Sarah Coope's guest appearances

Sarah Coope

Simon Ward, The High Performance Human Triathlon Podcast

You Are Not A Frog

Hull Vineyard Church

Mark Allen

Rob Bell

Mike Lombardi

Joel McHale

Jonathan Ward

Alex Hutchinson

Tom Hughes

Kelly Starrett

Debbie Potts

Patrick McKeown

Luke Tyburski

Darryl Edwards

Gary Hughes

Simon Blackburn

Mike Harris

OwlTail

Annalene Weston

A complaint or investigation is one of the most stressful things you can experience as a healthcare professional, and this is true no matter what sort of job you do. However, we can’t live and work in fear of complaints and we should certainly not beat ourselves up when we make a mistake (and we will do). There are better ways to handle these situations.Drs Sarah Coope, Annalene Weston, and Sheila Bloomer join us in this first episode in a new series on ‘Complaints and How to Survive Them’ created in partnership with Medical Protection and Dental Protection, to talk about coaching doctors and dentists through complaints made against them. We also talk about the perfectionist mindset and how changing our perspective towards failure can help us and those around us.If you want to know how to deal better with complaints made against doctors and other professionals in high-stress jobs, stay tuned to this episode.Here are 3 reasons why you should listen to the full episode:Find out the difference between a fixed and a growth mindset.Know how reframing some of our negative self-talk can help us when we fail.Discover the one phrase we should have learned in our training that might save us from false expectations.Episode Highlights[07:47] Why We Deal with Complaints BadlyMany don't have the mental-emotional capacity to deal with having hurt someone else.Medical professionals are used to success but not failure.[15:53] Being Kind to Ourselves as PractitionersMedical culture teaches its trainees and professionals that they come second to patients. Practitioners are not as kind to themselves as they need or deserve to be.[17:44] Growth Mindset vs Fixed MindsetThe fixed mindset makes a person feel being a failure is their identity.The growth mindset takes failure as a learning opportunity.[24:23] Having High Expectations and Being Perfect We are uncomfortable with making mistakes and have unrealistic expectations.Reassure practitioners that they are not the only ones making mistakes. Be kind to yourself. [27:45] Having a MentorMentors can help you understand the 'why' of a clinical mistake.[30:54] Imposter SyndromeSome dental practitioners don't want other people to see their work. [34:14] Getting Out of the Perfectionist MindsetIdentify the mindset of someone going through a complaint.  Spend some time asking them about their thoughts behind their feelings.Reframe someone's perspective to step back and start building confidence.[40:32] Top TipsAccept that mistakes and difficult situations will happen.Be willing to grow from mistakes.Speak to somebody early on.Trainees need to accept they will make mistakes. Some of them will be serious, and that is okay. ResourcesJoin our Permission to Thrive CPD Membership for doctors.Medical Protection SocietyDental Protection AustraliaThe Power of Believing You Can Improve, a TED talk by Carol DweckConnect with SarahConnect with AnnaleneContact Sheila here.Mentioned in this episode:Work Well WebinarsFind out more about our new Work Well evening webinar subscriptionEpisode sponsorBennison Brown: specialists in mortgages for healthcare workers

A complaint or investigation is one of the most stressful things you can experience as a healthcare professional, and this is true no matter what sort of job you do. However, we can’t live and work in fear of complaints and we should certainly not beat ourselves up when we make a mistake (and we will do). There are better ways to handle these situations.Drs Sarah Coope, Annalene Weston, and Sheila Bloomer join us in this first episode in a new series on ‘Complaints and How to Survive Them’ created in partnership with Medical Protection and Dental Protection, to talk about coaching doctors and dentists through complaints made against them. We also talk about the perfectionist mindset and how changing our perspective towards failure can help us and those around us.If you want to know how to deal better with complaints made against doctors and other professionals in high-stress jobs, stay tuned to this episode.Here are 3 reasons why you should listen to the full episode:<ol><li>Find out the difference between a fixed and a growth mindset.</li><li>Know how reframing some of our negative self-talk can help us when we fail.</li><li>Discover the one phrase we should have learned in our training that might save us from false expectations.</li></ol>Episode Highlights[07:47] Why We Deal with Complaints Badly<ul><li>Many don't have the mental-emotional capacity to deal with having hurt someone else.</li><li>Medical professionals are used to success but not failure.</li></ul>[15:53] Being Kind to Ourselves as Practitioners<ul><li>Medical culture teaches its trainees and professionals that they come second to patients. </li><li>Practitioners are not as kind to themselves as they need or deserve to be.</li></ul>[17:44] Growth Mindset vs Fixed Mindset<ul><li>The fixed mindset makes a person feel being a failure is their identity.</li><li>The growth mindset takes failure as a learning opportunity.</li></ul>[24:23] Having High Expectations and Being Perfect <ul><li>We are uncomfortable with making mistakes and have unrealistic expectations.</li><li>Reassure practitioners that they are not the only ones making mistakes. </li><li>Be kind to yourself. </li></ul>[27:45] Having a Mentor<ul><li>Mentors can help you understand the 'why' of a clinical mistake.</li></ul>[30:54] Imposter Syndrome<ul><li>Some dental practitioners don't want other people to see their work. </li></ul>[34:14] Getting Out of the Perfectionist Mindset<ul><li>Identify the mindset of someone going through a complaint.  </li><li>Spend some time asking them about their thoughts behind their feelings.</li><li>Reframe someone's perspective to step back and start building confidence.</li></ul>[40:32] Top Tips<ul><li>Accept that mistakes and difficult situations will happen.</li><li>Be willing to grow from mistakes.</li><li>Speak to somebody early on.</li><li>Trainees need to accept they will make mistakes. Some of them will be serious, and that is okay.</li></ul> Resources<ul><li>Join our <a href="http://www.permissiontothrive.org" rel="noopener noreferrer nofollow" target="_blank">Permission to Thrive </a>CPD Membership for doctors.</li><li><a href="https://www.medicalprotection.org/" rel="noopener noreferrer nofollow" target="_blank">Medical Protection Society</a></li><li><a href="https://www.dentalprotection.org/" rel="noopener noreferrer nofollow" target="_blank">Dental Protection Australia</a></li><li><a href="https://www.ted.com/talks/carol_dweck_the_power_of_believing_that_you_can_improve" rel="noopener noreferrer nofollow" target="_blank">The Power of Believing You Can Improve</a>, a TED talk by Carol Dweck</li><li><a href="https://www.medicalprotection.org/uk/contact" rel="noopener noreferrer nofollow" target="_blank">Connect with Sarah</a></li><li><a href="https://www.dentalprotection.org/australia/contact-us" rel="noopener noreferrer nofollow" target="_blank">Connect with Annalene</a></li><li>Contact Sheila <a href="https://www.medicalprotection.org/uk/contact" rel="noopener noreferrer nofollow" target="_blank">here</a>.</li></ul>Mentioned in this episode:Work Well WebinarsFind out more about our new <a href="https://www.shapestoolkit.com/workwell" rel="nofollow" target="_blank">Work Well evening webinar subscription</a>Episode sponsor<a href="https://youarenotafrog.com/mortgages/" rel="nofollow" target="_blank">Bennison Brown</a>: specialists in mortgages for healthcare workers

