Abhi Bhatt's guest appearances

Abhi Bhatt

Product to Product

The Data Chief

Latif Nanji

Ellen Chisa

Melissa Perri

Brian Balfour

Brian Donohue

Nick Caldwell

Shaun Clowes

Nick Franklin

Jeetu Patel

Pratik Shah

Kraft Heinz

Stephen Harris

Levi Strauss

Mike Belsito

Suzette Kent

OwlTail

How do you make innovation truly come alive? For Abhi Bhatt, the AVP, Technology, Data &amp; Analytics at CarMax, innovation is about using data to change “business models.” Abhi also describes the need to train up teammates and others who use the data concerning technological advances. Additionally, he shares his career journey and how his positive experience as a CarMax customer initially activated his interest in the company.Tune in to learn:How did Abhi end up working at CarMax? (13:00)How can companies make the most of their internal data? (17:18)How do you train up relevant parties concerning new technology? (23:41)How does Abhi find talent? (27:56)How does Abhi keep up with so much innovation? (37:07)Mentions:Top Trends for 2022Get even more insights from data and analytics leaders like Abhi on The Data Chief.  Mission.org is a media studio producing content for world-class clients. Learn more at mission.org.

How do you make innovation truly come alive? For <a href="https://www.linkedin.com/in/abhi-bhatt-9ab0102/" rel="nofollow" target="_blank">Abhi Bhatt</a>, the AVP, Technology, Data &amp; Analytics at <a href="https://www.carmax.com/" rel="nofollow" target="_blank">CarMax</a>, innovation is about using data to change “business models.” Abhi also describes the need to train up teammates and others who use the data concerning technological advances. Additionally, he shares his career journey and how his positive experience as a CarMax customer initially activated his interest in the company.Tune in to learn:<ul><li>How did Abhi end up working at CarMax? (13:00)</li><li>How can companies make the most of their internal data? (17:18)</li><li>How do you train up relevant parties concerning new technology? (23:41)</li><li>How does Abhi find talent? (27:56)</li><li>How does Abhi keep up with so much innovation? (37:07)</li></ul>Mentions:<a href="https://go.thoughtspot.com/ebook-seven-data-analytics-ai-trends-predictions-and-resolutions.html" rel="nofollow" target="_blank">Top Trends for 2022</a>Get even more insights from data and analytics leaders like Abhi on <a href="https://www.thoughtspot.com/data-chief" rel="nofollow" target="_blank">The Data Chief</a>.  <a href="http://Mission.org" rel="nofollow" target="_blank">Mission.org</a> is a media studio producing content for world-class clients. Learn more at <a href="http://mission.org" rel="nofollow" target="_blank">mission.org</a>.

CarMax AVP of Technology, Data & Analytics, Abhi Bhatt on   Upskilling Talent and Using Third Party Data to Build Better Customer Experiences

(Disclaimer: These episodes were recorded prior to the coronavirus outbreak as well as the Black Lives Matter marches.) For Abhi Bhatt,  Head of Product at Alexa Identity, who’s worked on innovative and category shaping products (like the first generation Motorola Razr phone and North’s AR smart glasses), early adopters and laggard customers give the most insightful feedback. He says product teams need to work backwards when building something that hasn’t been done before. You’ll need to figure out the segmentation and what the customer base will look like. Also, find out what these customers care about. Based on the psychographics and demographics, choose a segment that has the most resonance. Ultimately, product teams should be spending a lot of time with their customers, to the point that they become your “partner” in development. When it comes to customer feedback, Abhi says quantitative data is like looking in the rear-view mirror. It’s already happened! It reflects on how people are behaving in the sandbox you’ve created. On the other hand, qualitative data points to understanding why they are behaving this way and the motivations behind it. This set of data also pressure tests if you’ve built the right thing for customers. Both lenses need to be applied to your product, whether it’s early and innovative or a mature product.See omnystudio.com/listener for privacy information.

(Disclaimer: These episodes were recorded prior to the coronavirus outbreak as well as the Black Lives Matter marches.) For Abhi Bhatt,  Head of Product at Alexa Identity, who’s worked on innovative and category shaping products (like the first generation Motorola Razr phone and North’s AR smart glasses), early adopters and laggard customers give the most insightful feedback.  He says product teams need to work backwards when building something that hasn’t been done before. You’ll need to figure out the segmentation and what the customer base will look like. Also, find out what these customers care about. Based on the psychographics and demographics, choose a segment that has the most resonance. Ultimately, product teams should be spending a lot of time with their customers, to the point that they become your “partner” in development. When it comes to customer feedback, Abhi says quantitative data is like looking in the rear-view mirror. It’s already happened! It reflects on how people are behaving in the sandbox you’ve created. On the other hand, qualitative data points to understanding why they are behaving this way and the motivations behind it. This set of data also pressure tests if you’ve built the right thing for customers. Both lenses need to be applied to your product, whether it’s early and innovative or a mature product.See <a href="https://omnystudio.com/listener" rel="nofollow" target="_blank">omnystudio.com/listener</a> for privacy information.

Early adopters and laggards give the most useful user feedback - Abhi Bhatt @ Amazon Alexa