Lisanne Norman's guest appearances

Lisanne Norman

Rosenfeld Review Podcast

Awkward Silences 

Anthro to UX with Matt Artz

OwlTail

Lisanne Norman  entered the tech field as a UX researcher in 2015 and quickly advanced to lead researcher at Dell, then Visa. She founded Black UX Austin and was the UX lead researcher at Gusto. And then she left in 2022. Because she had had enough. And because she wanted to make a difference. She is now co-director of DEI at the Hotchkiss School in Connecticut.In today’s interview, Lisanne shares her career journey and the tools she acquired in various positions along the way. We get a glimpse of what it’s like to be a Black woman in tech. We also get a hint at what it might take to keep a Black woman (or other individuals from marginalized groups) in the space. We hear of the microaggressions that can and do occur in the workplace, and Lisanne helps us imagine the exhaustion of functioning in such an environment day after day. She has worked in established, entrenched cultures and in young, seemingly flexible startups, and she found that both environments are lacking in their efforts to bring marginalized people groups to the table.     Lisanne will be sharing more at Advancing Research 2023, March 27-29. Her talk is “Why I Left Research.” What you’ll learn from this episode: • What the UX research world looks like from a Black woman’s point of view • The types of microaggressions Lisanne endured in the workplace and public places like airports • Why being a marginalized voice at work – even in a young, flexible culture – can be exhausting • The difference between culture-fit and culture-add • What companies need to do to attract and retain BIPOC employees – and why it’s worth the effort to do soQuick Reference Guide • [00:15] Introduction of Lisanne • [01:38] Lisanne explains how she stumbled upon research as a possible career and found herself working for Dell • [05:19] Lisanne’s time working directly with Dell as part of their design team and her later transition to Visa  • [12:40] Lisanne explains the frustrations she endured at Visa and her switch to a young e-commerce company  • [19:13] Feeling weighed down by microaggressions, keeping notes, and educating those who should know better • [21:13] Covid, taking a break, Black UX Austin, Gusto, and George Floyd  • [27:55] BREAK: Books recently published by Rosenfeld Media   • [30:08] On what it would take for Lisanne to get back into UX research • [35:01] On the potential of learning from past modules of successful “adding”  • [37:41] Lisanne’s gift to our listeners: POCIT (People of Color in Tech)

Lisanne Norman entered the tech field as a UX researcher in 2015 and quickly advanced to lead researcher at Dell, then Visa. She founded Black UX Austin and was the UX lead researcher at Gusto. And then she left in 2022. Because she had had enough. And because she wanted to make a difference. She is now co-director of DEI at the Hotchkiss School in Connecticut. In today’s interview, Lisanne shares her career journey and the tools she acquired in various positions along the way. We get a glimpse of what it’s like to be a Black woman in tech. We also get a hint at what it might take to keep a Black woman (or other individuals from marginalized groups) in the space. We hear of the microaggressions that can and do occur in the workplace, and Lisanne helps us imagine the exhaustion of functioning in such an environment day after day. She has worked in established, entrenched cultures and in young, seemingly flexible startups, and she found that both environments are lacking in their efforts to bring marginalized people groups to the table. Lisanne will be sharing more at Advancing Research 2023, March 27-29. Her talk is “Why I Left Research.” What you’ll learn from this episode: • What the UX research world looks like from a Black woman’s point of view • The types of microaggressions Lisanne endured in the workplace and public places like airports • Why being a marginalized voice at work – even in a young, flexible culture – can be exhausting • The difference between culture-fit and culture-add • What companies need to do to attract and retain BIPOC employees – and why it’s worth the effort to do so Quick Reference Guide • [00:15] Introduction of Lisanne • [01:38] Lisanne explains how she stumbled upon research as a possible career and found herself working for Dell • [05:19] Lisanne’s time working directly with Dell as part of their design team and her later transition to Visa • [12:40] Lisanne explains the frustrations she endured at Visa and her switch to a young e-commerce company • [19:13] Feeling weighed down by microaggressions, keeping notes, and educating those who should know better • [21:13] Covid, taking a break, Black UX Austin, Gusto, and George Floyd • [27:55] BREAK: Books recently published by Rosenfeld Media • [30:08] On what it would take for Lisanne to get back into UX research • [35:01] On the potential of learning from past modules of successful “adding” • [37:41] Lisanne’s gift to our listeners: POCIT (People of Color in Tech)

