Michael Lai's guest appearances

Michael Lai

Asia Startup Pulse

InOverOurHeads

Better Business

Erik Torenberg

Archie Hamilton

Kevin Lee

Bobby Lee

Mike Burns

Yossi Vardi

Sean Pan

Hao Wu

Patrick Riley

Kevin Chen

Greg Nance

Patrick Lee

David Chen

Alan Clayton

Peter Davison

OwlTail

More thoughts are required when cultivating the relationship between the brands and users, from a level of “friendship” to being part of a one big “family”. As such, how can businesses deliver better experiences in this environment? Our guest Michael Lai has a diverse background with over 10 years of consulting experience in the areas of branding, interaction design, service design, and experience design. We will learn more from this interview in terms of how he understands the importance of segmenting your customers, maintaining your perspective and moving at the right speed in today’s society. TANG is an experience strategy and design consultancy focusing on helping clients build a holistic ideal experience for their customers, whose clients have included Fortune 500 companies, startups, nonprofit organizations from financial, consumer electronics, automotive, and education industries. Show notes: [03:38] Introduction of TANG [08:36] Desire for “consumption upgrade” [11:35] Maintaining your perspective in a fast-paced society [15:25] Most interesting learning from Michael’s book: “The relationship model” [18:16] Human resources vs technology component in China [21:03] Innovate in China, implement it elsewhere out of China [23:50] Types of companies that are working with TANG [28:04] Moving at the right speed: speeding up or slowing down   [31:25] One lesson for startups: segmenting your customers [34:48] Knowing more about Michael’s book Many thanks to our host Ryan Shuken and Oscar Ramos, guest Michael Lai, editor David and Geep, producer Eva Shi, organizer Chinaccelerator and sponsor People Squared. Be sure to check out our website https://chinaccelerator.com/china-startup-pulse-podcast/ If you like us, please give us a 5-star review and share the favorite moment with your friends! Check more exciting episodes on Linkedin: www.linkedin.com/company/the-china-startup-pulse/ Email us: team@chinastartuppulse.com

More thoughts are required when cultivating the relationship between the brands and users, from a level of “friendship” to being part of a one big “family”. As such, how can businesses deliver better experiences in this environment? Our guest Michael Lai has a diverse background with over 10 years of consulting experience in the areas of branding, interaction design, service design, and experience design. We will learn more from this interview in terms of how he understands the importance of segmenting your customers, maintaining your perspective and moving at the right speed in today’s society. TANG is an experience strategy and design consultancy focusing on helping clients build a holistic ideal experience for their customers, whose clients have included Fortune 500 companies, startups, nonprofit organizations from financial, consumer electronics, automotive, and education industries. Show notes: [03:38] Introduction of TANG [08:36] Desire for “consumption upgrade” [11:35] Maintaining your perspective in a fast-paced society [15:25] Most interesting learning from Michael’s book: “The relationship model” [18:16] Human resources vs technology component in China [21:03] Innovate in China, implement it elsewhere out of China [23:50] Types of companies that are working with TANG [28:04] Moving at the right speed: speeding up or slowing down   [31:25] One lesson for startups: segmenting your customers [34:48] Knowing more about Michael’s book Many thanks to our host Ryan Shuken and Oscar Ramos, guest Michael Lai, editor David and Geep, producer Eva Shi, organizer Chinaccelerator and sponsor People Squared. Be sure to check out our website <a href="https://chinaccelerator.com/china-startup-pulse-podcast/" rel="nofollow" target="_blank">https://chinaccelerator.com/china-startup-pulse-podcast/</a> If you like us, please give us a 5-star review and share the favorite moment with your friends! Check more exciting episodes on Linkedin: <a href="http://www.linkedin.com/company/the-china-startup-pulse/" rel="nofollow" target="_blank">www.linkedin.com/company/the-china-startup-pulse/</a> Email us: team@chinastartuppulse.com

Building a Holistic Ideal Experience for Your Customers with Michael Lai, PhD, Dean of X Academy & Partner at TANG

