Sonia Rhodes's guest appearances

Sonia Rhodes

On Human Flourishing

The Table with Renee DeSilva

Coaching Through Stories

Healthcare Plus Podcast

Brian Regan

Emily Ley

Jill Miller

Johns Hopkins

Paul Rothman

Stephen Jones

Chester Elton

Henry Ford

Becky Halstead

Mark Barnes

Tim Gronniger

Bob Murphy

Tom Lee

Jeff Atwood

Mitch Daniels

OwlTail

Renee Thompson

There has been an uptick of bad behavior in the workplace. While bullying, lack of civility and respect, and conflict have always been there, a global pandemic has just exacerbated it.Sonia Rhodes and Dr. Renee Thompson share strategies for how to build a strong culture that creates a great experience for patients, employees, and coworkers. They say culture and employee experience will not only allow us to attract and keep the best and brightest, it will allow us to provide the best clinical outcomes, as well as achieve our financial and operational goals. You’ll learn:·      How to build a culture by design, not by default·      Why getting intentional about the kind of workplace you want is the key·      Why a high performer who behaves badly is really a low performer·      Why leaders might ignore bad behavior and why that’s so dangerous·      Why naming bad behaviors is key to helping the team confront them ·      How to create a self-regulating culture where every single colleague understands what right looks like and becomes an ambassador for how to make things better·      How culture and experience drive all other success·      Practical strategies for approaching employees who are having a difficult time complying with the rulesSonia Rhodes is the founder and CEO of The Experience Lab—an incubator of ideas and an accelerator of action—bringing Experience design and cultural transformation principles to the healthcare industry. The Experience Lab partners with visionary healthcare systems and executives to imagine, design, and bring to life a new kind of healthcare Experience for team members, providers, patients, and guests and is home to The Inside Out National Experience Transformation Collaborative. Sonia is a pioneer in the realm of healthcare Experience Design, leading the way in the industry for more than 20 years. At Sharp HealthCare, a San Diego, CA-based not-for-profit health system, she was the nation’s first health system executive to lead organizational Experience transformation.As an international speaker and consultant, Renee Thompson, DNP, RN, CSP, tackles the professional challenges facing healthcare leaders today. With 31 years of experience as a clinical nurse, nurse educator, and nurse executive, Dr. Thompson is an internationally recognized expert on creating a healthy workforce by eradicating workplace bullying and incivility. She is the CEO and founder of the Healthy Workforce Institute and works with healthcare organizations to cultivate a professional workforce. Renee is one of only 26 nurses in the world who have achieved the prestigious certified speaking professional designation, and in 2018 was recognized as one of LinkedIn’s Top 10 Voices in Healthcare for her contribution to their global online healthcare community.To learn more about the RYTO Conference, click HERE. 

There has been an uptick of bad behavior in the workplace. While bullying, lack of civility and respect, and conflict have always been there, a global pandemic has just exacerbated it.Sonia Rhodes and Dr. Renee Thompson share strategies for how to build a strong culture that creates a great experience for patients, employees, and coworkers. They say culture and employee experience will not only allow us to attract and keep the best and brightest, it will allow us to provide the best clinical outcomes, as well as achieve our financial and operational goals. You’ll learn:·      How to build a culture by design, not by default·      Why getting intentional about the kind of workplace you want is the key·      Why a high performer who behaves badly is really a low performer·      Why leaders might ignore bad behavior and why that’s so dangerous·      Why naming bad behaviors is key to helping the team confront them ·      How to create a self-regulating culture where every single colleague understands what right looks like and becomes an ambassador for how to make things better·      How culture and experience drive all other success·      Practical strategies for approaching employees who are having a difficult time complying with the rulesSonia Rhodes is the founder and CEO of <a href="https://theexplab.com/" rel="nofollow" target="_blank">The Experience Lab</a>—an incubator of ideas and an accelerator of action—bringing Experience design and cultural transformation principles to the healthcare industry. The Experience Lab partners with visionary healthcare systems and executives to imagine, design, and bring to life a new kind of healthcare Experience for team members, providers, patients, and guests and is home to The Inside Out National Experience Transformation Collaborative. Sonia is a pioneer in the realm of healthcare Experience Design, leading the way in the industry for more than 20 years. At Sharp HealthCare, a San Diego, CA-based not-for-profit health system, she was the nation’s first health system executive to lead organizational Experience transformation.As an international speaker and consultant, Renee Thompson, DNP, RN, CSP, tackles the professional challenges facing healthcare leaders today. With 31 years of experience as a clinical nurse, nurse educator, and nurse executive, Dr. Thompson is an internationally recognized expert on creating a healthy workforce by eradicating workplace bullying and incivility. She is the CEO and founder of the <a href="https://healthyworkforceinstitute.com/" rel="nofollow" target="_blank">Healthy Workforce Institute</a> and works with healthcare organizations to cultivate a professional workforce. Renee is one of only 26 nurses in the world who have achieved the prestigious certified speaking professional designation, and in 2018 was recognized as one of LinkedIn’s Top 10 Voices in Healthcare for her contribution to their global online healthcare community.To learn more about the RYTO Conference, click <a href="https://healthcareplussg.com/events/replenishing-yourself-your-team-and-your-organization/" rel="nofollow" target="_blank">HERE.</a>

