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Jeff Beaumont

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Nuffsaid: Real Strategies for Customer Success

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The Digital Customer Success Podcast

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If deep intel on how to develop a Customer Scorecard is what you want, then this interview with Jeff Beaumont will deliver! Jeff is someone who has spent a lot of cycles thinking critically about the topic of health scores and digital CS in general...we are the lucky ones who benefit from the knowledge he's attained.In this episode, Jeff and I discuss the anatomy of digital motions, his key takeaways from Pulse '23, strategies for building effective customer health scores, scoring frameworks (PROVE &amp; DEAR), among other things!Enjoy!Jeff's LinkedIn: https://www.linkedin.com/in/jeffbeaumont/Jeff's Blog: https://jeffreybeaumont.comResources Mentioned in this Episode:Gainsight Pulse Recorded SessionsGitLab Handbook - the framework GitLab uses to measure customer healthPodcastsThey Said: Real Strategies for Customer SuccessOperations with Sean LaneSaaStr PodcastCustomer Success Strategy with Nils VinjeBooksThe Tyranny of Metrics by Jerry Z MullerParenting from the Inside Out by Daniel J Siegel and Mary HartzellSupport the show+++++++++++++++++If you are getting value from the show, follow/subscribe so that you don't miss an episode and consider leaving us a review. For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic

If deep intel on how to develop a Customer Scorecard is what you want, then this interview with <a href="https://www.linkedin.com/in/jeffbeaumont/" rel="nofollow" target="_blank">Jeff Beaumont</a> will deliver! Jeff is someone who has spent a lot of cycles thinking critically about the topic of health scores and digital CS in general...we are the lucky ones who benefit from the knowledge he's attained. In this episode, Jeff and I discuss the anatomy of digital motions, his key takeaways from Pulse '23, strategies for building effective customer health scores, scoring frameworks (PROVE &amp; DEAR), among other things! Enjoy! Jeff's LinkedIn: <a href="https://www.linkedin.com/in/jeffbeaumont/" rel="nofollow" target="_blank">https://www.linkedin.com/in/jeffbeaumont/</a> Jeff's Blog: <a href="https://jeffreybeaumont.com" rel="nofollow" target="_blank">https://jeffreybeaumont.com</a> Resources Mentioned in this Episode:<ul><li><a href="https://pulselibrary.gainsight.com/" rel="nofollow" target="_blank">Gainsight Pulse Recorded Sessions</a></li><li><a href="https://about.gitlab.com/handbook/customer-success/customer-health-scoring/" rel="nofollow" target="_blank">GitLab Handbook</a> - the framework GitLab uses to measure customer health</li><li>Podcasts<ul><li><a href="https://podcasts.apple.com/us/podcast/theysaid-real-strategies-for-customer-success/id1534364794" rel="nofollow" target="_blank">They Said: Real Strategies for Customer Success</a></li><li><a href="https://www.operationspodcast.com/" rel="nofollow" target="_blank">Operations with Sean Lane</a></li><li><a href="https://www.saastr.com/podcasts/" rel="nofollow" target="_blank">SaaStr Podcast</a></li><li><a href="https://podcasts.apple.com/us/podcast/customer-strategy-podcast/id1484862063" rel="nofollow" target="_blank">Customer Success Strategy with Nils Vinje</a></li></ul></li><li>Books<ul><li><a href="https://amzn.to/44yjdh7" rel="nofollow" target="_blank">The Tyranny of Metrics by Jerry Z Muller</a></li><li><a href="https://amzn.to/3CZdZiy" rel="nofollow" target="_blank">Parenting from the Inside Out by Daniel J Siegel and Mary Hartzell</a></li></ul></li></ul><a href="https://www.buymeacoffee.com/dcsp" rel="payment nofollow" target="_blank">Support the show</a>+++++++++++++++++ If you are getting value from the show, follow/subscribe so that you don't miss an episode and consider leaving us a review. For more information about the show or to get in touch, visit <a href="https://DigitalCustomerSuccess.com" rel="nofollow" target="_blank">DigitalCustomerSuccess.com</a>. This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a <a href="https://bmc.link/dcsp" rel="nofollow" target="_blank">cup of coffee</a>: https://bmc.link/dcsp Thank you for all of your support! The Digital Customer Success Podcast is hosted by <a href="https://www.linkedin.com/in/alexturkovic/" rel="nofollow" target="_blank">Alex Turkovic</a>

Building Effective Customer Scorecards with Jeff Beaumont of GitLab | Episode 004

Addendum episode. I had an editing mistake on the previous episode and failed to include this segment.

2022 Phi Delta Theta Coaches - Joe Hanauer and Jeff Beaumont

GitLab’s Director of Customer Success Operations, Jeff Beaumont, breaks down how CS Ops can be key to increasing Net Retention. He brings up 3 areas his team focuses on to drive NRR: 1) KPIs (or understanding the effectiveness of current measurements), 2) special projects (or proactively spotting areas of inefficiency within CS and developing tools to automate those activities), and 3) visibility (because as Jeff says, “sunlight is the best disinfectant.”) Resources: Follow Jeff on LinkedInCheck out his post on GitLab going publicRead Jeff’s Gainsight interview about implementing CS Ops at scale------------Adopt Customer-Led Growth todaySchedule a demo &amp; try Nuffsaid for free

GitLab’s Director of Customer Success Operations, Jeff Beaumont, breaks down how CS Ops can be key to increasing Net Retention. He brings up 3 areas his team focuses on to drive NRR: 1) KPIs (or understanding the effectiveness of current measurements), 2) special projects (or proactively spotting areas of inefficiency within CS and developing tools to automate those activities), and 3) visibility (because as Jeff says, “sunlight is the best disinfectant.”) Resources: <ul><li>Follow Jeff on <a href="https://www.linkedin.com/in/jeffbeaumont/" rel="noreferrer noopener nofollow" target="_blank">LinkedIn</a></li><li>Check out his post on <a href="https://www.linkedin.com/posts/jeffbeaumont_terrific-milestone-gitlab-is-now-listed-activity-6854452537219788800-kZ08" rel="noreferrer noopener nofollow" target="_blank">GitLab going public</a></li><li>Read Jeff’s Gainsight interview about <a href="https://www.gainsight.com/blog/lessons-from-gitlab-implementing-customer-success-operations-at-scale/" rel="noreferrer noopener nofollow" target="_blank">implementing CS Ops at scale</a></li></ul>------------Adopt Customer-Led Growth today<a href="https://nuffsaid.com/demo" rel="noreferrer noopener nofollow" target="_blank">Schedule a demo &amp; try Nuffsaid for free</a>