Chanice Henry's guest appearances

Chanice Henry

CX Network

B2BiQ

Sarah Aerni

Alexis Smith

Bruce Daisley

Laura Evans

James Dodkins

Claude Silver

Timothy Renick

James Potter

David Gruber

Deborah Kops

Andrew Moore

Beju Shah

Cathy O'Dowd

Jamie Campbell

Nick Muir

OwlTail

Chanice Henry has been in the B2B news world for over six years. Currently, she is the CX Network editor. We asked her what is keeping CX professionals up at night, and Henry touches on financial return, and building a customer-centric—not business-centric—corporate culture. Henry encourages the utilization of tools like NPS and other metrics to meet goals and gets granular with a specific case study. Her latest report is on the digital experience. In her words, “This report just kind of gives a bit of a benchmark for how CX practitioners are going about defining the digital experience of their customers, looking at it internally.”

<p>Chanice Henry has been in the B2B news world for over six years. Currently, she is the CX Network editor. We asked her what is keeping CX professionals up at night, and Henry touches on financial return, and building a customer-centric—not business-centric—corporate culture. Henry encourages the utilization of tools like NPS and other metrics to meet goals and gets granular with a specific case study. Her latest report is on the digital experience. In her words, “This report just kind of gives a bit of a benchmark for how CX practitioners are going about defining the digital experience of their customers, looking at it internally.”</p>

Ep. 123: Chanice Henry, CX Network