Maggie Tan

Russell Flannery

Welcome back to the FINAL episode of Chinaccelerator 8X8 Speakers Series 2019 Spring with Maggie Tan, Former Co-head of Strategy &amp; Planning, Uber China, Russell Flannery, Chief Editor of Forbes China, and Michael Lai, Partner &amp; Dean of X Academy TANG. Now, stop for a second. Hold your breath and imagine yourself burning 20 million RMB per hour. Unbelievable? That’s what Uber and Didi actually did. Ultimately, burning money is a choice and Maggie advised that one should do the math before venturing into it. How do you actually pitch your company to the media in an impactful manner? For this, Russell provided us with some sage advice on how to stay ahead of the pack and carve your existence successfully. Lastly, the final chapter of this speaker series ends with a book. Michael revealed the essence of x-thinking, and how lessons learned from writing a book could also be applied to the domain of entrepreneurship. Don’t miss out the amazing insights they shared in this episode! Show Notes: [01:53] Maggie’s talk (Maggie’s presentation slide: https://www.jianguoyun.com/p/DYCH0b4Qrai4BxiTu7cB) [10:40] Russell’s talk (Russell’s presentation slide: https://www.jianguoyun.com/p/DS21l40Qrai4Bxiku7cB) [26:40] Michael’s talk (Michael’s presentation slide: https://www.jianguoyun.com/p/DSU0GocQrai4Bxieu7cB) Many thanks to our speakers Maggie Tan, Russell Flannery, and Michael Lai, editor David and Geep, producer Eva Shi, organizer Chinaccelerator and sponsor People Squared. Be sure to check out our website www.chinaccelerator.com. If you like us, please give us a 5-star review and share with your friends! Follow us on Linkedin: www.linkedin.com/company/the-china-startup-pulse/ Email us: team@chinastartuppulse.com https://chinaccelerator.com/chinacceleraor-8x8-speakers-series/

Welcome back to the FINAL episode of Chinaccelerator 8X8 Speakers Series 2019 Spring with Maggie Tan, Former Co-head of Strategy &amp; Planning, Uber China, Russell Flannery, Chief Editor of Forbes China, and Michael Lai, Partner &amp; Dean of X Academy TANG. Now, stop for a second. Hold your breath and imagine yourself burning 20 million RMB per hour. Unbelievable? That’s what Uber and Didi actually did. Ultimately, burning money is a choice and Maggie advised that one should do the math before venturing into it. How do you actually pitch your company to the media in an impactful manner? For this, Russell provided us with some sage advice on how to stay ahead of the pack and carve your existence successfully. Lastly, the final chapter of this speaker series ends with a book. Michael revealed the essence of x-thinking, and how lessons learned from writing a book could also be applied to the domain of entrepreneurship. Don’t miss out the amazing insights they shared in this episode! Show Notes: [01:53] Maggie’s talk (Maggie’s presentation slide: <a href="https://www.jianguoyun.com/p/DYCH0b4Qrai4BxiTu7cB" rel="nofollow" target="_blank">https://www.jianguoyun.com/p/DYCH0b4Qrai4BxiTu7cB</a>) [10:40] Russell’s talk (Russell’s presentation slide: <a href="https://www.jianguoyun.com/p/DS21l40Qrai4Bxiku7cB" rel="nofollow" target="_blank">https://www.jianguoyun.com/p/DS21l40Qrai4Bxiku7cB</a>) [26:40] Michael’s talk (Michael’s presentation slide: <a href="https://www.jianguoyun.com/p/DSU0GocQrai4Bxieu7cB" rel="nofollow" target="_blank">https://www.jianguoyun.com/p/DSU0GocQrai4Bxieu7cB</a>) Many thanks to our speakers Maggie Tan, Russell Flannery, and Michael Lai, editor David and Geep, producer Eva Shi, organizer Chinaccelerator and sponsor People Squared. Be sure to check out our website <a href="http://www.chinaccelerator.com" rel="nofollow" target="_blank">www.chinaccelerator.com</a>. If you like us, please give us a 5-star review and share with your friends! Follow us on Linkedin: <a href="http://www.linkedin.com/company/the-china-startup-pulse/" rel="nofollow" target="_blank">www.linkedin.com/company/the-china-startup-pulse/</a> Email us: team@chinastartuppulse.com <a href="https://chinaccelerator.com/chinacceleraor-8x8-speakers-series/" rel="nofollow" target="_blank">https://chinaccelerator.com/chinacceleraor-8x8-speakers-series/</a>

Burning Your Money; Pitching to the Media; Art of X-thinking Design; 8X8 Speakers Series (4/4) with Maggie Tan, Russell Flannery and Michael Lai

This week, Michael Lai joins us to talk about the essentials of being a post-grad. All of us can admit that being effective as both a person and somebody working is more complicated than we anticipated. In this episode, we learn about Michael's work reinventing college through Minerva,  debate if passions matter in winding career "paths," explore the value of long-term relationships in our 20s, and talk through his tactics on how to increase empathy and compassion.

Episode 15: Walk Through Those Doors (Guest: Michael Lai)