Martha Dorris's guest appearances

Martha Dorris

Rosenfeld Review Podcast

Management Matters Podcast

Building Trust in Government

Karen Evans

Irene Au

Jason Scott

Chuck Todd

Dan Olsen

Freeman Hrabowski

Joe Mitchell

Doug Powell

Denise Jacobs

Laura Klein

Dan Brown

Liza Kindred

Jessica Ivins

Andy Budd

Steve Portigal

OwlTail

Ken Corbin

What should federal agencies focus on when it comes to delivering better services to taxpayers? What policies have been effective, and what more can be done to support agency leaders?Insights from Ken Corbin, Chief Taxpayer Experience Officer at the IRS, and customer experience consultant Martha Dorris.

What should federal agencies focus on when it comes to delivering better services to taxpayers? What policies have been effective, and what more can be done to support agency leaders? Insights from Ken Corbin, Chief Taxpayer Experience Officer at the IRS, and customer experience consultant Martha Dorris.

Improving Customer Experience with Ken Corbin of the IRS and consultant Martha Dorris

On this episode, we welcome Martha Dorris, Founder of Dorris Consulting International, expert on Government Customer Experience, and Academy Fellow to discuss best practices in government service delivery, how individual agencies can improve their customer experience, and how some agile methods can help bring an organization closer to meeting the customer's needs.Music Credits: Sea Breeze by Vlad Gluschenko | https://soundcloud.com/vgl9Music promoted by https://www.free-stock-music.comCreative Commons Attribution 3.0 Unported Licensehttps://creativecommons.org/licenses/by/3.0/deed.en_US

On this episode, we welcome <a href="https://napawash.org/fellow/2420" rel="nofollow" target="_blank">Martha Dorris</a>, Founder of Dorris Consulting International, expert on Government Customer Experience, and Academy Fellow to discuss best practices in government service delivery, how individual agencies can improve their customer experience, and how some agile methods can help bring an organization closer to meeting the customer's needs. Music Credits: Sea Breeze by Vlad Gluschenko | <a href="https://soundcloud.com/vgl9" rel="nofollow" target="_blank">https://soundcloud.com/vgl9</a> Music promoted by <a href="https://www.free-stock-music.com" rel="nofollow" target="_blank">https://www.free-stock-music.com</a> Creative Commons Attribution 3.0 Unported License <a href="https://creativecommons.org/licenses/by/3.0/deed.en_US" rel="nofollow" target="_blank">https://creativecommons.org/licenses/by/3.0/deed.en_US</a>

Improving the Customer Service Experience in Government with Martha Dorris

Martha Dorris, Founder and CEO, Dorris Consulting International, has almost 34 years of government experience in acquisition, technical and program management to customer experience. Martha has run many government organizations that build and deliver agency and citizen facing programs to deliver government services anytime, anywhere on any device.Most recently, Martha led and managed GSA’s Office of Strategic Programs where she brought a customer-centric lens to the services and acquisitions they award. In this Rosenfeld Review episode, she takes a dive into her projects at the GSA improving Customer Experience (as opposed to the previous focus on Customer Service), as well as work across the government and her advice for anyone just starting out.We are pleased that Martha is supporting the curation team for our new Civic Design conference and community, which will be launching soon with our first monthly videoconference. Sign up here to be notified: https://rosenfeldmedia.com/civic-design-2021/ Tickets to Civic Design 2021 are now available; register now! https://rosenfeldmedia.com/civic-design-2021/

Martha Dorris, Founder and CEO, Dorris Consulting International, has almost 34 years of government experience in acquisition, technical and program management to customer experience. Martha has run many government organizations that build and deliver agency and citizen facing programs to deliver government services anytime, anywhere on any device. Most recently, Martha led and managed GSA’s Office of Strategic Programs where she brought a customer-centric lens to the services and acquisitions they award. In this Rosenfeld Review episode, she takes a dive into her projects at the GSA improving Customer Experience (as opposed to the previous focus on Customer Service), as well as work across the government and her advice for anyone just starting out. We are pleased that Martha is supporting the curation team for our new Civic Design conference and community, which will be launching soon with our first monthly videoconference. Sign up here to be notified: <a href="https://rosenfeldmedia.com/civic-design-2021/" rel="nofollow" target="_blank">https://rosenfeldmedia.com/civic-design-2021/</a> Tickets to Civic Design 2021 are now available; register now! <a href="https://rosenfeldmedia.com/civic-design-2021/" rel="nofollow" target="_blank">https://rosenfeldmedia.com/civic-design-2021/</a>

Meet Martha Dorris, Civic Design Co-curator