Eric Berridge's guest appearances

Eric Berridge

TED Talks Daily (SD video)

IT Visionaries

Inside Journey

The Customer Onboarding Podcast

Mondo Minute: Leadership Series 

Alex Mashinsky

Tiffany Shlain

John Gray

Scott Clark

Todd Olson

Paul English

Emmanuel Schalit

Eric Anderson

Tim Campos

John Davis

Jacob Ward

Paul Ford

Miles Ward

Charles Schwab

Eric Topol

OwlTail

If you are a leader wanting guidance on how to navigate this time of change and uncertainty, this is the episode for you. Our guest, Eric Berridge, is one of the most inspiring, compassionate, creative, and hard-working leaders we’ve ever met. In this episode, we harvest the learnings he gained from starting his company right after 9/11 to navigating the financial crisis, to then selling his company to IBM.  In this interview, learn about ways YOU can step up your leadership game through authentic communication, transparency, hard work and sharing your vision with as many people as possible.  

If you are a leader wanting guidance on how to navigate this time of change and uncertainty, this is the episode for you. Our guest, Eric Berridge, is one of the most inspiring, compassionate, creative, and hard-working leaders we’ve ever met. In this episode, we harvest the learnings he gained from starting his company right after 9/11 to navigating the financial crisis, to then selling his company to IBM.  In this interview, learn about ways YOU can step up your leadership game through authentic communication, transparency, hard work and sharing your vision with as many people as possible.

Stepping Up and Seizing the Moment: Leading in Times of Uncertainty and Change — Eric Berridge

In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Eric Berridge (Former Chief Customer Officer, Bluewolf - an IBM Company) to discuss how to transform any company with customer obsession, what to do when business needs and customer needs are misaligned, and moreLearn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies that have enabled them to retain customers and increase their customer's life-time value. On each episode, your host Jamie Cole (Chief of Staff, TaskRay) uncovers how leading companies in SaaS, telecommunications, finance, and beyond ensure the success of new customers. Jamie and guests discuss onboarding best practices, innovative strategies, and how to plan a career in customer onboarding. Subscribe today and learn how companies like Dominos, The YMCA, Calix Technologies, and others ensure success for their customers in their first 90-120 days every time. TaskRay, the customer onboarding company, is the maker of the top-rated enterprise customer onboarding solution on the Salesforce AppExchange. Since 2010, we’ve provided innovative solutions that help companies scale their onboarding and implementation processes, drive greater efficiencies, and create unmatched customer experiences—all within Salesforce. We’ve also built our business on the belief that providing world-class support to help our customers excel is just as important as our powerful, flexible, and simple-to-use tools.

In this episode, Jamie Cole (Chief of Staff, TaskRay) sits down with Eric Berridge (Former Chief Customer Officer, Bluewolf - an IBM Company) to discuss how to transform any company with customer obsession, what to do when business needs and customer needs are misaligned, and more Learn how to onboard customers faster, better, and with higher success. Leading customer support and customer experience leaders share their hard-won onboarding strategies that have enabled them to retain customers and increase their customer's life-time value. On each episode, your host Jamie Cole (Chief of Staff, TaskRay) uncovers how leading companies in SaaS, telecommunications, finance, and beyond ensure the success of new customers. Jamie and guests discuss onboarding best practices, innovative strategies, and how to plan a career in customer onboarding. Subscribe today and learn how companies like Dominos, The YMCA, Calix Technologies, and others ensure success for their customers in their first 90-120 days every time. TaskRay, the customer onboarding company, is the maker of the top-rated enterprise customer onboarding solution on the Salesforce AppExchange. Since 2010, we’ve provided innovative solutions that help companies scale their onboarding and implementation processes, drive greater efficiencies, and create unmatched customer experiences—all within Salesforce. We’ve also built our business on the belief that providing world-class support to help our customers excel is just as important as our powerful, flexible, and simple-to-use tools.

Revolutionizing your Company Through Customer Obsession with Eric Berridge

In an industry filled with computer science and engineering degrees, Eric Berridge is a believer that those with an arts and humanities focus can succeed. He’s an entrepreneur, a techy and literary believer all wrapped in one. In December of 2000, Eric helped start and build a consultancy firm known as Bluewolf. Today, that same company has been acquired by IBM and is a leading consultancy firm, known for producing its yearly report, The State of Salesforce. On this episode of IT Visionaries, Eric tells us why he values those with humanity degrees, the initial pushback he received about the State of Salesforce reports, and why the cloud has created a passion for successful IT all over the world. Key Takeaways  Companies were in a denial phase with the cloud, which helped Bluewolf get off the ground and establish themselves as a power in the professional-services space Bluewolf’s process of hiring people with humanities degrees allowed them to grow and interact with people they couldn’t otherwise State of Salesforce is a very honest report Bluewolf publishes every year, which details where customers are having success within Salesforce, and where they are struggling  ---  IT Visionaries is brought to you by the Salesforce Customer 360 Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at salesforce.com/platform

In an industry filled with computer science and engineering degrees, <a href="https://www.linkedin.com/in/ericberridge/" rel="nofollow" target="_blank">Eric Berridge</a> is a believer that those with an arts and humanities focus can succeed. He’s an entrepreneur, a techy and literary believer all wrapped in one. In December of 2000, Eric helped start and build a consultancy firm known as <a href="https://www.bluewolf.com/" rel="nofollow" target="_blank">Bluewolf</a>. Today, that same company has been acquired by IBM and is a leading consultancy firm, known for producing its yearly report, The State of Salesforce. On this episode of IT Visionaries, Eric tells us why he values those with humanity degrees, the initial pushback he received about the State of Salesforce reports, and why the cloud has created a passion for successful IT all over the world. Key Takeaways <ul> <li>Companies were in a denial phase with the cloud, which helped Bluewolf get off the ground and establish themselves as a power in the professional-services space</li> <li>Bluewolf’s process of hiring people with humanities degrees allowed them to grow and interact with people they couldn’t otherwise</li> <li>State of Salesforce is a very honest report Bluewolf publishes every year, which details where customers are having success within Salesforce, and where they are struggling</li> </ul> --- IT Visionaries is brought to you by the Salesforce Customer 360 Platform - the #1 cloud platform for digital transformation of every experience. Build connected experiences, empower every employee, and deliver continuous innovation - with the customer at the center of everything you do. Learn more at <a href="https://www.salesforce.com/products/platform/overview/" rel="nofollow" target="_blank">salesforce.com/platform</a>

The Birth and Growth of Bluewolf, with Co-Founder, Eric Berridge