Lisanne Norman on Why She Left UX Research

Gusto

What’s it like to be black in UX right now? Are companies sticking by their plans for diversity and inclusion? How do researchers ensure their work is as inclusive as possible? This week on the podcast, Dr. Lisanne Norman joins Erin and JH to talk about all this and more. Lisanne is the UX Research Lead at Gusto, a founder of Black UX Austin, and an advocate for diversity and inclusion in tech. Head to the User Interviews blog for the transcript and episode highlights: https://bit.ly/awkward-lisanne--- Send in a voice message: https://podcasters.spotify.com/pod/show/awkwardsilences/message

What’s it like to be black in UX right now? Are companies sticking by their plans for diversity and inclusion? How do researchers ensure their work is as inclusive as possible? This week on the podcast, Dr. Lisanne Norman joins Erin and JH to talk about all this and more. Lisanne is the UX Research Lead at Gusto, a founder of Black UX Austin, and an advocate for diversity and inclusion in tech. Head to the User Interviews blog for the transcript and episode highlights: <a href="https://bit.ly/awkward-lisanne" rel="nofollow" target="_blank">https://bit.ly/awkward-lisanne</a>--- Send in a voice message: <a href="https://podcasters.spotify.com/pod/show/awkwardsilences/message" rel="nofollow" target="_blank">https://podcasters.spotify.com/pod/show/awkwardsilences/message</a>

#83 - Being Black in UX Research with Dr. Lisanne Norman of Gusto

In this episode of the Anthro to UX podcast, Lisanne Norman speaks with Matt Artz about her UX journey. Lisanne earned a PhD in African &amp; African American Studies &amp; Social Anthropology from Harvard University and has since gone on to work as a UX researcher at Dell, Visa, and most recently Gusto. Lisanne is also the founder of Black UX Austin and an advocate for inclusive design.Lisanne NormanLisanne holds a PhD in African &amp; African American Studies &amp; Social Anthropology from Harvard University, where she taught about African American history &amp; education. She has been a UX Research Director &amp; Lead in Austin for the past 5 years working on products as diverse as personal computers to fintech to ecommerce platforms. Her passion to create inclusive, customer-centric products motivates her every day. Recently, she co-founded Black UX Austin, an organization that seeks to provide a safe space for people of African descent in the design community in Austin, while promoting diversity and inclusion within the larger community.Recommended Links Lisanne Norman on LinkedIn Black UX Austin

In this episode of the Anthro to UX podcast, Lisanne Norman speaks with Matt Artz about her UX journey. Lisanne earned a PhD in African &amp; African American Studies &amp; Social Anthropology from Harvard University and has since gone on to work as a UX researcher at Dell, Visa, and most recently Gusto. Lisanne is also the founder of Black UX Austin and an advocate for inclusive design. Lisanne Norman Lisanne holds a PhD in African &amp; African American Studies &amp; Social Anthropology from Harvard University, where she taught about African American history &amp; education. She has been a UX Research Director &amp; Lead in Austin for the past 5 years working on products as diverse as personal computers to fintech to ecommerce platforms. Her passion to create inclusive, customer-centric products motivates her every day. Recently, she co-founded Black UX Austin, an organization that seeks to provide a safe space for people of African descent in the design community in Austin, while promoting diversity and inclusion within the larger community. Recommended Links <ul> <li><a href="https://www.linkedin.com/in/lisanne-norman-phd" rel="noopener nofollow" target="_blank">Lisanne Norman on LinkedIn</a></li> <li><a href="https://www.meetup.com/blackuxaustin/" rel="noopener nofollow" target="_blank">Black UX Austin</a></li></ul>