Ryan Clo's guest appearances

Ryan Clo

Remarkable Results Radio Podcast

For The Record

Bill Haas

Greg Bunch

John Burkhauser

Cecil Bullard

Bill Nalu

Andy Bizub

Greg Buckley

Dwayne Myers

Mike Davidson

Brian Sump

Matt Fanslow

Darrin Barney

Jeff Rudnick

Josh McFarlin

Kevin McClain

OwlTail

https://youtu.be/JLR-erM0fis  Guest host Ryan Clo, Dubwerx, Cincinnati OH and see this shop in Cincinatti, OH We’re going to talk about recruiting after covid. Recruiting is a topic I'm passionate about in general since our people are everything but also the landscape is changing post-covid  I think a few critical pieces of the recruiting puzzle. I mean, first and foremost is the shop itself, you know, does your shop present well? Is it clean? Are the staff there? Good? Is the reputation good? If I was going to consider working for your shop, I would probably Google it. I might drive by, especially if this person has a family and you're going to support that family. The ad that you place, the particular words that you use. It's marketing and sales. Uh, are those going to attract, you know, the people, when you have applicants?   I think money's important and we always have to get to that. They might say something like, I just need to take care of my family, or I really want to work with good people. I love cars. I want a place that I can advance. That's a really good point because some shops have room for advance and sometimes that's a challenge, but I really want to get an idea of all of those things. And is this position, cause you might want them, you might really want them and they might be qualified if they're not going to be happy at your.   Former employers are really countering hard. And they had given this guy 30 days, even after he left there, like 30 days, you change your mind, you won't lose. And the whole time he's there, you know, not making me be quite as many hours as he did. He didn't want to stick it out. And he went back to what was safe.   Connect with the show: Aftermarket Radio Network Subscribe on YouTube Visit us on the Web Follow on Facebook Become an Insider Buy me a coffee Important Books Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

<a href="https://youtu.be/JLR-erM0fis" rel="nofollow" target="_blank">https://youtu.be/JLR-erM0fis</a> <ul> <li>Guest host Ryan Clo, Dubwerx, Cincinnati OH and see this shop in Cincinatti, OH</li> <li>We’re going to talk about recruiting after covid. Recruiting is a topic I'm passionate about in general since our people are everything but also the landscape is changing post-covid</li> <li> I think a few critical pieces of the recruiting puzzle. I mean, first and foremost is the shop itself, you know, does your shop present well? Is it clean? Are the staff there? Good? Is the reputation good? If I was going to consider working for your shop, I would probably Google it. I might drive by, especially if this person has a family and you're going to support that family.</li> <li>The ad that you place, the particular words that you use. It's marketing and sales. Uh, are those going to attract, you know, the people, when you have applicants?  <ul> <li>I think money's important and we always have to get to that. They might say something like, I just need to take care of my family, or I really want to work with good people.</li> <li>I love cars. I want a place that I can advance. That's a really good point because some shops have room for advance and sometimes that's a challenge, but I really want to get an idea of all of those things. And is this position, cause you might want them, you might really want them and they might be qualified if they're not going to be happy at your.</li> </ul> </li> <li>Former employers are really countering hard. And they had given this guy 30 days, even after he left there, like 30 days, you change your mind, you won't lose. And the whole time he's there, you know, not making me be quite as many hours as he did. He didn't want to stick it out. And he went back to what was safe. </li> </ul> Connect with the show: <a href="https://aftermarketradionetwork.com/" rel="nofollow" target="_blank">Aftermarket Radio Network</a> <a href="http://youtube.com/carmcapriotto" rel="nofollow" target="_blank">Subscribe on YouTube</a> <a href="https://remarkableresults.biz/episodes" rel="nofollow" target="_blank">Visit us on the Web</a> <a href="https://www.facebook.com/RemarkableResultsPodcast" rel="nofollow" target="_blank">Follow on Facebook</a> <a href="https://remarkableresults.biz/insider/" rel="nofollow" target="_blank">Become an Insider</a> <a href="https://www.buymeacoffee.com/carm" rel="noopener nofollow" target="_blank">Buy me a coffee</a> <a href="https://remarkableresults.biz/books/" rel="nofollow" target="_blank">Important Books</a> Check out today's partner: Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at<a href="http://www.dormanproducts.com/Tour" rel="noopener nofollow" target="_blank"> www.DormanProducts.com/Tour</a>

