Ryanne Doumet's guest appearances

Ryanne Doumet

CHURN.FM

Gain Grow Retain

Casey Graham

Chris Hicken

Lauren Culbertson

Dave Blake

Jeff Heckler

Wayne McCulloch

Rav Dhaliwal

Jeff Breunsbach

David Skok

Shaun Clowes

Nick Franklin

Val Geisler

Ryan Bonnici

John Zeratsky

Yuval Keshtcher

OwlTail

Today, Ryanne Doumet of PandaDoc, is here to talk with Jeff about metrics in customer success.   If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: http://gaingrowretain.com/   This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: https://www.linkedin.com/in/jaynathan/ Jeff Breunsbach: https://www.linkedin.com/in/jeffreybreunsbach

Today, Ryanne Doumet of PandaDoc, is here to talk with Jeff about metrics in customer success. If you want to join the discussion with thousands of other customer success leaders, join Gain Grow Retain: <a href="http://gaingrowretain.com/" rel="nofollow" target="_blank">http://gaingrowretain.com/</a> This podcast is brought to you by Jay Nathan and Jeff Breunsbach... Jay Nathan: <a href="https://www.linkedin.com/in/jaynathan/" rel="nofollow" target="_blank">https://www.linkedin.com/in/jaynathan/</a> Jeff Breunsbach: <a href="https://www.linkedin.com/in/jeffreybreunsbach" rel="nofollow" target="_blank">https://www.linkedin.com/in/jeffreybreunsbach</a>

Customer Success Metrics w/ Ryanne Doumet

PandaDoc

Today on the show we have Ryanne Doumet, Customer Success Manager at PandaDoc.In this episode, we talked about what drove Ryanne to make the switch from media &amp; advertising to customer success, how PandaDoc scaled their customer facing approach as the company scaled, and how they put together Customer Success decks to bring value to client conversions, using their own tool.  We also discussed the upsides and downsides of a Matrix organization, setting, tracking and measuring KPI’s, and we then dove into PandaDoc’s WISE framework, and why and how they build it.As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

Today on the show we have Ryanne Doumet, Customer Success Manager at PandaDoc.In this episode, we talked about what drove Ryanne to make the switch from media &amp; advertising to customer success, how PandaDoc scaled their customer facing approach as the company scaled, and how they put together Customer Success decks to bring value to client conversions, using their own tool.  We also discussed the upsides and downsides of a Matrix organization, setting, tracking and measuring KPI’s, and we then dove into PandaDoc’s WISE framework, and why and how they build it.As usual, I'm excited to hear what you think of this episode, and if you have any feedback, I would love to hear from you. You can email me directly on Andrew@churn.fm. Don't forget to follow us on Twitter.

EP 134 | Ryanne Doumet - How PandaDoc scaled their high touch customer success model as the company scaled.