John Eppstein's guest appearances

John Eppstein

Remarkable Results Radio Podcast

Sam Craven

Mike Rowe

Chris Voss

Scott Wheeler

Steve Ciabattoni

Tony Adams

Mike Michalowicz

Mike Davidson

Joe Hanson

Chris Gardner

Tim Dwyer

Tom Ziglar

Ryan Blair

John Maxwell

Jim Cathcart

OwlTail

Donnie Hudson

Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared.Guest Host Donnie Hudson from Troy Auto Care in Troy Michigan. Donnie will talk about the ‘Customer Experience’. Donnie’s previous episodes HERE.Virtual Shop Tour by John Eppstein from John’s Automotive Care in San Diego, CA. John’s previous episodes HERE.Trivia Challenge: Which car company has the ‘Spirit of Ecstasy’ as their Mascot?Listen for the fortune cookie wisdom of the weekhttps://youtu.be/BrU85J-uptADorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Your weekly broadcast production with wisdom shared by our guest host and a virtual shop tour. There is a trivia challenge and a special fortune cookie wisdom shared.<ul><li>Guest Host Donnie Hudson from Troy Auto Care in Troy Michigan. Donnie will talk about the ‘Customer Experience’. Donnie’s previous episodes <a href="https://remarkableresults.biz/?s=Donnie+Hudson" rel="nofollow" target="_blank">HERE</a>.</li><li>Virtual Shop Tour by John Eppstein from John’s Automotive Care in San Diego, CA. John’s previous episodes <a href="https://remarkableresults.biz/?s=+John+Eppstein" rel="nofollow" target="_blank">HERE</a>.</li><li>Trivia Challenge: Which car company has the ‘Spirit of Ecstasy’ as their Mascot?</li><li>Listen for the fortune cookie wisdom of the week</li></ul><a href="https://youtu.be/BrU85J-uptA" rel="nofollow" target="_blank">https://youtu.be/BrU85J-uptA</a>Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at<a href="http://www.dormanproducts.com/Tour" rel="nofollow" target="_blank"> www.DormanProducts.com/Tour</a>

Donnie Hudson and Shop Tour with John Eppstein [AW 049]

Rocky Khamenian is the owner/operator of Bimmer &amp; Benz Specialists in Costa Mesa, located in south Orange County, CA. He is an active member of Chapters 48 and 50 of the Automotive Service Councils of California. He has served on the Board of Directors for those chapters. Throughout his 32-year career, Rocky has continually increased his education to maintain the highest possible level of professionalism. He’s achieved the status of Master Technician through ASE and he has completed a wide variety of technical classes on the repair and maintenance of BMW and Mercedes Benz vehicles through WTI. He is becoming certified as a Bosch Master Technician. Rocky is the outgoing president of ASCCA Automotive Service Councils of California. He gives some life lessons for every shop owners, shares the importance of association membership and gives us a glimpse of the new ASCCA Degree program at Cuyamaca College in El Cajon, California. Look for Rocky’s other Episodes HERE. Rory Balmer of Twin Peaks Auto Service in Twin Peaks is a past ASCCA Chapter 14 President and a past ASCCA Membership Committee Chair. He is the incoming ASCCA Vice-President. Rory is working full-time at his business.  He attends De Vry University, where he is completing a BA degree in technical management. He will be attending Washington State University, entering into the Executive MBA program. ASCCA Past President Mary Kemnitz says Rory is “One of the most effective committee members I have ever had the pleasure to work with. He has won the “One Member Can Campaign” twice. He has had a significant impact on the growth and energy within Chapter 14. John Eppstein is the owner of John’s Automotive Care in San Diego, CA. He is the incoming ASCCA President. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Hear John in our one on one interview in episode 119, 200 and Academy 003 on the Top Qualities of a Service Advisor. Look for John’s other episodes HERE. Key Talking Points:  ASCCA Presidency- engage and unite  automotive shop owners  Follow guidelines  Do the guidelines with your own personality  On 8 committees, visit chapters, and constant communication with the administration  Brought vendors to the association- make industry and association stronger, will only help their business in the end   VP Rory- ETI committee (Education Training and Information) Getting new members- need to continue to connect with shops (what’s working and not working), every shop has different problems, “what can we do to help?”  Enroll and inspire other chapter leaders/members to connect with people  Legislative day- April, make an impact on shop and industry    Biggest challenges for automotive shops  Finding quality employees  Lack of training HR issues as your business grow larger   Connected cars  Informing members about the future and beyond Team weekend trainings- 4 times per year NASTAF securities    Resources:  Thanks to Rocky Khamenian, John Eppstein, and Rory Balmer for his contribution to the aftermarket’s premier podcast. Twin Peaks Auto Service Website HERE. John’s Automotive Car Website HERE. Bimmer &amp; Benz Specialist Website HERE. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers. Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.    Be socially involved and in touch with the show: FacebookTwitterLinked InEmailEventsSpeaking   Subscribe to a mobile listening app HERE.    The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future. This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day. Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now. To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit www.NAPAAutoCare.com.

