Stacey Zuniga's guest appearances

Stacey Zuniga

Fintech Impact

David Katz

Ian Crosby

Michael Kitces

Mauricio Di Bartolomeo

Daniel Crosby

Alan Moore

Alex Sklar

Samantha Ettus

Sean Brown

Hayden James

Mark Evans

Yaron Ben-Zvi

Steve Sanduski

Ethan Buchman

Dan Doney

OwlTail

Summary:In this 86th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host discusses IVR with Stacey Zuniga, Vice President of Financial Services at ENACOMM. ENACOMM is a leading provider of innovative, interactive, and intelligent customer-service and assisted-service solutions. This conversation explores many possibilities for the future of voice banking and voice command. Episode Highlights: ● 00:28: – What is the history of ENACOMM and what is the company doing now? ● 02:44: – Let’s talk about some of the previous interfaces for IVR. ● 02:57: – Zuniga describes the evolution from touch-tone to speech recognition to speech-enabled IVR. ● 04:39: – What kind of questions are you dreaming up for Alexa to respond to? ● 05:06: – Zuniga describes using multi-modal interactions and more complicated commands. ● 06:49: – Pereira discusses integrated smart home systems and IVR. ● 08:42: – AI is a cottage industry where growth is outstripping supply in terms of people. ● 09:58: – They compare AI to the crypto industry. ● 11:14: – They discuss how children are growing up in a world with smart systems and voice commands. ● 12:57: – How can this technology be normalized? ● 14:44: – How can you overcome security considerations and user objections? ● 18:24: – Zuniga describes the possibility of a secure authentication cloud that travels with you while integrating biometric data points. ● 22:00: – If you had one wish that would change your industry, what would it be? ● 23:26: – What was the biggest challenge getting the company to where it is today? ● 25:15: – What excites you most about what you’re working on? 3 Key Points 1. ENACOMM is currently producing cutting-edge AI-enhanced voice services and engagement services. 2. ENACOMM sees the world with IVR as a multi-modal world. 3. There’s huge potential for using voice services in security and authentication applications. Tweetable Quotes: ● “We’re able to take that type of technology where it’s contextual, it’s dynamic, it’s personalized, it’s based on what you usually do." – Stacey Zuniga. ● “This platform can be used to ensure security for everyone.” – Stacey Zuniga. ● “That’s what’s exciting today, it to see this technology being adopted more quickly or more rapidly over the next 24-36 months.” – Stacey Zuniga. Resources Mentioned: ●ENACOMM● Stacey Zuniga LinkedIn  Hosted on Acast. See acast.com/privacy for more information.

Summary:In this 86th episode of Fintech Impact, Jason Pereira, award-winning financial planner, university lecturer, writer, and host discusses IVR with Stacey Zuniga, Vice President of Financial Services at ENACOMM. ENACOMM is a leading provider of innovative, interactive, and intelligent customer-service and assisted-service solutions. This conversation explores many possibilities for the future of voice banking and voice command. Episode Highlights: ● 00:28: – What is the history of ENACOMM and what is the company doing now? ● 02:44: – Let’s talk about some of the previous interfaces for IVR. ● 02:57: – Zuniga describes the evolution from touch-tone to speech recognition to speech-enabled IVR. ● 04:39: – What kind of questions are you dreaming up for Alexa to respond to? ● 05:06: – Zuniga describes using multi-modal interactions and more complicated commands. ● 06:49: – Pereira discusses integrated smart home systems and IVR. ● 08:42: – AI is a cottage industry where growth is outstripping supply in terms of people. ● 09:58: – They compare AI to the crypto industry. ● 11:14: – They discuss how children are growing up in a world with smart systems and voice commands. ● 12:57: – How can this technology be normalized? ● 14:44: – How can you overcome security considerations and user objections? ● 18:24: – Zuniga describes the possibility of a secure authentication cloud that travels with you while integrating biometric data points. ● 22:00: – If you had one wish that would change your industry, what would it be? ● 23:26: – What was the biggest challenge getting the company to where it is today? ● 25:15: – What excites you most about what you’re working on? 3 Key Points 1. ENACOMM is currently producing cutting-edge AI-enhanced voice services and engagement services. 2. ENACOMM sees the world with IVR as a multi-modal world. 3. There’s huge potential for using voice services in security and authentication applications. Tweetable Quotes: ● “We’re able to take that type of technology where it’s contextual, it’s dynamic, it’s personalized, it’s based on what you usually do." – Stacey Zuniga. ● “This platform can be used to ensure security for everyone.” – Stacey Zuniga. ● “That’s what’s exciting today, it to see this technology being adopted more quickly or more rapidly over the next 24-36 months.” – Stacey Zuniga. Resources Mentioned: ●ENACOMM● Stacey Zuniga LinkedIn  Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

ENACOMM with Stacey Zuniga (VP Financial Services) | E86