Recruiting Great Talent with Ryan Clo and Virtual Tour of Dubwerx [AW 077]

Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry.Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes HERE.Key Talking Points:Would your organization crumble if you stepped aside?Processes, employees, systems in place for day to day duties  How has your business changed in the last 3 years?Technology (DVI), dynamic management system, integrating softwareIf you could send a message to yourself 10 years ago, what would you tell the younger YOU?Raise your prices, hire the best possible help, spend on marketing, take on debt head-on If you could pick up a new skill in an instant what would it be?Marketing video contentRecently fired a customer? The reason?Fixed accident damage but still wasn’t driving right, the owner didn't want to authorize more. Gave money back to the customer. Situations like this come down to what you promise a customer.  What drives you?Being A-type personality, a strong need for efficiency, and productivity. Enjoys problem-solving and being organized.Plan your day out with a google doc or calendar as a base- reassess and reprioritize when needed  Biggest mistakes?Understanding value-focused and not price-focusedManage work-life harmony Balancing business so the owner is not doing all the tasks and jobsYour biggest learning momentWorking with a coach- benefits your business, employees, and customersHow did you decide to become a shop owner?A hobby that became the only source of income. And people wanted a mechanic they could trust.Last update on the website?Updated for COVID-19Most recent updated to processes/systemsBusiness is like a tire, always something that happens- always tweaking processes and systemsDream carPorsche 959Latest book?“Zero to One” Peter ThielLearning from startup companies- create something from nothing   New technology added to the business? Text to pay systemThe secret to conducting a good job interviewIs this the right fit for them? Avoid bad hire, is this right move for you? Is this position on your career path? Ever make a major pivot in business? Started as a trade person and hurt back- hired partner but didn't work out, hired a coach and started working on the business than in business COVID-19 pivoting  Resources:Thanks to Ryan Clo for his contribution to the aftermarket’s premier podcast.Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP's HEREFind every podcast episode HERE.Every episode segmented by Series HERE.Key Word Search HERE.Be socially involved and in touch with the show:Facebook   Twitter   Linked In   EmailJoin the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.Buy me a coffee The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.Learn more about Smart Sign and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit, www.NAPAAutoCare.com.

Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth.Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry.Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes <a href="https://remarkableresults.biz/?s=%22Ryan+Clo%22" rel="nofollow" target="_blank">HERE</a>.Key Talking Points:<ul><li>Would your organization crumble if you stepped aside?Processes, employees, systems in place for day to day duties  </li><li>How has your business changed in the last 3 years?Technology (DVI), dynamic management system, integrating software</li><li>If you could send a message to yourself 10 years ago, what would you tell the younger YOU?Raise your prices, hire the best possible help, spend on marketing, take on debt head-on </li><li>If you could pick up a new skill in an instant what would it be?Marketing video content</li><li>Recently fired a customer? The reason?Fixed accident damage but still wasn’t driving right, the owner didn't want to authorize more. Gave money back to the customer. Situations like this come down to what you promise a customer.  </li><li>What drives you?Being A-type personality, a strong need for efficiency, and productivity. Enjoys problem-solving and being organized.</li><li>Plan your day out with a google doc or calendar as a base- reassess and reprioritize when needed  </li><li>Biggest mistakes?Understanding value-focused and not price-focused</li><li>Manage work-life harmony Balancing business so the owner is not doing all the tasks and jobs</li><li>Your biggest learning momentWorking with a coach- benefits your business, employees, and customers</li><li>How did you decide to become a shop owner?A hobby that became the only source of income. And people wanted a mechanic they could trust.</li><li>Last update on the website?Updated for COVID-19</li><li>Most recent updated to processes/systemsBusiness is like a tire, always something that happens- always tweaking processes and systems</li><li>Dream carPorsche 959</li><li>Latest book?“Zero to One” Peter Thiel</li><li>Learning from startup companies- create something from nothing   </li><li>New technology added to the business? Text to pay system</li><li>The secret to conducting a good job interviewIs this the right fit for them? Avoid bad hire, is this right move for you? Is this position on your career path? </li><li>Ever make a major pivot in business? Started as a trade person and hurt back- hired partner but didn't work out, hired a coach and started working on the business than in business </li><li>COVID-19 pivoting  </li></ul>Resources:<ul><li>Thanks to Ryan Clo for his contribution to the aftermarket’s premier podcast.</li><li>Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library <a href="https://remarkableresults.biz/books/" rel="nofollow" target="_blank">HERE</a>. Leaders are readers.</li><li>Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. <a href="https://remarkableresults.biz/listen/" rel="nofollow" target="_blank">Mobile Listening APP's HERE</a></li><li>Find every podcast episode <a href="https://remarkableresults.biz/episodes/" rel="nofollow" target="_blank">HERE</a>.</li><li>Every episode segmented by Series <a href="https://remarkableresults.biz/series/" rel="nofollow" target="_blank">HERE</a>.</li><li>Key Word Search <a href="https://remarkableresults.biz/tag-cloud/" rel="nofollow" target="_blank">HERE</a>.</li></ul>Be socially involved and in touch with the show:<a href="http://on.fb.me/1OKap9H" rel="nofollow" target="_blank">Facebook   </a><a href="http://bit.ly/1Qn68fO" rel="nofollow" target="_blank">Twitter   </a><a href="http://bit.ly/1SVqRvh" rel="nofollow" target="_blank">Linked In   </a><a href="mailto:carm@remarkableresults.biz">Email</a><a href="https://remarkableresults.biz/insider/" rel="nofollow" target="_blank">Join the Ecosystem - Subscribe to the INSIDER NEWSLETTER HERE.</a><a href="https://www.buymeacoffee.com/carm" rel="nofollow" target="_blank">Buy me a coffee</a> The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.Learn more about Smart Sign and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit, <a href="http://www.NAPAAutoCare.com." rel="nofollow" target="_blank">www.NAPAAutoCare.com.</a>

Ryan Clo – 20 Questions in 30 Minutes [RR 561]

Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth. Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry. Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes HERE.  Key Talking Points  Every successful shop of the future will understand this 60% of customer don’t trust auto repair shops. Are 60% of shops overselling services? NO! Why is there a distrust issue? Because we are not taking care of the customer personal needs.  They need to feel safe. They need to have a great experience.   Is your image current?  Do your customers feel good about the environment they experience at your shop? Clean. Fresh. Modern.    Don’t make your shop look the same as all the other shops. Customers want a higher level of service and will pay for it. Your image in the market will also attract the best people to work for you. Get a fresh look at your business through a different set of eye. Find someone you trust to help you look at your business.  Pay attention to your own purchase decisions.   A special thanks to Ryan Clo for sharing his passion – For The Record. Books mentioned in the content library HERE Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them. Email Carm HERE.         Be socially involved and in touch with the show: FacebookTwitterLinked InEmailEventsInstagramSpeaking This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.  Download the Remarkable Results Radio listening APP for your smart device:          Find a Top Podcast Listening APP for your Mobil Device, Click HERE.  The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC

