Nicole Dwyer's guest appearances

Nicole Dwyer

Sage Thought Leadership Podcast

Helping Sells Radio

PayPod: The Payments and Fintech Podcast

Nir Eyal

Scott Young

Andy Paul

Bob Moesta

Melissa Perri

Eliot Peper

Jeff Coyle

Paul Smith

Aaron Ross

Peter Levitan

John Jantsch

Samuel Hulick

Steve Portigal

Tony Ulwick

Michael Redbord

OwlTail

Nicole Dwyer is the senior vice president of portfolio strategy for Quadient She is an experienced Chief Product Officer with a demonstrated history of working in the computer software industry. Nicole is skilled in Business Process, IT Strategy, Enterprise Content Management, Management, and Project Portfolio Management. Nicole is a strong entrepreneurship professional with a BS focused in Management Engineering from Worcester Polytechnic Institute.   Outline   Nicole’s introduction. 0:02   Solving the world’s problems one small idiosyncrasy at a time. 0:44   What is Quadient doing to assist with back office processes? 2:00   The importance of personalization in the medical industry. 3:47   Who is Nicole’s hero and why is it? 5:40  

Nicole Dwyer is the senior vice president of portfolio strategy for Quadient She is an experienced Chief Product Officer with a demonstrated history of working in the computer software industry. Nicole is skilled in Business Process, IT Strategy, Enterprise Content Management, Management, and Project Portfolio Management. Nicole is a strong entrepreneurship professional with a BS focused in Management Engineering from Worcester Polytechnic Institute.   Outline <ul> <li> Nicole’s introduction. 0:02 </li> <li> Solving the world’s problems one small idiosyncrasy at a time. 0:44 </li> <li> What is Quadient doing to assist with back office processes? 2:00 </li> <li> The importance of personalization in the medical industry. 3:47 </li> <li> Who is Nicole’s hero and why is it? 5:40 </li> </ul>

Sage Partner - Nicole Dwyer on how uncertain times are affecting businesses today

I bet you’ve never connected the dots that accounts receivable is a business process that is so tightly connected with customer success. I don’t think I’ve ever thought about that. Sure, we know that collecting money on invoices is important, and we know cash flow is what makes our companies run and what makes the payroll happen. But don’t most of us think that invoices just go about and customers mostly just pay them?  Be honest.  I promise, after you listen to this discussion with YayPay chief product officer, Nicole Dwyer, you will have a new appreciation for the  link accounts receivable has with customers and a new way of thinking about how you work with your customers in whatever business process your software addresses.  Let’s just talk about one example that we talked about with Nicole and one of her customers.  Accounts receivable is not just about looking at a receivables aging reporting and asking, “Why is this customer 3 days late on paying this invoice?”  That’s a transaction question. And prompts the company to reactively  send a reminder.  Nicole wants us to understand that this is not a transaction. There’s a story behind that late payment, and we have to find out what it is so we can help.  Pause. Can you imagine an accounts receivables team thinking that way? What’s the customer story and how can we help? Wow. This is how YayPay helps its customers think. This is what Nicole’s customer is telling her. That when they started thinking about why payments are late and how can they help, they discovered (for example) that a customer is opening up a new store and order more inventory, and frankly, their focus is on that, so they let some invoices slip.  Nicole’s customer says to Nicole (I’m paraphrasing), “If we know this, we can ask, “If we know the story of our customer's expansion, we can be proactive, and work with the customer to help them." Accounts receivable as customer success?  Indeed.  More about Nicole: * On Linkedin* One of Nicole’s blog posts that will blog you away. It’s called, How Smarter AR Can Fix Customer Churn for Your SaaS Business? See what I mean?  This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit helpingsells.substack.com

I bet you’ve never connected the dots that accounts receivable is a business process that is so tightly connected with customer success. I don’t think I’ve ever thought about that. Sure, we know that collecting money on invoices is important, and we know cash flow is what makes our companies run and what makes the payroll happen. But don’t most of us think that invoices just go about and customers mostly just pay them?  Be honest.  I promise, after you listen to this discussion with YayPay chief product officer, Nicole Dwyer, you will have a new appreciation for the  link accounts receivable has with customers and a new way of thinking about how you work with your customers in whatever business process your software addresses.  Let’s just talk about one example that we talked about with Nicole and one of her customers.  Accounts receivable is not just about looking at a receivables aging reporting and asking, “Why is this customer 3 days late on paying this invoice?”  That’s a transaction question. And prompts the company to reactively  send a reminder.  Nicole wants us to understand that this is not a transaction. There’s a story behind that late payment, and we have to find out what it is so we can help.  Pause. Can you imagine an accounts receivables team thinking that way? What’s the customer story and how can we help? Wow. This is how YayPay helps its customers think. This is what Nicole’s customer is telling her. That when they started thinking about why payments are late and how can they help, they discovered (for example) that a customer is opening up a new store and order more inventory, and frankly, their focus is on that, so they let some invoices slip.  Nicole’s customer says to Nicole (I’m paraphrasing), “If we know this, we can ask, “If we know the story of our customer's expansion, we can be proactive, and work with the customer to help them." Accounts receivable as customer success?  Indeed.  More about Nicole: * <a href="https://www.linkedin.com/in/nicole-dwyer-b9612a4/" rel="nofollow" target="_blank">On Linkedin</a>* One of Nicole’s blog posts that will blog you away. It’s called, <a href="https://www.yaypay.com/blog/industry-tips-saas-accounts-receivable" rel="nofollow" target="_blank">How Smarter AR Can Fix Customer Churn for Your SaaS Business</a>? See what I mean? This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit <a href="https://helpingsells.substack.com?utm_medium=podcast&amp;utm_campaign=CTA_1" rel="nofollow" target="_blank">helpingsells.substack.com</a>

185 Nicole Dwyer The Accounts Receivable Team That Asks, "What’s the Customer Story" Wins