Frank Eliason

5 Podcast Episodes

AI and Bots in Cx - Frank Eliason on Engati CX

AI and Bots in Cx - Frank Eliason on Engati CX

https://www.engati.com/Engati is the world's leading no-code, multi-lingual chatbot platform that helps businesses to bu... Read more

13 Apr 2020

46mins

Frank Eliason - Proud to be an Amazonial Working in the Fulfillment Center

Frank Eliason - Proud to be an Amazonial Working in the Fulfillment Center

Frank Eliason, a pioneer in social customer care, shares his personal experiences working as an associate in one of the ... Read more

21 Feb 2020

50mins

Similar People

#PositivelySocial and why customer service in social media is a failure - Interview with Frank Eliason

#PositivelySocial and why customer service in social media is a failure - Interview with Frank Eliason

Following on from my recent interview, Employee engagement is not something that is done to employees – Interview with K... Read more

21 Jan 2020

42mins

Frank Eliason, creator of ComcastCares is A Literal Customer Service Pioneer

Frank Eliason, creator of ComcastCares is A Literal Customer Service Pioneer

Frank Eliason, creator of the ComcastCares twitter account, is a literal customer service pioneer. At a time when custom... Read more

27 Jul 2016

33mins

Most Popular

ISM Episode 3: Frank Eliason, Citi’s Director of Global Social Media

ISM Episode 3: Frank Eliason, Citi’s Director of Global Social Media

Frank Eliason, Director of Global Social Media for Citi and one of the most respected leaders in social media, is my gue... Read more

27 Mar 2013

45mins

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