Nora West's guest appearances

Nora West

Elevate Podcast

Kirk Cameron

Rick Myers

Jen Dary

Matt Patterson

Eric Broulette

Derek Homann

Ben McCormack

Jon McCartie

Jordan Munson

Lance Conzett

Josh Ramsey

Stephanie Lundberg

Ryan Klausner

Natalie Mercuri

Carter Gibson

OwlTail

This episode, Sarah and Mike are joined by Nora West from Guru! Support teams are often the group best informed about customers' opinions and desires for your product, but many support teams struggle with how to effectively convey that information to other teams in the company. If you don't have a form of All Hands Support going, how can you make sure your engineering team knows how annoying that latest bug is? How can you make sure the design team knows just how distracting the font change was? Nora's got lots to share about how Guru tackled this and how they represent their customers to the entire team!

This episode, Sarah and Mike are joined by <a href="http://getguru.com" rel="nofollow" target="_blank">Nora West from Guru</a>! Support teams are often the group best informed about customers' opinions and desires for your product, but many support teams struggle with how to effectively convey that information to other teams in the company. If you don't have a form of All Hands Support going, how can you make sure your engineering team knows how annoying that latest bug is? How can you make sure the design team knows just how distracting the font change was? Nora's got lots to share about how Guru tackled this and how they represent their customers to the entire team!

Episode 3: Nora West has all the hands.