Rocky Khamenian is the owner/operator of Bimmer &amp; Benz Specialists in Costa Mesa, located in south Orange County, CA. He is an active member of Chapters 48 and 50 of the Automotive Service Councils of California. He has served on the Board of Directors for those chapters. Throughout his 32-year career, Rocky has continually increased his education to maintain the highest possible level of professionalism. He’s achieved the status of Master Technician through ASE and he has completed a wide variety of technical classes on the repair and maintenance of BMW and Mercedes Benz vehicles through WTI. He is becoming certified as a Bosch Master Technician. Rocky is the outgoing president of ASCCA Automotive Service Councils of California. He gives some life lessons for every shop owners, shares the importance of association membership and gives us a glimpse of the new ASCCA Degree program at Cuyamaca College in El Cajon, California. Look for Rocky’s other Episodes <a href="https://remarkableresults.biz/?s=Rocky+Khamenian" rel="noopener noreferrer nofollow" target="_blank">HERE</a>. Rory Balmer of Twin Peaks Auto Service in Twin Peaks is a past ASCCA Chapter 14 President and a past ASCCA Membership Committee Chair. He is the incoming ASCCA Vice-President. Rory is working full-time at his business.  He attends De Vry University, where he is completing a BA degree in technical management. He will be attending Washington State University, entering into the Executive MBA program. ASCCA Past President Mary Kemnitz says Rory is “One of the most effective committee members I have ever had the pleasure to work with. He has won the “One Member Can Campaign” twice. He has had a significant impact on the growth and energy within Chapter 14. John Eppstein is the owner of John’s Automotive Care in San Diego, CA. He is the incoming ASCCA President. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Hear John in our one on one interview in episode <a href="https://remarkableresults.biz/e119/" rel="noopener noreferrer nofollow" target="_blank">119</a>, <a href="https://remarkableresults.biz/e200/" rel="noopener noreferrer nofollow" target="_blank">200 </a>and Academy <a href="https://remarkableresults.biz/a003/" rel="noopener noreferrer nofollow" target="_blank">003 </a>on the Top Qualities of a Service Advisor. Look for John’s other episodes <a href="https://remarkableresults.biz/?s=john+eppstein" rel="noopener noreferrer nofollow" target="_blank">HERE</a>. <blockquote>Key Talking Points:</blockquote> <ul> <li>ASCCA Presidency- engage and unite  automotive shop owners <ul> <li>Follow guidelines </li> <li>Do the guidelines with your own personality </li> <li>On 8 committees, visit chapters, and constant communication with the administration </li> <li>Brought vendors to the association- make industry and association stronger, will only help their business in the end  </li> <li>VP Rory- ETI committee (Education Training and Information)</li> <li>Getting new members- need to continue to connect with shops (what’s working and not working), every shop has different problems, “what can we do to help?” </li> <li>Enroll and inspire other chapter leaders/members to connect with people </li> <li>Legislative day- April, make an impact on shop and industry </li> </ul> </li> <li>Biggest challenges for automotive shops <ul> <li>Finding quality employees </li> <li>Lack of training</li> <li>HR issues as your business grow larger</li> </ul> </li> <li>Connected cars <ul> <li>Informing members about the future and beyond</li> <li>Team weekend trainings- 4 times per year</li> <li>NASTAF securities</li> </ul> </li> </ul> Resources: <ul> <li>Thanks to Rocky Khamenian, John Eppstein, and Rory Balmer for his contribution to the aftermarket’s premier podcast.</li> <li>Twin Peaks Auto Service Website <a href="http://twinpeaksautoservice.com/" rel="noopener noreferrer nofollow" target="_blank">HERE.</a></li> <li>John’s Automotive Car Website <a href="https://www.johnssandiegoautorepair.com" rel="noopener noreferrer nofollow" target="_blank">HERE.</a></li> <li>Bimmer &amp; Benz Specialist Website <a href="https://www.bimmerfixer.com" rel="noopener noreferrer nofollow" target="_blank">HERE.</a></li> <li>Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library <a href="https://remarkableresults.biz/books/" rel="noopener noreferrer nofollow" target="_blank">HERE</a>. Leaders are readers.</li> <li>Leave me an honest review on <a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" rel="noopener noreferrer nofollow" target="_blank">iTunes</a>. Your ratings and reviews really help and I read each one of them.</li> </ul> <a href="http://eepurl.com/bhqME9" rel="noopener noreferrer nofollow" target="_blank"></a> Be socially involved and in touch with the show: <a href="http://on.fb.me/1OKap9H" rel="nofollow noopener noreferrer" target="_blank">Facebook</a><a href="http://bit.ly/1Qn68fO" rel="nofollow noopener noreferrer" target="_blank">Twitter</a><a href="http://bit.ly/1SVqRvh" rel="nofollow noopener noreferrer" target="_blank">Linked In</a><a href="mailto:carm@remarkableresults.biz" rel="nofollow noopener noreferrer">Email</a><a href="https://remarkableresults.biz/events" rel="noopener noreferrer nofollow" target="_blank">Events</a><a href="https://remarkableresults.biz/speaking" rel="noopener noreferrer nofollow" target="_blank">Speaking</a> Subscribe to a mobile listening app <a href="https://remarkableresults.biz/app/" rel="noopener noreferrer nofollow" target="_blank">HERE</a>. <a href="https://remarkableresults.biz/app/" rel="noopener noreferrer nofollow" target="_blank"></a> The auto care industry is revving up.  New technologies are changing cars and the way people use them. To stay in the driver’s seat of all these advancements, you need to take charge of your learning, your business, and your legacy. That’s where the 2020 NAPA EXPO comes in. With help from industry experts and the best suppliers and manufacturers, the 2020 NAPA EXPO will provide the innovations and answers you need to charge forward into the future. This is your chance to network with experts in the industry. Discover the latest innovations that will help you stay market competitive. Learn more about new products, services, and equipment. You will be using them every day. Join us in Las Vegas, April 6-9, 2020!  Contact your NAPA AUTO PARTS store today to reserve your package for this can’t miss event. Enrollment is going on now. To learn more about NAPA AutoCare and the benefits of being part of the NAPA family, visit <a href="https://www.napaautocare.com/" rel="nofollow" target="_blank">www.NAPAAutoCare.com</a>.

RR 411: Changing of the Guard at ASCCA with Incoming President John Eppstein