Vivek Jetley's guest appearances

Vivek Jetley

Punk CX with Adrian Swinscoe

David Campbell

Lauren Currie

Guy Kawasaki

Tom Peters

Gary Vaynerchuk

Seth Godin

Chris Brogan

Todd Olson

Kevin Kelly

Mark Babbitt

Rob Walker

Robert Burns

Rory Sutherland

Ari Weinzweig

Paul Adams

OwlTail

Today’s interview is with Vivek Jetley, Senior Vice President and co-Head of Analytics and Head of Corporate Strategy at EXL, a business process solutions company that integrates operations management services, decision analytics and technology platforms to help their clients deliver immediate results and long-term business impact. Vivek joins me today to talk about how companies need to create customer service teams that are cross-functional and multi-disciplinary, the convergence of customer service, sales and marketing and the challenges of implementing a big data strategy. This interview follows on from my recent interview: Using customer reviews to drive service improvement, WoM and growth – Interview with Jan Jensen of Trustpilot – and is number one-hundred and ten in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.

<p>Today’s interview is with Vivek Jetley, Senior Vice President and co-Head of Analytics and Head of Corporate Strategy at <a href="http://www.exlservice.com/" rel="nofollow" target="_blank">EXL</a>, a business process solutions company that integrates operations management services, decision analytics and technology platforms to help their clients deliver immediate results and long-term business impact. Vivek joins me today to talk about how companies need to create customer service teams that are cross-functional and multi-disciplinary, the convergence of customer service, sales and marketing and the challenges of implementing a big data strategy.</p> <p>This interview follows on from my recent interview: <a href="http://www.adrianswinscoe.com/using-customer-reviews-to-drive-service-improvement-wom-and-growth-interview-with-jan-jensen-of-trustpilot/" rel="nofollow" target="_blank">Using customer reviews to drive service improvement, WoM and growth – Interview with Jan Jensen of Trustpilot</a> – and is number one-hundred and ten in the series of <a href="http://www.adrianswinscoe.com/category/interviews/" rel="nofollow" target="_blank">interviews</a> with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.</p>

Customer insight, big data and the bigger skills gap - Interview with Vivek Jetley of EXL