Craig Binkley's guest appearances

Craig Binkley

CallTalk™ Radio

Career Success Podcast

Megan Berry

Mark Williams

Peter Hall

Anna Lundberg

Bob Phibbs

Shannon Curtin

Carol Parker Walsh

Mark Coudray

Javier Hernandez

Nabil Malouli

Natalie Petouhoff

Dusty Stanford

Brian Golden

Geoff Colgan

Sarah Hofstetter

OwlTail

2020 has created an intense focus for companies to reconsider their relationship with customers and how they serve them.  The vision and promise of good Customer Experience often talks about creating“wows” with customers at scale.  Yet many of the tech stack tools and operating metrics that dominate the industry discussion can detract from the fundamental human interaction that drives those positive customer responses.  And many companies have yet to create true Customer Experience capabilities tied to their fundamental growth strategies. Craig Binkley, Managing Partner of Fidelum Partners, will talk with us about The Human Brand in all our companies and how to connect our customer service vision and our operating approaches and tools.Guest: Craig Binkley | Fidelum PartnersCraig Binkley is Managing Partner of Fidelum Partners, a strategy consulting firm using customer and employee insights to drive loyalty and growth.  Before Fidelum, Craig was CEO of Northstar – an award-winning insights agency working in over sixty countries from offices in Toronto, New York, Atlanta and London. Craig was also EVP of Strategy for MDC Partners, where he led the network’s insights into digital transformation that is disrupting traditional marketing models and the overall customer experience.  Previously, Craig worked at Coca Cola as Worldwide Director of Marketing for Diet Coke, Coca-Cola light and Minute Maid.

2020 has created an intense focus for companies to reconsider their relationship with customers and how they serve them.  The vision and promise of good Customer Experience often talks about creating“wows” with customers at scale.  Yet many of the tech stack tools and operating metrics that dominate the industry discussion can detract from the fundamental human interaction that drives those positive customer responses.  And many companies have yet to create true Customer Experience capabilities tied to their fundamental growth strategies. Craig Binkley, Managing Partner of Fidelum Partners, will talk with us about The Human Brand in all our companies and how to connect our customer service vision and our operating approaches and tools. Guest: Craig Binkley | Fidelum Partners Craig Binkley is Managing Partner of Fidelum Partners, a strategy consulting firm using customer and employee insights to drive loyalty and growth.  Before Fidelum, Craig was CEO of Northstar – an award-winning insights agency working in over sixty countries from offices in Toronto, New York, Atlanta and London. Craig was also EVP of Strategy for MDC Partners, where he led the network’s insights into digital transformation that is disrupting traditional marketing models and the overall customer experience.  Previously, Craig worked at Coca Cola as Worldwide Director of Marketing for Diet Coke, Coca-Cola light and Minute Maid.

Customer Experience & Your Company’s Human Brand in 2020 | Guest: Craig Binkley

On this episode of the career success podcast we are following up with Craig Binkley, CEO of BINKTHINK Strategy Group on his white paper Digital Transformation and Impact on Value Chains and Routes to Market.During this podcast, Craig takes questions from our network on:The healthcare industry: how does Craig see the impact of digital fitting into the industry and what that means exactly.The human project in New York which is embarking on like the largest study ever, and could revolutionize healthcare because of digital technology.How to get your organization ready to embrace and drive towards digitization.How to motivate and enable people to think and act digital.

On this episode of the career success podcast we are following up with Craig Binkley, CEO of BINKTHINK Strategy Group on his white paper Digital Transformation and Impact on Value Chains and Routes to Market. During this podcast, Craig takes questions from our network on: The healthcare industry: how does Craig see the impact of digital fitting into the industry and what that means exactly. The human project in New York which is embarking on like the largest study ever, and could revolutionize healthcare because of digital technology. How to get your organization ready to embrace and drive towards digitization. How to motivate and enable people to think and act digital.

Podcast: Digital Transformation and Impact on Value Chains and Routes to Market with Craig Binkley