51_Dealing with Disruptive Behaviors: Cultivating a Culture That Allows People to Fall Back in Love with Their Job  Sonia Rhodes and Dr. Renee Thompson

Topics in this conversation include: While burnout is a common phrase even among healthcare students, organizations can design their culture for joy, healing, and passion in caring for others. 8:57Sonia shares about the "Big E Experience" which involves designing experiences for everyone within an organization, starting with those who work for the organization as that is where true change and transformation begin. 11:19Leading, looking, living, and loving are four guiding themes that guide Sonia and The Experience Lab in casting a vision and designing experiences for organizations. 16:28Sonia discusses looking outside of the industry for inspiration, taking principles from many places and incorporating the feeling of personalization into many aspects of care within healthcare. 22:24Diversity, equity, and inclusion has been a key area of focus for The Experience Lab over the past 18 months and Sonia shares how they are incorporating this into every aspect of their culture. 28:47The Table Podcast, hosted by Renee DeSilva, CEO of The Health Management Academy, amplifies real conversations about the healthcare issues that matter.  Renee DeSilva, a highly experienced professional in the healthcare industry for over two decades, is widely recognized as a sought-after speaker, moderator, panelist, and host. Her expertise is informed by The Health Management Academy's extensive portfolio of over 65 annual events, where she engages with C-Suite healthcare decision-makers and innovators. This exposure gives her a unique and valuable perspective on the industry's challenges and opportunities.About The Health Management Academy:Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit hmacademy.com and follow The Health Management Academy on ...

Topics in this conversation include: <ul><li>While burnout is a common phrase even among healthcare students, organizations can design their culture for joy, healing, and passion in caring for others. 8:57</li><li>Sonia shares about the "Big E Experience" which involves designing experiences for everyone within an organization, starting with those who work for the organization as that is where true change and transformation begin. 11:19</li><li>Leading, looking, living, and loving are four guiding themes that guide Sonia and The Experience Lab in casting a vision and designing experiences for organizations. 16:28</li><li>Sonia discusses looking outside of the industry for inspiration, taking principles from many places and incorporating the feeling of personalization into many aspects of care within healthcare. 22:24</li><li>Diversity, equity, and inclusion has been a key area of focus for The Experience Lab over the past 18 months and Sonia shares how they are incorporating this into every aspect of their culture. 28:47</li></ul>The Table Podcast, hosted by Renee DeSilva, CEO of The Health Management Academy, amplifies real conversations about the healthcare issues that matter. Renee DeSilva, a highly experienced professional in the healthcare industry for over two decades, is widely recognized as a sought-after speaker, moderator, panelist, and host. Her expertise is informed by The Health Management Academy's extensive portfolio of over 65 annual events, where she engages with C-Suite healthcare decision-makers and innovators. This exposure gives her a unique and valuable perspective on the industry's challenges and opportunities. About The Health Management Academy: Since 1998, The Health Management Academy has cultivated the premier community of healthcare's most influential changemakers from the top U.S. health systems and innovative industry partners. We power more than 2,000 health system senior executives and 200 industry organizations through exceptional peer groups, original market insights, world-class leadership development programs and novel member alliances. Our industry-leading programs and solutions enable members to facilitate meaningful relationships, navigate strategic transformation and address critical industry issues. To learn more, visit <a href="https://hmacademy.com/" rel="nofollow" target="_blank">hmacademy.com</a> and follow The Health Management Academy on <a href="https://c212.net/c/link/?t=0&amp;l=en&amp;o=3845707-1&amp;h=451576383&amp;u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fthe-health-management-academy%2F&amp;a=LinkedIn" rel="nofollow" target="_blank">...</a>

How to Redesign Healthcare Experiences From the Inside Out, featuring Sonia Rhodes

