Jamie Ham
5 Podcast Episodes
Episode 39 - Fixing the Customer Relationship Management conundrum (w Jamie Ham)
Episode 39 - Fixing the Customer Relationship Management conundrum (w Jamie Ham)
Nothing more central to running a company than the Relationship you have with customers. Most companies get the customer... Read more
2 Dec 2018
•
26mins
Episode 26 - "You Must Consider Your Customers Whores" w Jamie Ham
Episode 26 - "You Must Consider Your Customers Whores" w Jamie Ham
7:11 the problem with NPS is that it is antiquated. 8:00 Lack of imagination. Ingenuity is lagging behind: you already k... Read more
29 Aug 2017
•
28mins
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Episode 25 - The Tyranny Of Incrementalism w Jamie Ham
Episode 25 - The Tyranny Of Incrementalism w Jamie Ham
8:17 Customer experience is a product 11:11 nuke the competition 12:05 CSAT, NPS is no longer cutting edge
29 Aug 2017
•
13mins
Episode 24 - We Are So Disconnected w Jamie Ham
Episode 24 - We Are So Disconnected w Jamie Ham
Why we are so disconnected in the age of Facebook and why it matters
29 Aug 2017
•
15mins
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Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham
Episode 8 - The Place For Humans In the Customer Experience with Jamie Ham
Technology is changing the landscape of the customer experience. On today's show Jamie Ham discusses what the future mig... Read more
19 Mar 2016
•
17mins
