Katrina Macdermid
4 Podcast Episodes
21. The truth behind ITIL 4: a tad of processes and a pinch of humans to make value streams, with Katrina Macdermid
21. The truth behind ITIL 4: a tad of processes and a pinch of humans to make value streams, with Katrina Macdermid
If you're planning on taking the ITIL 4 certification (or are in any way related to it), this episode is a must. Katrina... Read more
8 Sep 2022
•
26mins
Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Kat joins Jeffrey as the 38th guest on the Service Management Leadership podcast. Topics are focused on Human-Centered ... Read more
8 Jul 2021
•
30mins
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Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Katrina Macdermid Joins the Service Management Leadership Podcast with Jeffrey Tefertiller
Kat joins Jeffrey as the first guest on the Service Management Leadership podcast. Topics range from her journey to ITI... Read more
18 Jul 2020
•
40mins
048: Humanising technology with ITIL expert Katrina Macdermid
048: Humanising technology with ITIL expert Katrina Macdermid
On this episode of 21st Century we are exploring and aim to understand how humanising IT services are designed and suppo... Read more
20 Dec 2018
•
28mins
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