5 Podcast Episodes
AI and Bots in Cx - Frank Eliason on Engati CX
AI and Bots in Cx - Frank Eliason on Engati CX
https://www.engati.com/Engati is the world's leading no-code, multi-lingual chatbot platform that helps businesses to bu... Read more
13 Apr 2020
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46mins
Frank Eliason - Proud to be an Amazonial Working in the Fulfillment Center
Frank Eliason - Proud to be an Amazonial Working in the Fulfillment Center
Frank Eliason, a pioneer in social customer care, shares his personal experiences working as an associate in one of the ... Read more
21 Feb 2020
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50mins
#PositivelySocial and why customer service in social media is a failure - Interview with Frank Eliason
#PositivelySocial and why customer service in social media is a failure - Interview with Frank Eliason
Following on from my recent interview, Employee engagement is not something that is done to employees – Interview with K... Read more
21 Jan 2020
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42mins
Frank Eliason, creator of ComcastCares is A Literal Customer Service Pioneer
Frank Eliason, creator of ComcastCares is A Literal Customer Service Pioneer
Frank Eliason, creator of the ComcastCares twitter account, is a literal customer service pioneer. At a time when custom... Read more
27 Jul 2016
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33mins
ISM Episode 3: Frank Eliason, Citi’s Director of Global Social Media
ISM Episode 3: Frank Eliason, Citi’s Director of Global Social Media
Frank Eliason, Director of Global Social Media for Citi and one of the most respected leaders in social media, is my gue... Read more
27 Mar 2013
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45mins