Andy Shinn's guest appearances

Andy Shinn

#DoorGrowShow - Property Management Growth

Paul Moore

Andrew Lebaron

Cliff Hayden

Dave Spooner

Bryan Chavis

Mark Podolsky

Mike Michalowicz

Rick Bennett

Tim Francis

Thanh Pham

Shawn Johnson

Tony LeBlanc

Andrew Keel

Pat Hiban

Bruce Mack

OwlTail

DGS 99: Implementing EOS/Traction and Process Improvement at EZ Repair Hotline with Andy Shinn

Learn how Andy Shinn, former AAA executive and property management business owner, came to create a competitive, maintenance coordination call center in the U.S. In this interview with Andy Shinn of EZ Repair Hotline, you'll learn about his adventure in seeking to create the premier, maintenance-coordination call-center and how they partnered up with Property Meld. Take Our Property Meld Maintenance Quiz (and get 15% Off): https://doorgrow.com/maintenance/ You'll Learn... 01:54 What is EZ Repair Hotline? 03:00 Andy's background at AAA, starting a new PM company, &amp; how maintenance was preventing growth 05:13 How putting his family first lead to creating EZ Repair Hotline 06:28 A savvy method for researching and testing a product/service prior to launch 08:22 How EZ Repair compares to other call center options 09:30 Their two-tier system for fielding calls that includes property management specialists. 10:39 Their connection with Property Meld 13:19 About how they only hire U.S. call reps 14:25 How his executive experience at AAA influenced their processes 16:02 How they handle non-emergency calls and prevent unnecessary service calls 17:19 They personalize the details of your maintenance call-handling with you 17:47 They will even handle getting approvals from the homeowners 18:26 Andy's experience preventing negative property management reviews by providing excellent service 19:22 They will enter work orders into whatever property management software you use. 20:11 How their efficiency &amp; processes allow them to keep their costs lower than the competition. 20:36 Why you should leverage services that have expertise instead of trying to find one person to try to match an entire company. Tweetables It is a mistake to assume you can hire a single employee that could outdo an entire company that provides a low-cost service. Property management vendors replace a single employee with an entire company that has a singular focus, tested systems, and proven processes. Resources Get 15% Off: https://doorgrow.com/maintenance  EZ Repair Hotline: http://www.ezrepairhotline.com

Learn how Andy Shinn, former AAA executive and property management business owner, came to create a competitive, maintenance coordination call center in the U.S. In this interview with Andy Shinn of EZ Repair Hotline, you'll learn about his adventure in seeking to create the premier, maintenance-coordination call-center and how they partnered up with Property Meld. Take Our Property Meld Maintenance Quiz (and get 15% Off): <a href="https://doorgrow.com/maintenance/" rel="nofollow" target="_blank">https://doorgrow.com/maintenance/</a> You'll Learn... 01:54 What is EZ Repair Hotline? 03:00 Andy's background at AAA, starting a new PM company, &amp; how maintenance was preventing growth 05:13 How putting his family first lead to creating EZ Repair Hotline 06:28 A savvy method for researching and testing a product/service prior to launch 08:22 How EZ Repair compares to other call center options 09:30 Their two-tier system for fielding calls that includes property management specialists. 10:39 Their connection with Property Meld 13:19 About how they only hire U.S. call reps 14:25 How his executive experience at AAA influenced their processes 16:02 How they handle non-emergency calls and prevent unnecessary service calls 17:19 They personalize the details of your maintenance call-handling with you 17:47 They will even handle getting approvals from the homeowners 18:26 Andy's experience preventing negative property management reviews by providing excellent service 19:22 They will enter work orders into whatever property management software you use. 20:11 How their efficiency &amp; processes allow them to keep their costs lower than the competition. 20:36 Why you should leverage services that have expertise instead of trying to find one person to try to match an entire company. Tweetables It is a mistake to assume you can hire a single employee that could outdo an entire company that provides a low-cost service. Property management vendors replace a single employee with an entire company that has a singular focus, tested systems, and proven processes. Resources Get 15% Off: <a href="https://doorgrow.com/maintenance" rel="nofollow" target="_blank">https://doorgrow.com/maintenance</a> EZ Repair Hotline: <a href="http://www.ezrepairhotline.com" rel="nofollow" target="_blank">http://www.ezrepairhotline.com</a>

DGS 15: EZ Repair Hotline with Andy Shinn