Susana de Sousa
5 Podcast Episodes
Up-skilling your team remotely. L&D from afar w/ Susana De Sousa, Sr Mgr of Support @ Loom
Up-skilling your team remotely. L&D from afar w/ Susana De Sousa, Sr Mgr of Support @ Loom
Learning & Development is a core fundamental of successful teams and healthy cultures. But how can remote teams succ... Read more
5 Jul 2021
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45mins
How Loom Crushed a 6x Increase in Support Tickets (feat. Susana de Sousa)
How Loom Crushed a 6x Increase in Support Tickets (feat. Susana de Sousa)
What do you do when ticket volume skyrockets from 2,000 to 12,000 nearly overnight? In this episode, Susana de Sousa, Se... Read more
4 May 2021
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How to Scale Your Customer Support Team to Deliver a Great Customer Experience with Susana de Sousa – Senior Manager of Customer Support at Loom
How to Scale Your Customer Support Team to Deliver a Great Customer Experience with Susana de Sousa – Senior Manager of Customer Support at Loom
Susana has over ten years of experience in Customer Experience. She is currently a Senior Manager of Customer Support at... Read more
27 Apr 2021
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55mins
Edição de 14 de Maio 2018 - Susana de Sousa Dias - Realizadora
Edição de 14 de Maio 2018 - Susana de Sousa Dias - Realizadora
Edição de 14 de Maio 2018 - Susana de Sousa Dias - Realizadora
14 May 2018
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Edição de 9 de maio 2017 - Susana de Sousa Dias
Edição de 9 de maio 2017 - Susana de Sousa Dias
Edição de 9 de maio 2017 - Susana de Sousa Dias
9 May 2017
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