Joyce Kim's guest appearances

Joyce Kim

Beauty Is Your Business - beautytech and beauty innovation

Punk CX with Adrian Swinscoe

Living Room Pod

David Campbell

Lauren Currie

Guy Kawasaki

Tom Peters

Gary Vaynerchuk

Seth Godin

Estee Lauder

Chris Brogan

Todd Olson

Kevin Kelly

Mark Babbitt

Rob Walker

Kim Taylor

Robert Burns

Rory Sutherland

OwlTail

We have Joyce Kipum Kim join the Living Room for an absolute banger! By far the longest session(s) we've had because of technical issues, we guarantee you will enjoy this episode as Joyce shares all about her life. This 동네친구 is super honest and provides a refreshing (read: female) perspective and thoroughly encouraged Chun and Shim as we got to know her story. Stick around till the very end to get a picture of what we had to go through to get this podcast set up...--- Support this podcast: https://podcasters.spotify.com/pod/show/livingroompod/support

We have Joyce Kipum Kim join the Living Room for an absolute banger! By far the longest session(s) we've had because of technical issues, we guarantee you will enjoy this episode as Joyce shares all about her life. This 동네친구 is super honest and provides a refreshing (read: female) perspective and thoroughly encouraged Chun and Shim as we got to know her story. Stick around till the very end to get a picture of what we had to go through to get this podcast set up...--- Support this podcast: <a href="https://podcasters.spotify.com/pod/show/livingroompod/support" rel="payment nofollow" target="_blank">https://podcasters.spotify.com/pod/show/livingroompod/support</a>

Episode 14: Joyce Kim

Today’s interview is with Joyce Kim, the Chief Marketing Officer (CMO) for Genesys, a global leader in cloud -based customer experience and contact centre solutions that serves over 11,000 mid-sized and large businesses around the world. Joyce joins me today to talk about what it’s going to take for organizations to deliver a more empathetic experience to their customers, how empathy will move from fuzzy to actionable, how CMOs can take responsibility addressing customer experience woes as well as what lessons service and experience leaders need to be learning. This interview follows on from my recent interview – Journey analytics and orchestration is helping brands stop doing stupid stuff – Interview with Mark Smith of Kitewheel — and is number 380 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Today’s interview is with Joyce Kim, the Chief Marketing Officer (CMO) for <a href="https://www.genesys.com/" rel="nofollow" target="_blank">Genesys</a>, a global leader in cloud -based customer experience and contact centre solutions that serves over 11,000 mid-sized and large businesses around the world. Joyce joins me today to talk about what it’s going to take for organizations to deliver a more empathetic experience to their customers, how empathy will move from fuzzy to actionable, how CMOs can take responsibility addressing customer experience woes as well as what lessons service and experience leaders need to be learning. This interview follows on from my recent interview – <a href="https://www.adrianswinscoe.com/2021/03/journey-analytics-and-orchestration-is-helping-brands-stop-doing-stupid-stuff-interview-with-mark-smith-of-kitewheel/" rel="nofollow" target="_blank">Journey analytics and orchestration is helping brands stop doing stupid stuff – Interview with Mark Smith of Kitewheel</a> — and is number 380 in the series of <a href="https://www.adrianswinscoe.com/category/interviews/" rel="nofollow" target="_blank">interviews</a> with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

Delivering empathetic customer experiences will require us to move from fuzzy into action - Interview with Joyce Kim, Chief Marketing Officer at Genesys

Selena Gomez's beauty brand offers "makeup made to feel good in, without hiding what makes you unique." Joyce Kim (Chief Product Officer) and Katie Welch (Chief Marketing Officer) of Rare Beauty offer a look behind the brand to hosts Karen Moon, April Franzino, and Abby Wallach.Instagram: https://www.instagram.com/beautybizshow/See omnystudio.com/listener for privacy information.

Selena Gomez's beauty brand offers "makeup made to feel good in, without hiding what makes you unique." Joyce Kim (Chief Product Officer) and Katie Welch (Chief Marketing Officer) of Rare Beauty offer a look behind the brand to hosts Karen Moon, April Franzino, and Abby Wallach.<a href="https://www.instagram.com/beautybizshow/" rel="payment nofollow" target="_blank">Instagram: https://www.instagram.com/beautybizshow/</a>See <a href="https://omnystudio.com/listener" rel="nofollow" target="_blank">omnystudio.com/listener</a> for privacy information.

Joyce Kim and Katie Welch of Rare Beauty - Making an Impact