should have the highest payroll in town, not lowest- the output will pay for it” Tells the story of how he came up with the ‘Labor Factory’   Industry missing profit on parts side and billing that part- selling fewer parts per driven mile today; lower than 20 years ago Set labor rate through formula- Should be selling more labor than parts,  53% of revenue, the internal purpose only not what you charge it’s what you get done  Example: Have you ever taken 1 hour off of job for the customer because you feel bad? 4 hours on the job, only charge customer 3 hours. Customer doesn’t know total time anyway and cannot relate. Labor rate $100/hour, do not discount labor, instead, take 25% off apart.    Today a lot of jobs are labor intensive and you are not selling parts; therefore the formulas where parts and labor were equal and today it is not, is putting pressure of shop profitability. Set diagnostic rate- most profitable work. Vin says the breakdown is:  Repair  30% Labor Intensive 15% Diagnostics 55%   Diagnostics require a talented technician and there is a cost in obtaining data and subscriptions. Diagnostics should be your most profitable area Today labor sales should be higher than your parts sales. Vin says should run 53 – 55% of your sales.(typical shop)  Depends on your business model.  Every shop needs to know their average gross profit dollars per billed hour over the year- every job you do that is below average profit sell job at cost and use labor-intensive rate. Managing to the middle.  National stats for profitability are not what they should be.  #1 problem/concern for shops today is people. Keeping them and finding them Pricing transparency will bring your parts to margin down which is why you need a ‘labor intensive’ rate    Resources:  Thanks to Vin Waterhouse for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers. Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.      Be socially involved and in touch with the show: FacebookTwitterLinked In EmailEventsSpeaking   Subscribe to a mobile listening app HERE.    As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at www.napabenefitscenter.com or call the NAPA Benefits Center at 844-627-2123.

Vincent B. Waterhouse (Vin) is the president and founder of The Waterhouse Group, (TWG), an automotive Accounting, Training and Coaching company. He has over thirty years of experience in the automotive aftermarket and has written several manuals on asset management. His specialty is working with auto repair shop owners, part store owners and outside salespeople. He has written magazine articles and authored private label courses for NAPA, Parts Plus and others in the aftermarket. He has conducted hundreds of profit management seminars and workshops for auto repair shop owners, auto part store owners and parts distribution center management teams across the United States including Alaska, Hawaii, Canada, and Guam. He is a pioneer in his field and author of “The Labor Factory” and the “NAPA exclusive AutoCare Financial G.P.S.” On another level, he authored “The Three Mile Survey” and sales courses for jobber owners, store managers, and factory representatives. His workshops have revolutionized the way professional technicians and shop owners interact with their parts suppliers. He is rated as an excellent instructor whose past personal experience helps attendees succeed at their businesses. Vin Waterhouse is a master motivator, able to relate to his audience, and a sought-after speaker at conventions and professional group meetings on topics such as sales, marketing, operations, and finance. Prior to founding Automotive Aftermarket Consulting Group (AACG) in 1986, and The Waterhouse Group Inc. in 1997, he held positions as a Stock Room Mgr, Sales representative, Market Development Manager, General Manager, and Regional Manager, with profit and loss accountability, for NAPA, ITT Automotive Distributors Division, and former CARQUEST. A veteran of the U.S. Navy, he holds a B.S. in Business Administration and Accounting from the Plymouth State University of New Hampshire. In 1973, he cut short his pursuit of a law degree to work full time in the automotive field. Beginning with the year 2000 he has made an arrangement to work with NAPA on an exclusive basis as a consultant and business trainer across the USA. <blockquote>KEY TALKING POINTS:</blockquote> <ul> <li>In the year 2000- agreement with NAPA training nationwide </li> <li>Taught over 20,000+ people in career</li> <li>Our gifted craftspeople (technicians) became owners. They need business management training. <ul> <li>A generation ago the shop owner didn’t need to know the numbers. How the world has changed.