Louis Altazan's guest appearances

Louis Altazan

The Street Report

Remarkable Results Radio Podcast

In Their Own Words

Mike Rowe

Chris Voss

Scott Wheeler

Steve Ciabattoni

Tony Adams

Mike Michalowicz

Mike Davidson

Joe Hanson

Chris Gardner

Tim Dwyer

Tom Ziglar

Adam Ray

Ryan Blair

John Maxwell

Ben Gleib

OwlTail

Louis Altazan, President of AGCO Automotive Corporation. He studied under Dr. W. Edwards Demming the father of Quality Management. Louis’s approach to handling clients, leadership and auto repair is worthy of a series of interviews.  He is a regular contributor on the Shop Management forum on iATN.   Key Talking Points   Studied under Dr. Edwards Deming the father of Quality Revolution Technicians understand over owners when you talk processes Most managers in the US want a cafeteria plan for Quality Mangement.   They want to pick and choose what they want to implement   To get it right you’ve got to implement all 14 principles of Total Quality Management The aftermarket has been slow to accept the principles of Quality Mangement When times are good Deming’s plan works. When times are bad it works even better  You can survive the lean times even better In spite of itself,  the aftermarket does well   Louis does not make a large margin on parts but makes it up on his labor charge.  Anyone can find out the price of parts whenever they want   Everyone in the shop contributes to improving processes and systems  He assigns a project and pays for the time his people invest. Plan – Do – Study – Act. is the process for evaluating a project    Some people are unwilling to implement and can use the Plan/Do/Study/Act discipline to start the project on a small scale without hurting the company  Don’t overanalyze You’ll never know if it will work unless you try it   White Shirts on the techs White Floors in the shop To become a continuous improvement leader:  Have the theory of a system Understand numbers or statistics Knowledge of physiology. How people think Theory of knowledge. How do we know the things we know    Resources:  Thanks to Louis Altazan for his contribution to the aftermarket’s premier podcast. Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers. Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them. Love what we do, buy a cup of coffee HERE.    Be socially involved and in touch with the show: FacebookTwitterLinked In EmailEventsSpeaking Subscribe to a mobile listening app HERE.   The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

Louis Altazan, President of AGCO Automotive Corporation. He studied under Dr. W. Edwards Demming the father of Quality Management. Louis’s approach to handling clients, leadership and auto repair is worthy of a series of interviews.  He is a regular contributor on the Shop Management forum on iATN. <blockquote> <h4>Key Talking Points</h4> </blockquote> <ul> <li>Studied under Dr. Edwards Deming the father of Quality Revolution</li> <li>Technicians understand over owners when you talk processes</li> <li>Most managers in the US want a cafeteria plan for Quality Mangement.  <ul> <li>They want to pick and choose what they want to implement</li> </ul> </li> <li>To get it right you’ve got to implement all 14 principles of Total Quality Management</li> <li>The aftermarket has been slow to accept the principles of Quality Mangement</li> <li>When times are good Deming’s plan works. When times are bad it works even better <ul> <li>You can survive the lean times even better</li> <li>In spite of itself,  the aftermarket does well</li> </ul> </li> <li>Louis does not make a large margin on parts but makes it up on his labor charge. <ul> <li>Anyone can find out the price of parts whenever they want</li> </ul> </li> <li>Everyone in the shop contributes to improving processes and systems <ul> <li>He assigns a project and pays for the time his people invest.</li> <li>Plan – Do – Study – Act. is the process for evaluating a project</li> </ul> </li> <li> Some people are unwilling to implement and can use the Plan/Do/Study/Act discipline to start the project on a small scale without hurting the company <ul> <li>Don’t overanalyze</li> <li>You’ll never know if it will work unless you try it</li> </ul> </li> <li>White Shirts on the techs</li> <li>White Floors in the shop</li> <li>To become a continuous improvement leader: <ul> <li>Have the theory of a system</li> <li>Understand numbers or statistics</li> <li>Knowledge of physiology. How people think</li> <li>Theory of knowledge. How do we know the things we know</li> </ul> </li> </ul> Resources: <ul> <li>Thanks to Louis Altazan for his contribution to the aftermarket’s premier podcast.</li> <li>Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library <a href="https://remarkableresults.biz/books/" rel="noopener noreferrer nofollow" target="_blank">HERE</a>. Leaders are readers.</li> <li>Leave me an honest review on <a href="https://airtable.com/tblOgQmbnkHekpl0L/viwSbPkieMNhLOmtK/recQNomCKr1D5I9x4" rel="noopener noreferrer nofollow" target="_blank">iTunes</a>. Your ratings and reviews really help and I read each one of them.</li> <li>Love what we do, buy a cup of coffee <a href="https://remarkableresults.biz/coffee/" rel="noopener noreferrer nofollow" target="_blank">HERE</a>.</li> </ul> <a href="http://eepurl.com/bhqME9" rel="noopener noreferrer nofollow" target="_blank"></a> Be socially involved and in touch with the show: <a href="http://on.fb.me/1OKap9H" rel="nofollow noopener noreferrer" target="_blank">Facebook</a><a href="http://bit.ly/1Qn68fO" rel="nofollow noopener noreferrer" target="_blank">Twitter</a><a href="http://bit.ly/1SVqRvh" rel="nofollow noopener noreferrer" target="_blank">Linked In </a><a href="mailto:carm@remarkableresults.biz" rel="nofollow noopener noreferrer">Email</a><a href="https://remarkableresults.biz/events" rel="noopener noreferrer nofollow" target="_blank">Events</a><a href="https://remarkableresults.biz/speaking" rel="noopener noreferrer nofollow" target="_blank">Speaking</a> <h4>Subscribe to a mobile listening app <a href="https://remarkableresults.biz/app/" rel="noopener noreferrer nofollow" target="_blank">HERE</a>.</h4> <a href="https://itunes.apple.com/us/podcast/remarkable-results/id981973526?mt=2" rel="noopener noreferrer nofollow" target="_blank"></a><a href="https://podcasts.google.com/?feed=aHR0cDovL3d3dy5yZW1hcmthYmxlcmVzdWx0cy5iaXovZmVlZC9wb2RjYXN0" rel="noopener noreferrer nofollow" target="_blank"></a><a href="https://remarkableresults.biz/app/" rel="noopener noreferrer nofollow" target="_blank"></a><a href="https://www.iheart.com/podcast/53-remarkable-results-27936023/" rel="noopener noreferrer nofollow" target="_blank"></a><a href="https://open.spotify.com/show/1lp4lTP8ZvWEWwEEXepBq6" rel="noopener noreferrer nofollow" target="_blank"></a> <a href="https://www.buymeacoffee.com/carm" rel="noopener noreferrer nofollow" target="_blank"></a> The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