Today’s Coaching Through Stories episode features Sonia Rhodes, the founder and CEO of the Experience Lab, a one-of-a-kind experience design firm that's committed to transforming every aspect of the health care experience from the inside out. The Experience Lab is also the place where visionary health care leaders and systems design, collaborate, and explore the future for health care. Sonia and her team are committed to healing healthcare from the inside out. Take a moment to reflect on the best experience you have had. In today’s podcast, Sonia discussed how being authentic led her on the path she wanted rather than being distracted by those who offered her other opportunities or doubted her ideas. From this episode, you will walk away with clarity on how your connection and intention when providing a service (scratch that), when providing an experience, can have on your customers. Episode Highlights:  Sonia shared her story and how this event served as a wake up call for her to explore how to create connections and positively impact patient experience.  Typical hospital experiences are charged with high emotion, focused on healing physical symptoms, and discharging you. Authentic positive employee experience will yield better patient outcomes and patient experience. How to gain clarity of your intent regarding the feeling you want an employee or customer to have. How integrity shows up in Sonia’s life. Sonia’s core leadership values and her leadership philosophy. How Sonia lifts herself and others up. Sonia’s personal practices as a leader. How to understand, define, and design a feeling. How people can overcome negative chatter like self-doubt in order to be in the present moment. How Sonia highlights the value and the effectiveness of the human experience as it relates to performance. One thing that can be done to reshape an experience. How to embody the employee experience in a virtual environment. Sonia’s vision for the Experience Lab. Books Sonia recommends.    Three Key Points:  Better patient experience leads to better patient outcomes and patient experience is directly influenced by employee experience. Positive patient experience cannot emanate from a poor employee experience. Identifying your intention and feeling you want your customer to have can guide you in designing the ideal experience you want your customer to have. Being in the present moment is critical to providing a meaningful experience.    Quotes: “We are dedicated to fully transforming the human experience in healthcare for team members, providers, patients, guests, and the community and every single day, we get up passionate and striving to help make healthcare better.” “You are who you say you are.” “Who am I as a leader? Is someone called to something higher than myself and someone who can call others to their highest selves as well.” “We are memory makers in this work and that matters.”   Resources Mentioned:  HigherEchelon The Experience Lab The Experience Economy by B. Joseph Pine 

Today’s Coaching Through Stories episode features Sonia Rhodes, the founder and CEO of the Experience Lab, a one-of-a-kind experience design firm that's committed to transforming every aspect of the health care experience from the inside out. The Experience Lab is also the place where visionary health care leaders and systems design, collaborate, and explore the future for health care. Sonia and her team are committed to healing healthcare from the inside out. Take a moment to reflect on the best experience you have had. In today’s podcast, Sonia discussed how being authentic led her on the path she wanted rather than being distracted by those who offered her other opportunities or doubted her ideas. From this episode, you will walk away with clarity on how your connection and intention when providing a service (scratch that), when providing an experience, can have on your customers. Episode Highlights: <ul> <li>Sonia shared her story and how this event served as a wake up call for her to explore how to create connections and positively impact patient experience. </li> <li>Typical hospital experiences are charged with high emotion, focused on healing physical symptoms, and discharging you.</li> <li>Authentic positive employee experience will yield better patient outcomes and patient experience.</li> <li>How to gain clarity of your intent regarding the feeling you want an employee or customer to have.</li> <li>How integrity shows up in Sonia’s life.</li> <li>Sonia’s core leadership values and her leadership philosophy.</li> <li>How Sonia lifts herself and others up.</li> <li>Sonia’s personal practices as a leader.</li> <li>How to understand, define, and design a feeling.</li> <li>How people can overcome negative chatter like self-doubt in order to be in the present moment.</li> <li>How Sonia highlights the value and the effectiveness of the human experience as it relates to performance.</li> <li>One thing that can be done to reshape an experience.</li> <li>How to embody the employee experience in a virtual environment.</li> <li>Sonia’s vision for the Experience Lab.</li> <li>Books Sonia recommends.</li> </ul> Three Key Points: <ol> <li>Better patient experience leads to better patient outcomes and patient experience is directly influenced by employee experience. Positive patient experience cannot emanate from a poor employee experience.</li> <li>Identifying your intention and feeling you want your customer to have can guide you in designing the ideal experience you want your customer to have.</li> <li>Being in the present moment is critical to providing a meaningful experience.</li> </ol> Quotes: “We are dedicated to fully transforming the human experience in healthcare for team members, providers, patients, guests, and the community and every single day, we get up passionate and striving to help make healthcare better.” “You are who you say you are.” “Who am I as a leader? Is someone called to something higher than myself and someone who can call others to their highest selves as well.” “We are memory makers in this work and that matters.” Resources Mentioned: <ul> <li><a href="https://www.higherechelon.com/" rel="noopener nofollow" target="_blank">HigherEchelon</a></li> <li><a href="https://theexplab.com/" rel="noopener nofollow" target="_blank">The Experience Lab</a></li> <li><a href="https://www.amazon.com/Experience-Economy-Updated-Joseph-Pine/dp/1422161978" rel="noopener nofollow" target="_blank">The Experience Economy by B. Joseph Pine</a></li> </ul>

Go Beyond Outcomes, Consider Experience With Sonia Rhodes