</li> </ul> </li> <li>“You should have the highest payroll in town, not lowest- the output will pay for it”</li> <li>Tells the story of how he came up with the ‘Labor Factory’  </li> <li>Industry missing profit on parts side and billing that part- selling fewer parts per driven mile today; lower than 20 years ago</li> <li>Set labor rate through formula- Should be selling more labor than parts,  53% of revenue, the internal purpose only not what you charge it’s what you get done <ul> <li>Example: Have you ever taken 1 hour off of job for the customer because you feel bad? 4 hours on the job, only charge customer 3 hours. Customer doesn’t know total time anyway and cannot relate. Labor rate $100/hour, do not discount labor, instead, take 25% off apart. </li> </ul> </li> <li>Today a lot of jobs are labor intensive and you are not selling parts; therefore the formulas where parts and labor were equal and today it is not, is putting pressure of shop profitability.</li> <li>Set diagnostic rate- most profitable work. Vin says the breakdown is: <ul> <li>Repair  30%</li> <li>Labor Intensive 15%</li> <li>Diagnostics 55%</li> </ul> </li> <li>Diagnostics require a talented technician and there is a cost in obtaining data and subscriptions. Diagnostics should be your most profitable area</li> <li>Today labor sales should be higher than your parts sales. Vin says should run 53 – 55% of your sales.(typical shop)  Depends on your business model. </li> <li>Every shop needs to know their average gross profit dollars per billed hour over the year- every job you do that is below average profit sell job at cost and use labor-intensive rate. Managing to the middle. </li> <li>National stats for profitability are not what they should be. </li> <li>#1 problem/concern for shops today is people. Keeping them and finding them</li> <li>Pricing transparency will bring your parts to margin down which is why you need a ‘labor intensive’ rate</li> </ul> Resources: <ul> <li>Thanks to Vin Waterhouse for his contribution to the aftermarket’s premier podcast.</li> <li>Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library <a href="https://remarkableresults.biz/books/" rel="noopener noreferrer nofollow" target="_blank">HERE</a>. Leaders are readers.</li> <li>Leave me an honest review on <a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" rel="noopener noreferrer nofollow" target="_blank">iTunes</a>. Your ratings and reviews really help and I read each one of them.</li> </ul> <a href="http://eepurl.com/bhqME9" rel="noopener noreferrer nofollow" target="_blank"></a> Be socially involved and in touch with the show: <a href="http://on.fb.me/1OKap9H" rel="nofollow noopener noreferrer" target="_blank">Facebook</a><a href="http://bit.ly/1Qn68fO" rel="nofollow noopener noreferrer" target="_blank">Twitter</a><a href="http://bit.ly/1SVqRvh" rel="nofollow noopener noreferrer" target="_blank">Linked In </a><a href="mailto:carm@remarkableresults.biz" rel="nofollow noopener noreferrer">Email</a><a href="https://remarkableresults.biz/events" rel="noopener noreferrer nofollow" target="_blank">Events</a><a href="https://remarkableresults.biz/speaking" rel="noopener noreferrer nofollow" target="_blank">Speaking</a> Subscribe to a mobile listening app <a href="https://remarkableresults.biz/app/" rel="noopener noreferrer nofollow" target="_blank">HERE</a>. <a href="https://remarkableresults.biz/app/" rel="noopener noreferrer nofollow" target="_blank"></a> As a member of the NAPA family, AutoCare Center owners can take advantage of the NAPA National Health Program from the NAPA Insurance Center. This “NAPA only” program gives you and your employees access to national “large group” rates on medical insurance with premiums discounted up to 30 percent. These rates are based on the collective purchasing potential of 22,500 NAPA locations including both NAPA AUTO PARTS stores and NAPA AutoCare Centers. The NAPA Insurance Center can help you with a variety of other insurance benefits too. For more information about The NAPA National Health Benefits program as well as all of the insurance benefits available to your AutoCare Center and your employees, visit the NAPA Benefits Center, at <a href="http://www.napabenefitscenter.com" rel="nofollow" target="_blank">www.napabenefitscenter.com</a> or call the NAPA Benefits Center at 844-627-2123.