Ryan Clo is a twenty-year veteran of the Automotive Service industry. He currently owns two specialized Automotive Service businesses located in Cincinnati, OH. Both businesses have systems and processes in place so that his presence is not required on a daily basis. Ryan’s first business, Dubwerx, has a 99% customer satisfaction rate while maintaining profitability and growth. Ryan currently consults for the Institute of Automotive Business Excellence providing guidance to automotive businesses including on-site evaluations, off-site coaching, business plan development, and one-on-one coaching with owners and staff. He is known as the “Systems and Processes guy.” Ryan teaches several business management classes for the Automotive industry. Ryan is also involved in the growing startup community in Cincinnati, OH meeting with other entrepreneurs regularly to discuss best practices and the future of business. Ryan volunteers his time serving on the editorial board for an industry magazine and two community non-profits in Cincinnati, OH. Listen to Ryan’s previous episodes <a href="https://remarkableresults.biz/?s=%22Ryan+Clo%22" rel="noopener nofollow" target="_blank">HERE</a>. <blockquote>Key Talking Points</blockquote> <ul> <li>Every successful shop of the future will understand this</li> <li>60% of customer don’t trust auto repair shops.</li> <li>Are 60% of shops overselling services? NO!</li> <li>Why is there a distrust issue? Because we are not taking care of the customer personal needs. <ul> <li>They need to feel safe.</li> <li>They need to have a great experience.</li> </ul> </li> <li>Is your image current? <ul> <li>Do your customers feel good about the environment they experience at your shop?</li> <li>Clean. Fresh. Modern. </li> </ul> </li> <li>Don’t make your shop look the same as all the other shops.</li> <li>Customers want a higher level of service and will pay for it.</li> <li>Your image in the market will also attract the best people to work for you.</li> <li>Get a fresh look at your business through a different set of eye. Find someone you trust to help you look at your business. </li> <li>Pay attention to your own purchase decisions.</li> </ul> <ul> <li>A special thanks to Ryan Clo for sharing his passion – For The Record.</li> <li>Books mentioned in the content library <a href="https://remarkableresults.biz/books/" rel="noopener nofollow" target="_blank">HERE</a></li> <li>Leave me an honest review on <a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" rel="noopener nofollow" target="_blank">iTunes</a>. Your ratings and reviews really help and I read each one of them.</li> <li>Email Carm <a href="mailto:carm@remarkableresults.biz" rel="noopener">HERE</a>.</li> </ul> <a href="mailto:carm@remarkableresults.biz" rel="noopener"></a> Be socially involved and in touch with the show: <a href="http://on.fb.me/1OKap9H" rel="nofollow noopener" target="_blank">Facebook</a><a href="http://bit.ly/1Qn68fO" rel="nofollow noopener" target="_blank">Twitter</a><a href="http://bit.ly/1SVqRvh" rel="nofollow noopener" target="_blank">Linked In</a><a href="mailto:carm@remarkableresults.biz" rel="nofollow noopener">Email</a><a href="https://remarkableresults.biz/events" rel="noopener nofollow" target="_blank">Events</a><a href="http://bit.ly/2pY3V2U" rel="noopener nofollow" target="_blank">Instagram</a><a href="https://remarkableresults.biz/speaking" rel="noopener nofollow" target="_blank">Speaking</a> This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software. Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable. FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video and vehicle specific notes about a vehicle’s condition can be shared quickly with vehicle owners. This simple, fully customizable system is designed to operate on any Android device. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners. Today’s vehicle owners want to receive their vehicles health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to <a href="http://www.flexcheckauto.com" rel="noopener nofollow" target="_blank">FlexCheckAuto.com</a> to learn more. <a href="http://eepurl.com/bhqME9" rel="noopener nofollow" target="_blank"></a> Download the Remarkable Results Radio listening APP for your smart device: <a href="http://bit.ly/2vm0Te7" rel="noopener nofollow" target="_blank"></a><a href="https://itunes.apple.com/app/id1188757689" rel="noopener nofollow" target="_blank"></a> Find a Top Podcast Listening APP for your Mobil Device, Click <a href="https://remarkableresults.biz/app" rel="noopener nofollow" target="_blank">HERE.</a> <a href="https://remarkableresults.biz/app" rel="noopener nofollow" target="_blank"></a> The views and opinions expressed are those of my guest and do not necessarily reflect the views and opinions of the author, sponsors, associates or affiliates of LSTN MEDIA LLC