RR 489: Louis Altazan – Total Quality Management Comes From Great Processes-Systems

Charlie Hammonds

In this episode I talk to Louis Altazan of AGCO Automotive and the Automotive Hour radio show and podcast. Then I talk to Charlie Hammonds of Hammonds Flight School. Both of these Louisiana success stories show exceptional determination and grit to get it done. Hear their secrets to success. our music pick this episode isn't local at all but seeing as it represents both the west and east coast I'll meet them in the middle. From L.A. with their song Rear View featuring Krs 1 it's Substance Abuse available on iTunes  https://itunes.apple.com/us/album/background-music-the-redux/id1143928247 

In this episode I talk to Louis Altazan of AGCO Automotive and the Automotive Hour radio show and podcast. Then I talk to Charlie Hammonds of Hammonds Flight School. Both of these Louisiana success stories show exceptional determination and grit to get it done. Hear their secrets to success. our music pick this episode isn't local at all but seeing as it represents both the west and east coast I'll meet them in the middle. From L.A. with their song Rear View featuring Krs 1 it's Substance Abuse available on iTunes <a href="https://itunes.apple.com/us/album/background-music-the-redux/id1143928247" rel="nofollow" target="_blank"> https://itunes.apple.com/us/album/background-music-the-redux/id1143928247</a>

Episode 7 (Entrepreneurs Louis Altazan & Charlie Hammonds)

Read more about Dr. Deming's work in his books, Out of the Crisis and The New Economics. This week's Podcast features Louis Altazan, President of AGCO Automotive Corporation in Baton Rouge, Louisiana. Louis discusses his introduction to Dr. Deming and his philosophies, his "aha" moment, and the long-term thinking and trust that must be established to succeed.  Louis starts with a brief introduction of AGCO, and his feeling that the automotive industry could be doing better. After toiling for 10 years with various philosophies, it was the 1980 NBC documentary "If Japan Can, Why Can't We" that hit home with him. He picked up the phone and called Dr. Deming. And as they say "the rest is history." Louis began implementing Deming's 14 points right away. His biggest "aha" moment was that "I was the problem." Once he realized this, he called a meeting to apologize and things started to get better right away. Louis removed everyone from the "flat rate" pay system and put them on salary. This helped his staff change their focus from short-term thinking and profits to long-term thinking and trust.  Louis warns that you can't apply some part of Dr. Deming's philosophy and not others - that "it's a cohesive system that all works together." Done this way you will start seeing improvement almost immediately, but the real benefits will be felt about 20 years down the road. 

Read more about Dr. Deming's work in his books, <a href="https://amzn.to/2I6HwNy" rel="noopener nofollow" target="_blank">Out of the Crisis</a> and <a href="https://amzn.to/2Gl4cYD" rel="noopener nofollow" target="_blank">The New Economics</a>. This week's Podcast features Louis Altazan, President of AGCO Automotive Corporation in Baton Rouge, Louisiana. Louis discusses his introduction to Dr. Deming and his philosophies, his "aha" moment, and the long-term thinking and trust that must be established to succeed.  Louis starts with a brief introduction of AGCO, and his feeling that the automotive industry could be doing better. After toiling for 10 years with various philosophies, it was the 1980 NBC documentary "If Japan Can, Why Can't We" that hit home with him. He picked up the phone and called Dr. Deming. And as they say "the rest is history." Louis began implementing Deming's 14 points right away. His biggest "aha" moment was that "I was the problem." Once he realized this, he called a meeting to apologize and things started to get better right away. Louis removed everyone from the "flat rate" pay system and put them on salary. This helped his staff change their focus from short-term thinking and profits to long-term thinking and trust.  Louis warns that you can't apply some part of Dr. Deming's philosophy and not others - that "it's a cohesive system that all works together." Done this way you will start seeing improvement almost immediately, but the real benefits will be felt about 20 years down the road.

Louis Altazan, President of AGCO Automotive Corporation - Realizing "I Was The Problem" Was The First Step To Success