Complaints and How to Survive Them E1: Preparing to Fail Well with Drs Sarah Coope, Annalene Weston and Sheila Bloomer

Simon Ward

This week I return to the theme of Legends of British Triathlon and our first female guest, Sarah Coope.  Sarah was a 6 time European champion over all distances from Standard (1) to Ironman (2).  She was also the first GB female to make it onto the podium at the Ironman World Championships in Hawaii, finishing third behind Paula Newby-Fraser and Erin Baker. Since retiring from competition in the mid 90’s, Sarah has maintained a presence in triathlon as a coach with her longtime partner Glenn Cook, running Team Bodyworks Performance Triathlon in Eastbourne. This is another great chat and as you’ll hear at the end Sarah enjoyed reminiscing some of her triathlon experiences including: The importance of play in the development of youth and junior athletes How a serious crash with a car led to her first triathlon bike and the start of a successful tri career Racing at the Home Nations event in N. Ireland and training with a security escort Sarah’s first wetsuit swim at the Nice International triathlon in France, a perfect example of why you should never try anything new on race day Completing her first Ironman having consumed just water Training in San Diego, the mecca of triathlon, in the late 80’s Just because you finish third in Kona doesn’t mean you have the perfect race The challenges of coaching junior athletes To find out more about Sarah’s coaching work please visit the website, https://www.teambodyworks.com/ or the Facebook page Team Bodyworks XTC. To find out more about Simon’s coaching please visit his website here. To follow Simon on Facebook, click here. For more information please go to www.SimonWardTriathlonCoach.com, or www.TheTriathlonCoach.com, or email Beth@TheTriathlonCoach.com. 

This week I return to the theme of Legends of British Triathlon and our first female guest, Sarah Coope.  Sarah was a 6 time European champion over all distances from Standard (1) to Ironman (2).  She was also the first GB female to make it onto the podium at the Ironman World Championships in Hawaii, finishing third behind Paula Newby-Fraser and Erin Baker. Since retiring from competition in the mid 90’s, Sarah has maintained a presence in triathlon as a coach with her longtime partner Glenn Cook, running Team Bodyworks Performance Triathlon in Eastbourne. This is another great chat and as you’ll hear at the end Sarah enjoyed reminiscing some of her triathlon experiences including: <ul><li>The importance of play in the development of youth and junior athletes</li> <li>How a serious crash with a car led to her first triathlon bike and the start of a successful tri career</li> <li>Racing at the Home Nations event in N. Ireland and training with a security escort</li> <li>Sarah’s first wetsuit swim at the Nice International triathlon in France, a perfect example of why you should never try anything new on race day</li> <li>Completing her first Ironman having consumed just water</li> <li>Training in San Diego, the mecca of triathlon, in the late 80’s</li> <li>Just because you finish third in Kona doesn’t mean you have the perfect race</li> <li>The challenges of coaching junior athletes</li> </ul>To find out more about Sarah’s coaching work please visit the website, <a href="https://www.teambodyworks.com/" rel="nofollow" target="_blank">https://www.teambodyworks.com/</a> or the Facebook page Team Bodyworks XTC. To find out more about Simon’s coaching please visit his website <a href="https://www.simonwardtriathloncoach.com/" rel="nofollow" target="_blank">here</a>. To follow Simon on Facebook, click <a href="https://www.facebook.com/simon.ward1" rel="nofollow" target="_blank">here</a>. For more information please go to <a href="http://www.simonwardtriathloncoach.com/" rel="nofollow" target="_blank">www.SimonWardTriathlonCoach.com</a>, or <a href="http://www.thetriathloncoach.com/" rel="nofollow" target="_blank">www.TheTriathlonCoach.com</a>, or email <a href="mailto:Beth@TheTriathlonCoach.com">Beth@TheTriathlonCoach.com</a>.

Simon Ward and Sarah Coope